Gurnee Chrysler Jeep Dodge Ram

everyone is so kind and conform me the next recommendation to secure the next service so i can keep in mind to go back. Very Good!! recommendation to secure the next service so i can keep in mind to go back. Very Good!! More

I recently had to schedule a recall for my Jeep compass. They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the serv They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the service was great! More

Best customer service ever! Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. More

Doug was truly very helpful and very understanding! He explained everything so well! Definitely a 10/10 He explained everything so well! Definitely a 10/10 More

Doug is the best. Exceptional customer service. This is my first Ram I've owned Fords for the last 35 + years Ford lost my business because poor service. Thank you. Exceptional customer service. This is my first Ram I've owned Fords for the last 35 + years Ford lost my business because poor service. Thank you. More

In service, everyone is so pleasant. Douglas always goes above and beyond to assists us to make sure our vehicles are always taken care of. Douglas always makes us want to return for s Douglas always goes above and beyond to assists us to make sure our vehicles are always taken care of. Douglas always makes us want to return for service with all our Dodge vehicles. I would not go anywhere else, great customer service. Thank you so much for everything you do, greatly appreciated! John and Lisa. More

Douglas was very responsive and gave me the best customer service I could expect. Thank you Doug! service I could expect. Thank you Doug! More

I had an amazing experience with Alonzo as my salesman, but that ended quickly with Mark(finance) and Briana’s (title) failure to adequately do their job. Mark spoke over me and raised his voice several ti but that ended quickly with Mark(finance) and Briana’s (title) failure to adequately do their job. Mark spoke over me and raised his voice several times to me during my transaction. He was upset I was denying gap coverage and his response was to yell “You listen to me”. And when I brought to his attention that they have the incorrect name, “ Welp, looks like you’re in a pickle” chuckling. Frankly I’ve never been to an establishment that the audacity to think that type of behavior was professional. They put my vehicle under the wrong business name and yet over 100 days later I still do not have it corrected nor have my tags and registration as promised now for months. I had to twist their arm to get a bill of sale as I was provided absolutely nothing besides a temporary 90 day registration. Though I paid for them to provide my plates I had to purchased temporary 30 day tags to hopefully buy myself sometime to receive them from them at some point. Unfortunately I would not know because it’s been a week since they’ve spoken to me, not returning emails nor multiple voicemails left. I understand mistakes are made but not once but at least on five different notable occasions I’ve been lied to. If I could return the car and move on I would, unfortunately this nightmare continues. More

Exceptional does not even cover it! We drove from MN on our way to MI. On our way out of the hotel parking lot at 6 am, our Grand Caravan started to sputter and we couldn't drive it. We We drove from MN on our way to MI. On our way out of the hotel parking lot at 6 am, our Grand Caravan started to sputter and we couldn't drive it. We tried for the highway realizing we wouldn't make it. We pulled into the parking lot and waited for the service department to open. Your Service Manager Doug is a true angel! The first thing he did was empathize that we were essentially stranded. We told him what was going on. He looked at us, said "calm down I am going to take care of you and get you on your way". And he did! He got us in first, and 1.5 hours later we were on our way to MI. Incredible. If this had happened at rush hour, in Chicago on the side of the road it would have been so bad. It was a ignition coil, and the maintenance tune up and clean out that we should have been taking care of over the last 10 years. This Grand Caravan has been the best vehicle we have ever bought. I am so sad they they are not being made anymore. Doug is a such a FABULOUS guy. We are still amazed at what he did for us. Doug's attention to us as PEOPLE is something all service managers should aspire to. He is the biggest asset you have in your dealership. He literally saved us that day. People like Doug are few and far between and you are lucky to have him representing your company. As a business owner myself, it's almost impossible to find people who care so much about your customers and your business and do their best. Doug could not have don't anything else to help us that day. What a great person. More

Just bought my 4TH car from Gurnee CDJR. The sales Dept. is the Best in the Lake County Area. Had a small issue with my 2023 Dodge and Doug in service was Very helpful with my problem. Car The sales Dept. is the Best in the Lake County Area. Had a small issue with my 2023 Dodge and Doug in service was Very helpful with my problem. Car was fixed fast and I'm very happy with the Tech that did the work. AA++ ALL THE WAY!! More