Gurnee Chrysler Jeep Dodge Ram

Great service from start to finish. I came in for a transmission service and coolant flush on my RAM 1500 Classic. Doug was very personable and provided excellent communication througho I came in for a transmission service and coolant flush on my RAM 1500 Classic. Doug was very personable and provided excellent communication throughout the process. I value the transparency regarding future maintenance items. Overall, a great experience and I feel much better about my truck’s longevity now. Thank you. More

Absolutely unacceptable experience with Gurnee Dodge. After purchasing my vehicle, I’ve been completely ignored regarding my permanent plates. My temporary registration is now expired, and no one will re After purchasing my vehicle, I’ve been completely ignored regarding my permanent plates. My temporary registration is now expired, and no one will return my calls or emails. It’s frustrating that I may have to file formal complaints with the Illinois Attorney General and Secretary of State Dealer Division just to get this resolved. Once the sale was done, all communication stopped. If you’re considering buying here, beware — customer service disappears the moment they get your money. More

As a veteran, I expect transparency and integrity when doing business — especially with a dealership that claims to serve the community. Unfortunately, my experience here was anything but honorable. I doing business — especially with a dealership that claims to serve the community. Unfortunately, my experience here was anything but honorable. I approved an $850 charge for the installation of side steps on my Jeep Wrangler, under the impression that the cost included fair pricing for both labor and parts. Later, I discovered they had inflated the price of the actual step parts. When I brought this up, Alex Godinez, the sales manager, dismissed my concern and said, “Well, we have to make a living.” That’s not how a reputable business should justify overcharging a customer. When I mentioned I would be writing a negative review to share my experience, Alex told me the review would be “blocked” — and then shockingly threatened to call my workplace and speak to a director. That’s not only unprofessional, it’s a clear attempt to intimidate me into staying quiet. No veteran — no customer — should ever be treated this way. If you plan to do business with this dealership, triple-check all pricing, get everything in writing, and be prepared for hostility if you question anything. I would not recommend this place to anyone. More

I was looking for a brand new 2025 Durango and was at another dealer not easy to deal with then I seen online Gurnee Dodge Chrysler Jeep looked on their site and found the Durango I wanted. I went there another dealer not easy to deal with then I seen online Gurnee Dodge Chrysler Jeep looked on their site and found the Durango I wanted. I went there with my wife and met up with Amir nice guy to deal with he honored the price that was on the website. Didn’t try to push me into anything else or wanna sell me anything else Smoothest purchase of a vehicle I ever experienced in my 64 years. Then it was the finance office next Nick the finance guy was the nicest guy to deal with very receptive once again wasn’t trying to sell me all kinds of stuff we were in and out in a timely manner would highly recommend this dealership. What a pleasure doing business with them. More

I came to see a used vehicle on 3/5/25 and Mitchell was our attending salesman. While Mitchell was very attentive and responsive to our needs, we eventually couldnt reach a deal for the vehicle. We did our attending salesman. While Mitchell was very attentive and responsive to our needs, we eventually couldnt reach a deal for the vehicle. We did not expect any further communication from the dealership and were therefore surprised when an employee named Lina texted us that same day about reconsidering. In the text, Lina suggested if we could consider "meeting in the middle" as a means for agreeing to purchase the vehicle. We responded back by saying we were open to her suggestion, but we were also concerned about the additional fees associated with purchasing the vehicle, such as the use of nitrile gas to inflate the tires at a cost of $200=300. We also questioned the $300 "doc fee" added, considering this was a used vehicle. We just wanted to make sure to let Lina know what our concerns were in coming up with an acceptable price for the vehicle, in addition to the price alone. To our surprise, Lina replied the following day that the price of the vehicle was firm and not negotiable. This was contrary to what she said initially and, in our view, the dealership was negotiating in bad faith. Nevertheless, we presented Lina with our revised offer reflecting a price halfway between our respective positions, along with a reasonable $300 "doc fee" to see if we can move forward on the sale of the vehicle. In response, Lina said the dealership couldn[t budge on their listed price and she asked we contact the dealership if we had a change of mind. She did not address the inconsistency in her earlier messages to us about reaching a middle ground on a price, something we eventually were amenable to (as shown by our latest offer). Sadly, we could not reach any further progress due to Lina's insistence that her dealership could not budge from the listed price, contrary to her initial message that the dealership was open to reaching a middle ground. I told Lina I was very disappointed with the dealership's position since it was inconsisten and, in our opinion, was negotiating in bad faith. Lastly, I told Lina I would provide feedback about this experience, which this writeup is intended. More

Nothing but bait and switch. Have deal done and when I looked over paperwork,they had a $2900 tire package in deal. I lived 2 hours away,so it would have done me no good. Informe Have deal done and when I looked over paperwork,they had a $2900 tire package in deal. I lived 2 hours away,so it would have done me no good. Informed them of that,and called them out about bait and switch and after that they wouldn’t even talk anymore. As far as I’m concerned they are rip off artists. They were trying to hide the tire deal in the Finn ing,even though I informed them I didn’t know if I would finance it or not. Contacted manager about it,but never heard back. Avoid. More

If you visit this dealership ask for James. He is a laid back easy going salesman. From test drive to signing the paperwork I was in and out in 2 hours. He is a laid back easy going salesman. From test drive to signing the paperwork I was in and out in 2 hours. More

I brought my Jeep Grand Cherokee in for the warrantee repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting m repairs of corrosion on the hood. A no brainer since it was authorized by Jeep as a recall. They drug the feet for months on "approval" and getting me an appointment and after 7 months and several calls I finally walk into the dealer and they say I have never been there and they have no record. 2 weeks prior the rep looked my Jeep up in the system and said he would get an answer by Friday, when I got no call I went in and suddenly I've never been a customer. Found out they don't make money of recalls so they chose not to do them, would have been easier to just tell me that, I would have gone elsewhere. More

WORST DEALERSHIP EVER! Don't waste your time buying a vehicle there. The general manager named Alex doesn't give a xxxx. The assistant store manager, Austin is useless. The Don't waste your time buying a vehicle there. The general manager named Alex doesn't give a xxxx. The assistant store manager, Austin is useless. They are more interested in the next sale. Going on 3 months later and they've failed to submit the paperwork for the title of the new vehicle I purchased. They are so unorganized they don't even know what vehicles they have on their lot. Drove 2 hours to find out the vehicle I was told was there 3 times had been totaled 3 days prior to my arrival. The only thing this dealership is good at is making excuses. I will never be back and I hope you make the smart decision to never purchase for Gurnee Chrysler Jeep Dodge Ram. TALK ABOUT BAD BUSINESS!!!! More