Gurnee Chrysler Jeep Dodge Ram

Gurnee CJDR’s service department is excellent. They take my vehicle asap and thoroughly attend to its needs. They take my vehicle asap and thoroughly attend to its needs. More

Please thank Doug Adams for his for his great attitude and and attention to customer service. He was very helpful to me. and and attention to customer service. He was very helpful to me. More

everyone is so kind and conform me the next recommendation to secure the next service so i can keep in mind to go back. Very Good!! recommendation to secure the next service so i can keep in mind to go back. Very Good!! More

I recently had to schedule a recall for my Jeep compass. They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the serv They’ve promised me it would take an hour to complete- they were right! The simply got the recall done on time and had no serious issues and the service was great! More

Best customer service ever! Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. Always polite and friendly! They always help me with any questions or issues I have regarding my jeep. More

Doug was truly very helpful and very understanding! He explained everything so well! Definitely a 10/10 He explained everything so well! Definitely a 10/10 More

Doug is the best. Exceptional customer service. This is my first Ram I've owned Fords for the last 35 + years Ford lost my business because poor service. Thank you. Exceptional customer service. This is my first Ram I've owned Fords for the last 35 + years Ford lost my business because poor service. Thank you. More

In service, everyone is so pleasant. Douglas always goes above and beyond to assists us to make sure our vehicles are always taken care of. Douglas always makes us want to return for s Douglas always goes above and beyond to assists us to make sure our vehicles are always taken care of. Douglas always makes us want to return for service with all our Dodge vehicles. I would not go anywhere else, great customer service. Thank you so much for everything you do, greatly appreciated! John and Lisa. More

Douglas was very responsive and gave me the best customer service I could expect. Thank you Doug! service I could expect. Thank you Doug! More

I had an amazing experience with Alonzo as my salesman, but that ended quickly with Mark(finance) and Briana’s (title) failure to adequately do their job. Mark spoke over me and raised his voice several ti but that ended quickly with Mark(finance) and Briana’s (title) failure to adequately do their job. Mark spoke over me and raised his voice several times to me during my transaction. He was upset I was denying gap coverage and his response was to yell “You listen to me”. And when I brought to his attention that they have the incorrect name, “ Welp, looks like you’re in a pickle” chuckling. Frankly I’ve never been to an establishment that the audacity to think that type of behavior was professional. They put my vehicle under the wrong business name and yet over 100 days later I still do not have it corrected nor have my tags and registration as promised now for months. I had to twist their arm to get a bill of sale as I was provided absolutely nothing besides a temporary 90 day registration. Though I paid for them to provide my plates I had to purchased temporary 30 day tags to hopefully buy myself sometime to receive them from them at some point. Unfortunately I would not know because it’s been a week since they’ve spoken to me, not returning emails nor multiple voicemails left. I understand mistakes are made but not once but at least on five different notable occasions I’ve been lied to. If I could return the car and move on I would, unfortunately this nightmare continues. More