I purchased a car today from this location. Maria had been very responsive and helpful setting things up via text and email ahead of time, as I didn’t want to drive up from Chicago to learn the car I wanted had been sold. I met Wilfredo, who was perfectly pleasant during the test drive, but things got weird when we began to talk numbers. He initially appraised my trade in at $500, though I’d received multiple offers for $1800 at other dealerships earlier in the week. It wasn’t until I insisted he go to kbb.com and put in the exact specs for my car to get back to $1700, but the vast discrepancy from the start was frustrating, and he kept telling me that it shouldn’t be a big deal since the price on the car I wanted was lower than other dealerships (but not THAT a much lower). We continued to talk numbers, and I had done a fair amount of research ahead of time on exactly what tax, title, and license fees would cost me as well as how monthly payments would price out. We came to an agreement on the sales price and trade in price, but he kept giving me a monthly payment amount 20% higher than what I had calculated on my own.
When I then went to meet with Manny for financing, he tried to have me sign over the title on my trade in before giving me any final confirmation of numbers on the car I was buying (perhaps that’s typical, but it felt odd). Sure enough, when I asked him to go over what was factoring into my monthly payment, it didn’t reflect the price Wilfredo and I had agreed upon, and there was a $3000 Gurnee package, $1000 for something I don’t remember, and $600 for VIN etching. It took about an hour and a half more to get back to the price I negotiated with $4000 in fees off, but he insisted they couldn’t reduce the price on VIN etching because it had already been done, so we ended up agreeing upon $200 more for my trade-in (in what world it costs $600 to etch a VIN, I have no idea— sounds like something that takes 5 minutes).
Do your research ahead of time, and in the age of smart phones, use your own online calculator to calculate a monthly payment before they try to fool you with massive extra charges.
The one positive thing I can say is that though the negotiations were very frustrating, both Manny and Wilfredo were always polite and not particularly pushy, which is far more than I can say for the employees of four other dealerships I visited before this who talked down to me and belittled me as a woman buying a car on her own.