Gurnee Volkswagen

Experts at adding charges after the sale. Following through on promises after? Not so much. Still waiting, and spent way more than the car's cost. Following through on promises after? Not so much. Still waiting, and spent way more than the car's cost. More

Customer service and communication at this dealership is horrible. I had an issue with my car that took three visits for resolution. Each time I experienced little to no update or status. The second visi horrible. I had an issue with my car that took three visits for resolution. Each time I experienced little to no update or status. The second visit they kept my car for three days with no loaner car offered. Third visit I had to ask for a loaner, but at this point no one would even greet me. I also used the feedback through text that the dealership requested and never heard back e.g if you need anything during your visit don’t hesitate. Poor management at its core and makes me want to switch off a VW branded car. More

Service was excellent there was one very small problem that I had. The tech accidently spilled fuel in the vehicle and didn't say anything. Called the dealer and the detailed my car for fee and got rid of that I had. The tech accidently spilled fuel in the vehicle and didn't say anything. Called the dealer and the detailed my car for fee and got rid of the smell. I would recommend this dealer for sales and service. More

I was treated more than fairly in my shopping for a pre-owned vehicle, got a very good price, received good service from them. What more could you ask for? pre-owned vehicle, got a very good price, received good service from them. What more could you ask for? More

Jackie was really great to work with. Very helpful and professional. Fantastic job on car wash Very helpful and professional. Fantastic job on car wash More

Jacky the administrator was awesome she was very diligent , efficient and polite I felt confident with her , efficient and polite I felt confident with her More

Service is ok but the time or the promise they will finish my atlas it’s horrible I have appointment at 10:00am I was there on time and it’s 11:15am still sitting in the the place where I left and if I finish my atlas it’s horrible I have appointment at 10:00am I was there on time and it’s 11:15am still sitting in the the place where I left and if I didn’t ask why still there they won’t put on service right away More

The service was excellent every question was answered with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was going on with my car. The service done on my car was perform with in great timing did not have to wait an extra day for the car. My appointment was at 8:30 They want to know if I need a ride to get home because of the servicing of my car but I already had a ride. I was called about a 4:45pm to come pick up my car that's what I call excellent service, the price was good for the work that they did on my car, I am a very satisfied customer and I will be bringing my car to be service with Gurnee Volkswagen. For any and all repairing service's. Thank you once again for your service. More

Got oil change and now I have a engine light on because they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed More

Friendly people, but it took 3 hours for an oil change after booking an appointment 3 days prior. Also, I wouldn't have chosen to get oil changes at dealership, but it was forced in the cost of the car. after booking an appointment 3 days prior. Also, I wouldn't have chosen to get oil changes at dealership, but it was forced in the cost of the car...I said I didn't want them, or the LoJack, but it wasn't an option to remove them from cost of vehicle. I won't buy from them again. More