Gurnee Chrysler Jeep Dodge Ram

Felt the finance guy was attempting to cheat me. Mike, the salesman was great , but Brian, the finance guy, tried to sneak a $375 window etching "option " charge into the final sales breakdown. I tho Mike, the salesman was great , but Brian, the finance guy, tried to sneak a $375 window etching "option " charge into the final sales breakdown. I thought an option was something I would've been asked about and that I would then need to "opt" for. Also, Mike was insistent about accompanying me to my mechanic for an inspection. It created a creepy atmosphere in the waiting area of the garage. I really didn't like that. My guess is that the dealership makes him do that to somehow influence the mechanics assessment. To recap: Salesman Mike was very cool and friendly, but experience was spoiled by the games played in the finance office. More

Wow! What an amazing company Exceptional service!!! very good , would recommend for everyone, true professional and prompt in their service.I had a very service.I would use this Exceptional service!!! very good , would recommend for everyone, true professional and prompt in their service.I had a very service.I would use this service again and I highly recommend it. Thank you. More

Not your typical car dealership! We had a great experience at Gurnee Dodge/Chrysler/Jeep/Ram on Grand Ave! We've been to many car dealerships but had never purchased as we hate "the We had a great experience at Gurnee Dodge/Chrysler/Jeep/Ram on Grand Ave! We've been to many car dealerships but had never purchased as we hate "the games" (e.g., the slick car salesmen who crowd you, the dishonesty & subterfuge, etc.) that go on at the typical car dealership. We came to see a specific vehicle that we had researched and Rob Fine, our salesman, was courteous, helpful, yet listened to our needs. He patiently listened to our concerns, many questions and always got us the info we needed to help us in our decision. We were very honest/upfront (yet respectful) with what we need and are willing to do, and we felt we got the same treatment back. Rob gave us personalized service and we are happy to have him as a sales rep. We are very satisfied with our purchase and we definitely recommend this dealership and Rob! More

A fun and enjoyable family shopping experience We had done some research online for replacing my high mileage Grand Caravan and found the selection at Gurnee to be great. We took the whole family a We had done some research online for replacing my high mileage Grand Caravan and found the selection at Gurnee to be great. We took the whole family and were greeted by Mike Ballard when we got out of the car, he introduced himself to not only my wife and I, but our kids as well. Our shopping experience was not about listening to sales pitches, but having a nice conversation with Mike about what we were looking for and he engaged the kids and had them help out while showing us the features in the new Caravans we looked at. Mike and Mitch were able to put together a really good deal for my family that got us everything we needed. We plan to visit Mike again when the time comes to replace my wife's car as well, great experience all around. More

the salesman made the sale Mike Ballard made this sale happen ! He was informative, and not pushy ! and was instrumental in explaining how to OPERATE my new Pacifica. Made the Mike Ballard made this sale happen ! He was informative, and not pushy ! and was instrumental in explaining how to OPERATE my new Pacifica. Made the car purchase enjoyable. More

Scamp, ripoff, and pure criminals (no exaggeration) They will screw with pricing, rates and anything else they can. This place is like the shell game and has the same outcome - you part with your money They will screw with pricing, rates and anything else they can. This place is like the shell game and has the same outcome - you part with your money. Why even put up with this when there are so many other options? Just go elsewhere and save the headache. More

Great custom order Overall a great place! Had the opportunity of working with Mike Ballard to order a custom jeep renegade. Mike was wonderful and the managers were grea Overall a great place! Had the opportunity of working with Mike Ballard to order a custom jeep renegade. Mike was wonderful and the managers were great. Everyone was fair and they got us our vehicle at the price and interest rate that we needed. We went to several jeep dealers in the Lake County area and none of them were as good as here. I would recommend to anyone. More

Robert Fine & team Robert & team work with you to get to the budget of what you can afford this is my second vehicle I've purchased and both times they all were very hel Robert & team work with you to get to the budget of what you can afford this is my second vehicle I've purchased and both times they all were very helpful i will go back there again the next time i need a vehicle More

Excellent car buying experience Best car buying experience we’ve ever had. Justin Milem was extremely helpful, and went the extra mile to insure the process was fast, easy, and stre Best car buying experience we’ve ever had. Justin Milem was extremely helpful, and went the extra mile to insure the process was fast, easy, and stress free. Absolutely EVERYONE we encountered went out of their way to be welcoming, friendly and professional. More