Mike Ballard greeted my wife and I as we entered the showroom. We had previously arranged an appointment with Gurnee Chrysler/Dodge via their web site. I had specific model, color, and optional equipment that I wanted met. Mike, after finding that their inventory did not include the exact Pacifica model I wanted, took time to search other dealers for this specific model. It was found in another state. Gurnee Dodge sent Mike to that dealer located in Ohio to drive it to their Gurnee location, and without any added delivery charge. The price of the car reasonable and below the average local selling price. Mike and all of the other people we met were very friendly. Mike is an especially nice guy to deal with. When we went to pick-up my new Chrysler, Mike worked with the service department to get the splash guards installed before we left their dealership.