Gurnee Chrysler Jeep Dodge Ram

Nice try! So I rated 3 stars because honestly everything was just about perfect until it came to the deal/sale. I LOVED the Jeep I almost bought. But Instead So I rated 3 stars because honestly everything was just about perfect until it came to the deal/sale. I LOVED the Jeep I almost bought. But Instead of recognizing that I was going to make this purchase, your sales guy decided to stay on script with the obvious hard pressure sales tactic/trick, which was not only insulting, but totally pissed me off. Since when does the salesman announce that we’ve made a deal and proclaim congratulations with a handshake? Wouldn’t that have been my decision since we’re using my money? Had he given me even 30 seconds to process the numbers we’d just discussed, numbers that I was truly happy with, I would have agreed to the sale myself & moved on to signing papers! But sorry!! He decided to try & trick me, which was totally unnecessary and is the ONLY reason I didn’t make this purchase. And since I’ve already read other reviews, I’m aware that the manager will now jump in with his copy & paste response of how sorry he is and that it’s certainly not their intention to insult blah blah blah.. I will respond to you in advance. I realize your intention is not to insult. I believe your true intention is to trick the customer, so they never realized what just happened. Respond however you want I choose not to buy my new Jeep from your dealership. More

"Great experience everytime". Just bought our 5th car from the dealership, the staff are outstanding and never fail to give exceptional Customer Service. The after care is top not Just bought our 5th car from the dealership, the staff are outstanding and never fail to give exceptional Customer Service. The after care is top notch, Services do a great job, thanks goes out to everyone that works there. More

Great Experience again! 5th car from this dealership! Mike Ballard's customer service is OUTSTANDING! This is car # 5 from Gurnee Dodge, the customer service keeps us coming back. We never feel pressured Mike Ballard's customer service is OUTSTANDING! This is car # 5 from Gurnee Dodge, the customer service keeps us coming back. We never feel pressured to buy, from sales to service the experience is always spot on. Thanks again ! More

Find Another Dealership I don't even know where to begin. I'm in shock, disappointed, and disgusted in the owner of this dealership and how he runs a business. So many laws h I don't even know where to begin. I'm in shock, disappointed, and disgusted in the owner of this dealership and how he runs a business. So many laws have been broken during our very last purchase from Gurnee Jeep. If you care about your finances and legal binding contracts then find another dealership that will honor that. We're seeking legal representation to investigate our experience and I hope the owner is proud of his finance department and how he represents himself and his company. More

Good experience Went in they showed me what I was looking for, situation I was in they dealt with it perfectly. They really didn't pressure me into anything. Mike Bal Went in they showed me what I was looking for, situation I was in they dealt with it perfectly. They really didn't pressure me into anything. Mike Ballard was a pleasure to deal with. 2nd car that I've bought from them, and from Mike. More

Can't believe I bought a car from here!!! 10 minutes after driving off the lot 3 lights came on and it look the dealership 3 weeks to find out what was wrong with the car/ fix it. Even after t 10 minutes after driving off the lot 3 lights came on and it look the dealership 3 weeks to find out what was wrong with the car/ fix it. Even after this I was driving the car 10 days later and I had to take it in. The car needs $900!!! Worth of work to be drivable. They told me who ever sold me this car was an idiot and they would not even drive it around the block! ! More

I got more than I expected My sales guy Robert Fine was patient with all my questions. And some I'm sure I might even repeated several times LOL. You did an outstanding job. My sales guy Robert Fine was patient with all my questions. And some I'm sure I might even repeated several times LOL. You did an outstanding job. Gurnee is lucky to have a sales guy like you. Keep up the work good work!! You sold me. More

Purchasing my first jeep! I went into the dealership looking at jeeps. I had no interest in purchasing one right away. Rob was very helpful in guiding me into the right directi I went into the dealership looking at jeeps. I had no interest in purchasing one right away. Rob was very helpful in guiding me into the right direction when it came to purchasing one in the future because I had told him I didn't want to get one right away and he wasn't pushy either which was respectful! After talking some numbers where I wanted to be at, he gave me a deal that I didn't think could be possible! I now have a 2017 Jeep unlimited Sahara :) and I'm in love. He was also very helpful in showing me all the details about the jeep and how certain things work. I highly recommend working with Rob! Thank you!! Monica Olejniczak More

First time Car buyer I went into this dealership and was told to ask for Robert. I did so and let me tell ya, he did a fantastic job. I went into the delarship with the mi I went into this dealership and was told to ask for Robert. I did so and let me tell ya, he did a fantastic job. I went into the delarship with the mind set of that pushy, xxxxx cars saleman....but Robert made me feel completely comfortable and was approachable and very cool; which made this car buying experience go by so smoothly. I would highly recommend getting him to attend you in your car buying experience. I feel like I can go in to the dealership and go to him about anything of the car even though he's already sold me the car. I am very satisfied with my purchase and the fact that I got attended by Robert. More

Great Dealership After my horrible experience with Rock Chevrolet, where the truck i was test driving had an obvious transmission issue(couldn't make it down the stree After my horrible experience with Rock Chevrolet, where the truck i was test driving had an obvious transmission issue(couldn't make it down the street). It was such a pleasure going to Gurnee Dodge. I came in looking for some kind of 4x4 SUV. Robert Fine showed me a real nice Jeep Patriot, which ive never really heard of. I really liked the look of the old Cherokees it had and how smooth the ride was. Everyone there was great to deal with. I would recommend Gurnee Dodge to anyone looking for a new vehicle! More