Gurnee Volkswagen

Took my care in for a repair, and was told stablizing bar was broken. It was covered under warranty. They fix it, and then the stabiling bar on the other side broke a week later. Took it back, and they said was broken. It was covered under warranty. They fix it, and then the stabiling bar on the other side broke a week later. Took it back, and they said they fixed it. Grt my car back, and it literally feels like the cab is going to fall off the chassis. Vehicle is significantly worse then before. I bring it back AGAIN, and they say its my rotors and pads (which I know it wasnt because I already look at those, but whatever) they add services that I did not agree to and bill me $1100. I get my car back, and it's even worse! The rep tells me to bring it back again. I will, but first I'm taking it to another dealer and a certified Volkswagen mechanic for a diagnosis before I do. I want to expose this service department. I believe that they either have no idea what they are doing, or they are doing things to make me spend unecessarily. I asked to for the manager to call me, but I doubt that will happen. Bottomline, find a different dealership for service. This service department is lacking. And on top of that, the rep who checks you in is always coughing all over the tablet that you use to check in.. I mean gross coughing in the vehicle and everything. He really should wear a face mask. More

There r other dealerships closer to me but prefer this one primarily for the service and treatment by staff. one primarily for the service and treatment by staff. More

Excellent customer service with attention to details. We we’re immediately greeted at the door and taken cared of. The sales process was easy and our sales representative, Tyler Stein, worked diligently t We we’re immediately greeted at the door and taken cared of. The sales process was easy and our sales representative, Tyler Stein, worked diligently to match our desired price point of the vehicle. The vehicle itself was superb and immaculately clean.I strongly recommend to check Volkswagen of Gurnee More

Gurnee Volkswagon was awesome. Our salesman, Chris Hayman, was knowledgeable, patient and attentive throughout the entire process. This is our first VW purchase and we are loving i Our salesman, Chris Hayman, was knowledgeable, patient and attentive throughout the entire process. This is our first VW purchase and we are loving it! Thank you, Gurnee VW! More

They completed the work as promised with no delays. The shuttle to and from my house, rather than having to sit for extended time in customer waiting area, was most appreciated. The shuttle to and from my house, rather than having to sit for extended time in customer waiting area, was most appreciated. More

Everyone was great from the sales team, to the Gm to the finance people. I would recommend them to all my friends and family l! finance people. I would recommend them to all my friends and family l! More

Service experience was trouble free. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. More

I came in at 9:45 and was done with my maintenance at 3:30. So I spent all business day at the this dealership 3:30. So I spent all business day at the this dealership More

Easy scheduling, no hard sell on repairs, easy checking out. Clean waiting room. Would recommend to a friend out. Clean waiting room. Would recommend to a friend More

My service advisor today was obviously sick, coughing inside my car and while standing close to me, and was not wearing a mask. As someone who (a) is wearing a mask and (b) has a compromised immune syste inside my car and while standing close to me, and was not wearing a mask. As someone who (a) is wearing a mask and (b) has a compromised immune system, this was very much not appreciated. More