Gurnee Chrysler Jeep Dodge Ram

Unprofessional and not very knowledgable Purchased a 2014 Jeep Grand Cherokee from Salesman named Rob Fine. His product knowledge was very poor, and he neglected to put gas in my car when I t Purchased a 2014 Jeep Grand Cherokee from Salesman named Rob Fine. His product knowledge was very poor, and he neglected to put gas in my car when I took delivery. Overall impression of other personnel was that they were very unprofessional. There was always a large group of sales people loitering outside the front door smoking and spitting on the ground. Brian in finance was very professional and pleasant to deal with. More

Great Experience Mark Ruffolo was a great sales person. He made the buying a new car a great experience. He came in on his day off when I was picking up the new car. I Mark Ruffolo was a great sales person. He made the buying a new car a great experience. He came in on his day off when I was picking up the new car. I would definitely recommend him and Gurnee Jeep. More

Great Experience! My son is going into his sophomore year in college and we wanted him to have a new car so that his 5 hour trip to/from school was a safe one. He had My son is going into his sophomore year in college and we wanted him to have a new car so that his 5 hour trip to/from school was a safe one. He had been researching cars that he liked in terms of styling as well as gas mileage and stated he was interested in a Dodge Dart SE. I saw a 2013 online at the Gurnee Chrysler Dodge Jeep dealer that I thought may be a good fit so we went into the dealership on Monday, 5/12. We wanted to test drive the one that we saw advertised online and when we walked into the dealership, we were immediately approached by Robert Fine. He took us out in the 2013 Dart that we were interested in and we decided we wanted to see if this car was in our range for purchase. Rob did the preliminaries, and then quickly brought in Mitch Horwitz. (Rob is new to the dealership). Mitch is very good at what he does. It is clear he knows the business and what it takes to make the sale. His approach is straight-forward and no nonsense, which I appreciate. After all - in the end - this may not be a car that a full-time student can afford. Mitch worked with us to find the best possible deal to get this car at a price that my son could afford. Initially -I wanted to be a co-signer on the loan - but it was clear that the better deal was for the car to be in my name in order to secure the lowest loan rate. Mitch also showed us several scenarios of how the payments could change with more of a down payment or paying on the loan every other week versus once a month. Together, Rob & Mitch made my son and I feel very comfortable with this important and large first-time purchase for my son. We left that night with the 2012 Dodge Dart SE. I know the car business can be tough and it is very competitive. At the same time, a dealer and it's associates cannot sacrifice a good customer experience for sales. I believe that Gurnee Dodge, Jeep, Chrysler does a great job of balancing what they need to do as a business while still making the customer feel they understand the process and the deal is a fair one. I'm very pleased and highly recommend this dealership to anyone looking for a Dodge, Jeep, or Chrysler! In fact - my son and I have immediately recommended this dealership to 3 other people - and it's only been a week! More

Just looking I was shopping for new car (two weeks) but was not ready to purchase. I came to this dealer to look at vehicle I located on internet. Drove 100 miles I was shopping for new car (two weeks) but was not ready to purchase. I came to this dealer to look at vehicle I located on internet. Drove 100 miles . After driving vehicle and getting quote and trade in value, purchased on the spot and drove home new Dodge Charger. Erik new everything about the vehicle I purchased and coud answer all my questions on the spot. More

New car purchase with trade-in After researching the purchase of the new 2014 Dodge Grand Caravan SE, I new exactly what I wanted and what options I needed. Exploring Gurnee Dodge' After researching the purchase of the new 2014 Dodge Grand Caravan SE, I new exactly what I wanted and what options I needed. Exploring Gurnee Dodge's extensive inventory I found the color and features I wanted and was able to it compare it with others. My salesman, Mark, listened to my needs and answered all of my questions. Also knowing what price I wanted to pay, Mitch worked diligently to get me to the pricing I wanted. The greeting of me by sales to the delivery of the minivan took only about an hour and a half. My trade in amount exceeded my expectations. Sometimes these kind of transactions can be grueling and exhausting but with Gurnee Dodge it was a snap. You can be assured I am extremely happy they way it all turned out an highly recommend the good people at Gurnee Dodge for a pleasant buying experience. I also would like to mention this was my second new car purchase there and my first experience there was just as good. More

Review of Salesperson; Robert Fine We appreciated Rob's calm, respectful sales style. He was professional, attentive and had knowledge of the products. He guided us through the buying We appreciated Rob's calm, respectful sales style. He was professional, attentive and had knowledge of the products. He guided us through the buying process, anticipating our needs along the way. More

Super Rating The employees were friendly and excited to help out. The owner even agreed to talk with me if not settled the best purchase. Great Store. The employees were friendly and excited to help out. The owner even agreed to talk with me if not settled the best purchase. Great Store. More

Look no further! I'll start by saying, only a fool would choose to go anywhere BUT Gurnee Chrysler Jeep Dodge Ram! From sales to service, front to back, this dealer wi I'll start by saying, only a fool would choose to go anywhere BUT Gurnee Chrysler Jeep Dodge Ram! From sales to service, front to back, this dealer will NOT disappoint! If you can't make a deal here, well, I highly doubt that you'll be satisfied with any life choices. They're not pushy or fake. A highly reputable dealer with total confidence. Curious? They love visitors too! Stop in and see for yourself. No pressure. Wander around, say hi to the team, check out the newest or used models. If you find something eye catching, talk to my guy Manny. Or any of the sales team. They'll answer any and all questions to put your mind at ease. Happy shopping at Gurnee Chrysler Jeep Dodge Ram! More

Great Experience! Wonderful Customer Service! My husband and I were looking to purchase a used car, and we had already been to several places without any luck. When I am shopping for a car, I am t My husband and I were looking to purchase a used car, and we had already been to several places without any luck. When I am shopping for a car, I am the kind of person that doesn't like to be "sold" something. So naturally, when salesmen approach I try to steer clear because I know they are there to do their job, and they make money when I buy a car from them... So their main goal is to get me to purchase a car from them whether or not I want it. When we visited Gurnee Dodge & Jeep, we were greeted by Mike Ballard. He was very friendly, but not pushy. He asked us what we were interested in, and we told him. He showed us a few vehicles, and when we said we weren't interested in any of them he simply responded that he was here to help us find what we were looking for, so if we saw something we DID like that we should just tell him and he would find all the information on that car for us. (I knew I liked this approach much better than any other place I had been because it took the pressure off while I was looking.) From there we were able to find a car that fit our needs, and we were able to reach a price that negotiated what both of us needed to make out with a good deal. Mike Ballard was extremely helpful, and patient as my husband asked 1,000 questions. We also had a wonderful experience working directly with the store's manager, Tommy. I would recommend this dealership to anyone that wants to find a car without feeling pressured. These are straight-forward, and kind people to work with! More

Waukeganite It started out with a hiccup but ended great. I bought a car that I love! I would go back there again. They will take care of you! It started out with a hiccup but ended great. I bought a car that I love! I would go back there again. They will take care of you! More