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Gurnee Volkswagen - Service Center

Gurnee, IL

3.5
446 Reviews

446 Reviews of Gurnee Volkswagen - Service Center

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December 02, 2022

Providing great customer service and took care of all my issues in a timely manner. More

by GPIERSON81
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
December 01, 2022

Fair practice but needs better lenders to help financing your cars Otherwise good customer service. More

by Jc106719
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Modugno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Cousin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Will Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tricia Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Eade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Campos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

November 25, 2022

Excellent service staff. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. More

by EKSTROM1210
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Nov 26, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

November 25, 2022

Great service and excellent customer service! Easy in and out, car was even washed.. Thank you so much! More

by MSCHRAMM1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Raatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 24, 2022

Service was done pretty fast and very good. I like this place after very much remodeling. More

by mklip
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2022

Bought a used 2017 rouge, approaching a month of owning the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. More

by KELISHA2410
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Summer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Summer
Nov 29, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 22, 2022

Poor communication. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. More

by lockclan5
Recommend Dealer
No
Employees Worked With
Rachel
November 19, 2022

The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He More

by GMAMLFC4
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Raatz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Quintana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Gurnee Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and and we're sorry to hear that we fell short here. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly to discuss what we can do to turn this around for you.

November 18, 2022

It’s the first time I have been there and the last time. Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me More

by cruc_acodcs4
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 22, 2022 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 18, 2022

It was easy to make an appointment, easy check in, friendly cashier, service was fast More

by jennifer.guadarrama18
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name, Matt? Mark?
Nov 19, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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