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Gurnee Volkswagen

Gurnee, IL

3.8
1,180 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,180 Reviews of Gurnee Volkswagen

April 05, 2022

Amazing! Very helpful and respectful! Cameron helped me get the car I was looking for, while being super helpful and respectful along the way! More

by MARYSPECHT19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Cameron Owen
Report | Print
Apr 06, 2022 -

Gurnee Volkswagen responded

Thank you so much for your kind words, Mary, and for taking the time to leave us this wonderful feedback!

April 02, 2022

The people there were courteous and knowledgeable. I would definitely recommend them for a car purchase. More

by macemusic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
Report | Print
Apr 04, 2022 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

April 01, 2022

Good service. Great location. Fair prices. Nice people. Hope to visit again soon. Michele sheerrer is great. More

by PAT_MUSCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Shearer, Matt Walden
Report | Print
Apr 02, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michele and our team, and we look forward to working with you again.

April 01, 2022

Exceptional service, everything was quick and precise. Christian is great! He cared about our wants and needs and was a great listener. Highly recommend this dealership! Thank you guys for everything! More

by VictoriaandMichael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis & Victor, Cristian Vega
Report | Print
Apr 02, 2022 -

Gurnee Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

April 01, 2022

Great service and attitude thanks for your help always a pleasure to visit the dealership More

by gvargas3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden, Gregg Domenico
Report | Print
Apr 02, 2022 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!

April 01, 2022

They tried to cioerce selling me changing me interest rate and sell me a lonack More

by C.LKEITH67
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor , Jason Whitley, Lupe Bolanos, Kris Tuchinskiy
Report | Print
Apr 02, 2022 -

Gurnee Volkswagen responded

Mr. Keith, I am sorry to hear you have had a less than perfect experience when purchasing a vehicle from our facility. As you remember, after speaking to you about your purchase we offered you two solutions. 1) To completely reverse your transaction; 2) To make changes to the existing transaction that you yourself proposed, as a gesture of goodwill, in order to retain high level of customer satisfaction. You chose the latter option, and stated you were satisfied with the solution. It now seems it is no longer the case. Since we are unable to resolve your concerns, we are happy to reverse the transaction for a full refund. Please let us know as soon as possible, so we can make proper arrangements.

Apr 02, 2022 -

C.LKEITH67 responded

What about the finance manger tied selling me the warranty in exchange for lower interest rate You would think that was the main problem not just making me return the car if I’m happy or not but you would allow the finance manger to do that to me and who ever else he decides to coerce the sell too address that big problem

Apr 02, 2022 -

Gurnee Volkswagen responded

As we discussed before, we take your concerns very seriously and we will take steps to ensure this kind of misunderstanding doesn't occur in the future. We also explained that the reason we were able to lower your interest rate was by changing financing terms to your advantage. Please let me know if you would like to proceed with reversing the sale.

Apr 02, 2022 -

C.LKEITH67 responded

I’m reporting this to the BBB I believe they have laws to protect against Tied selling It’s laws with the FTC Competition Act Calling the bank that I have the loan with to make them aware of what I experienced I will talk to a lawyer because it illegal to coerce the sell it’s more than if I’m happy with the sell or the finance guy cross the line Bring the car back

Apr 02, 2022 -

C.LKEITH67 responded

How and why did you change my interest rate Because you offered me a warranty to change my rate Nothing else change on my side my down payment was the same my credit score the same

Apr 02, 2022 -

Gurnee Volkswagen responded

We have now explained multiple times how we were able to lower your interest rate. The answer to this question is also in our previous reply from 11:37AM on 04/02/2022. We will be happy to provide that information again to your legal representation, should you choose to seek one, within the appropriate forum.

Apr 02, 2022 -

C.LKEITH67 responded

That a great response the one I wanted to hear Because I will do everything I can to tell my experience to every level I can I promise you I want stop who I’m I speaking with my number is 224 639 5252

March 31, 2022

Great responsive parts and service department. Helpful and on point. Did not charge me more than was necessary. More

by CRAIGJSNIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter , Matt Walden
Report | Print
Apr 01, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Bob Rohrman's Gurnee Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 29, 2022

I've purchased a couple of cars from this dealership and have been extremely happy with the service. More

by FRANCESCA Schulz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden, Gregg Domenico
Report | Print
Mar 29, 2022 -

Gurnee Volkswagen responded

Francesca, Thank you for the kind words for our service department! We look forward to sharing your compliments with Gregg and Matt and don't hesitate to let us know if we can be of further assistance.

March 28, 2022

Easy to schedule appointments. Great communication. Courteous employees. Comfortable waiting room. Sometimes issues with parts. More

by GGOLDBOGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden, Gregg Domenico
Report | Print
Mar 29, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman's Gurnee Volkswagen. Please don't hesitate to reach out if you need anything else.

March 24, 2022

Cristian actually picked me up from my house for a test drive. He was great. More

by Elizabeth.heuvelman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
Report | Print
Mar 25, 2022 -

Gurnee Volkswagen responded

Thank you so much for taking the time to share your feedback with us, Elizabeth. We are delighted to learn about your positive experience working with Cristian! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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