Gurnee Chrysler Jeep Dodge Ram

READ THE PAPERWORK!!! THEY ADD CHARGES. VERY SHADY OPERATION I purchases a vehicle in 2016. I was told one price before I drove over an hour to look at the vehicle. If I didn't need a vehicle that day, I would I purchases a vehicle in 2016. I was told one price before I drove over an hour to look at the vehicle. If I didn't need a vehicle that day, I would not have bought this vehicle. Don't let the lady that does the paperwork fool you either...she knows what's going on. The price changed 3 times, $7000 went to 15000 loan on paper. I caught the hidden fees and they changed the paperwork. Since the were closing and in a huge hurry, I did not look over the corrected paperwork until I got home. $7000 loan changed to $13000. I called the manager and he correct the loan and sent a new loan contract. $7400. Much better! He knew what was going on and did nothing to the crooks that work for him. The vehicle has major problems. We have had it in the shop 5 times since 2016. I have all the paperwork, I am still thinking about taking this to court. More

Best Car Buying Experience! I can not begin to express how fantastic my experience was at Gurnee Jeep! I would recommend anyone and everyone in the market for a vehicle to go her I can not begin to express how fantastic my experience was at Gurnee Jeep! I would recommend anyone and everyone in the market for a vehicle to go here even if it's out of your way. Manny was my salesman and was hands down the BEST salesman I have ever dealt with. He made everything so simple and straight forward, no B.S. He was able to accomplish for me what the numerous other dealerships I had visited could not. He was so nice and patient and felt more like a friend than just some salesman trying to sell me a car. Completely painless and enjoyable car buying experience and I LOVE my new Jeep! More

Quick and easy Didnt take long for justin to find me a nice ride and get me going home in it. Found a price that worked for me. Didnt take long for justin to find me a nice ride and get me going home in it. Found a price that worked for me. More

Great Job! Rob did a great job of getting me a price that I was comfortable paying. He wasn't pushy or cocky, but was very easy to work with. I was able to walk Rob did a great job of getting me a price that I was comfortable paying. He wasn't pushy or cocky, but was very easy to work with. I was able to walk out the same night with an awesome jeep and I couldn't be happier! Thank you again Rob! I really appreciate you working with us! More

Great Experience Rob Fine did an excellent job presenting himself and the Gurnee Jeep to me when I visited their showroom on August 8th, 2016. It was due to Rob's hon Rob Fine did an excellent job presenting himself and the Gurnee Jeep to me when I visited their showroom on August 8th, 2016. It was due to Rob's honesty, integrity and product/dealership knowledge that I ended up purchasing the vehicle on my initial visit. I want to thank Rob and Gurnee Jeep for making my car buying experience enjoyable and pressure free...I plan to continue to purchase future cars from Rob Fine and Gurnee Jeep for years to come! Thank you, Steve Chase More

New Cherokee Had a great experience purchasing my new 2016 Jeep Cherokee! Mike Ballard was my sales person and was extremely helpful yet laid back in his approach Had a great experience purchasing my new 2016 Jeep Cherokee! Mike Ballard was my sales person and was extremely helpful yet laid back in his approach to helping me select the best vehicle. He even helped me during his "day off"! I had a great - no pressure experience and walked away with a great new car! More

best deal yet I have just had the best deal on a new car my salesman justin milem worked to get me a good deal I think him very much this car is all I ask for and t I have just had the best deal on a new car my salesman justin milem worked to get me a good deal I think him very much this car is all I ask for and then some again thank you More

Best car buying experience ever! The service we received when purchasing my car was exceptional from start to finish. We were made to feel important from the very first encounter unti The service we received when purchasing my car was exceptional from start to finish. We were made to feel important from the very first encounter until I was driving off the lot in a car I loved. Every person we spoke with was very friendly and answered every question with a smile. I would recommend this dealership to everyone who is in the market for a new or previously owned vehicle. More

Excellent service Ernesto, my salesman, should be complimented not only on his professionalism, but also on his incredible level of customer service. He made the purcha Ernesto, my salesman, should be complimented not only on his professionalism, but also on his incredible level of customer service. He made the purchasing of my new vehicle pleasant and informative as well. With such instructions as how to operate certain systems on my car, to explaining the warranty, and overall making my car buying experience outstanding. I will be recommending this dealership to friends and family and I will also make sure to drop Ernesto's name to those I refer. More

Felt the finance guy was attempting to cheat me. Mike, the salesman was great , but Brian, the finance guy, tried to sneak a $375 window etching "option " charge into the final sales breakdown. I tho Mike, the salesman was great , but Brian, the finance guy, tried to sneak a $375 window etching "option " charge into the final sales breakdown. I thought an option was something I would've been asked about and that I would then need to "opt" for. Also, Mike was insistent about accompanying me to my mechanic for an inspection. It created a creepy atmosphere in the waiting area of the garage. I really didn't like that. My guess is that the dealership makes him do that to somehow influence the mechanics assessment. To recap: Salesman Mike was very cool and friendly, but experience was spoiled by the games played in the finance office. More