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Gurnee Volkswagen

Gurnee, IL

3.8
1,170 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,170 Reviews of Gurnee Volkswagen

November 22, 2022

Poor communication. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. More

by lockclan5
Recommend Dealer
No
Employees Worked With
Rachel
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Helpful
November 19, 2022

Hiedi was very friendly as well as the rest of the staff there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car More

by TANIAROSALES2829
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Rosales, Heidi.
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Nov 19, 2022 -

Gurnee Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new purchase, Tania!

Helpful
November 19, 2022

The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He More

by GMAMLFC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer, Amanda Raatz, Julio Quintana
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Nov 21, 2022 -

Gurnee Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and and we're sorry to hear that we fell short here. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly to discuss what we can do to turn this around for you.

Helpful
November 18, 2022

It was easy to make an appointment, easy check in, friendly cashier, service was fast More

by jennifer.guadarrama18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name, Matt? Mark?
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Nov 19, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
November 18, 2022

It’s the first time I have been there and the last time. Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me More

by cruc_acodcs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 22, 2022 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Helpful
November 15, 2022

Stop over charging people and coding it as labor. Libertyville and crystalk lake VW saved me $390 by doing the same service there. More

by momentie0789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name, but he sat in center cubical
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Nov 18, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
November 15, 2022

Very happy with this car dealer and service department honest fair and thorough would definitely recommend. Great people to do business with More

by JOEYSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer, Amanda Raatz, Julio Quintana
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Nov 15, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
November 13, 2022

The people that I have delt with have been very pleasant and helpful to the problem I'm having with my vehicle. Keep up the good work. More

by ENGLISHPOOKET
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Summer
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Nov 13, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
November 11, 2022

Salesman and staff were very good and knowledgeable. Showroom was clean and tidy. Very tidy More

by TYLERSTEIN826
Recommend Dealer
Yes
Employees Worked With
Tyler Stein
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Nov 13, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
November 11, 2022

The people are nice. The service needs work.we had to go back several times to have the same problem fixed. More

by TINA443221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Monaco, Bill Summer, Amanda Raatz
Report | Print
Nov 13, 2022 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Helpful
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