Gurnee Volkswagen

Did not get done, what was supposed to be done, called today twice and no one’s called me back. Never fixed my tire and didn’trotate them, same tie losing air and I drove on it and it’s ruined, not satis today twice and no one’s called me back. Never fixed my tire and didn’trotate them, same tie losing air and I drove on it and it’s ruined, not satisfied!!!!! More

Owen was great quick and fast. Owen was honest and answered all my questions and had great time. Finance guy was great too. Owen was honest and answered all my questions and had great time. Finance guy was great too. More

Provides good service. Customer service is great. Pleasant atmosphere. Staffs are nice. This is my always place to go for car services. Customer service is great. Pleasant atmosphere. Staffs are nice. This is my always place to go for car services. More

Tim was great. Repairs done quickly. Driver who gave me a ride was nice too. Repairs done quickly. Driver who gave me a ride was nice too. More

Not having a loaner for the first day of service was inconvenient. However, Juan was great to work with. inconvenient. However, Juan was great to work with. More

The dealership team at gurnee is bad, my service was bad , the entire team top to bottom is bad. After we finish the deal no one would pick up the phone or return my phone calls for questions. ( , the entire team top to bottom is bad. After we finish the deal no one would pick up the phone or return my phone calls for questions. ( NOTHING BUT LIES) still waiting for answers. More

Service good . .is a little hard to get a good deal.. when u make an appointment for Service they make u wait little longer . Maybe they too busy. No big deal I s .is a little hard to get a good deal.. when u make an appointment for Service they make u wait little longer . Maybe they too busy. No big deal I still recommend this place .. More

The staff for the most part did well. They were respectful and tried to work with us. My least favorite staff member was the finance guy. He was rigid and had an air about him. Not the mo They were respectful and tried to work with us. My least favorite staff member was the finance guy. He was rigid and had an air about him. Not the most flexible. BUT everyone else was excellent. More

Did the job - I came in for a 50k checkup and they were courteous and timely. I have been asked to write a review numerous times since my appointment courteous and timely. I have been asked to write a review numerous times since my appointment More

I got the car I wanted they new I didn’t have bank statements jus check stubs had the car for a weekend and had to bring it back terrible statements jus check stubs had the car for a weekend and had to bring it back terrible More