Gurnee Volkswagen

The Service team was able to assist me in connecting my lo jack to my phone. They did an excellent job. lo jack to my phone. They did an excellent job. More

Worst car buying experience ever....the salesman was good but dealing with management in securing a final price was a terribly demeaning experience and downright hostile. but dealing with management in securing a final price was a terribly demeaning experience and downright hostile. More

It was a great experience. Answered all of my questions and very helpful to me. and very helpful to me. More

Dealership is clean, has amenities that is offered to customers and guests. Staff are genuine and professional. customers and guests. Staff are genuine and professional. More

Overall, it was a good experience. They made it quick because it was very late and I had my two youngest children with me. Yunior told me they would return my rental, which I found out had to be picked u because it was very late and I had my two youngest children with me. Yunior told me they would return my rental, which I found out had to be picked up by enterprise instead. The finance guy gave me $2 to buy my kids some chips. I went in for a white used car and instead they convinced me to buy a new blue one. I was told that a couple of the apps and services for the car were free but when I got home and read through the paperwork, they charged me for things I wasn’t even asked about. Made me go $200 over what I told them I wanted to spend monthly. Again, it was late and overall, it was a good experience. Made it very quick and easy to car shop. More

I bought 5 cars from this dealership and this is the first time I felt appreciated first time I felt appreciated More

It’s a nice place with nice people. Very clean and comfortable. Took long but stood by comfortable. Took long but stood by More

I have been waiting for a call back from Greg since 12/23 regarding a new tire. I was told I would be contacted by end of business 12/23. I received no contact. I texted Greg after Christmas, and he said he regarding a new tire. I was told I would be contacted by end of business 12/23. I received no contact. I texted Greg after Christmas, and he said he would get back to me by end of business again no contact. I texted again last week with no response at all. My sales person, Cameron, said he would let the service manger know this past Tuesday and still no response. More

Service seemed to have a communication issue yesterday. Tool three tries to correct my issues. Not usual for this department. Tool three tries to correct my issues. Not usual for this department. More

Nice people to work the dealer is awesome I don't have no complaints thank you complaints thank you More