Gurnee Volkswagen

Bought a new 2021 Atlas, drove it home and the noticed the engine light was on. The light was on during the test drive as well but they claimed to have it fixed before I took off.. I took it in for servic the engine light was on. The light was on during the test drive as well but they claimed to have it fixed before I took off.. I took it in for service twice and waited over 6 hours (12 hours total) at the dealership for them to tell me they can’t do anything until they order a sensor and that they will call me when it comes in. I’m still waiting on that call weeks later and now I can’t go back to the dealership because I was in the process of moving out of state. The sales person knew it had a engine light on before making the sale. I also have to take it in an additional time for the remote starter not functioning. Overall it has been a very poor experience. More

Anna was very helpful and worked hard to help me get the Lexus I was interested in. Also want to thank Neal in the finance department for working so hard to help me getting the car. Will definitely come bac Lexus I was interested in. Also want to thank Neal in the finance department for working so hard to help me getting the car. Will definitely come back for future purchases. More

Very attentive sales personnel. Expedited sales of car. All went smoothly. Nice service; sales took time to answer all my questions, Would highly recommend this dealership. All went smoothly. Nice service; sales took time to answer all my questions, Would highly recommend this dealership. More

Kevin was great, he was super helpful and explained everything thoroughly. I would definitely go back and work with Kevin for future purchases, thank you! everything thoroughly. I would definitely go back and work with Kevin for future purchases, thank you! More

Fast friendly service, thank-you. However the air bag recall that we brought our 2014 Beetle in for was unable to be serviced due to no parts recall that we brought our 2014 Beetle in for was unable to be serviced due to no parts More

From the time I called to make an appointment for a test drive,through the salesperson taking care of me till signing papers was Wonderful. drive,through the salesperson taking care of me till signing papers was Wonderful. More

Excellent customer service I highly recommend! Always answered all my questions with a good positive attitude. Very respectful and professional. Definitely coming to shop with them again. answered all my questions with a good positive attitude. Very respectful and professional. Definitely coming to shop with them again. More

Anna is a pleasure to work with. She was service oriented and make the process of buying my new (used) car very smooth. Thx Anna! and make the process of buying my new (used) car very smooth. Thx Anna! More

I can use 25 words but I only need 1.... amazing! Great work and care. If anything improve communication and follow through but great service work and care. If anything improve communication and follow through but great service More

Kevin gave me no problems, I was on my way driving my new/used car in a few hours. I am happy with deal and hope it lasts new/used car in a few hours. I am happy with deal and hope it lasts More