Gustman Subaru

went there for 20,000 oil change and rotate tires they changed oil and filter rotated the tires and was told they cleaned the engine air filter which I never heard of before everything is covered for they changed oil and filter rotated the tires and was told they cleaned the engine air filter which I never heard of before everything is covered for 2 years or 24,000 miles, so anyway they said they would change the filter at next oil change that way I could pay for it when I got home I checked the filter it was bad so I fixed the problem and bought a k&n filter I'll do it myself from now on , that way I know it was done right More

Buyer Beware! Buyer beware and read the fine print is a lesson I should have learned along time ago! Leased a new Subaru and was not told of the 600.00 aqusition ch Buyer beware and read the fine print is a lesson I should have learned along time ago! Leased a new Subaru and was not told of the 600.00 aqusition charge until I was in the F&I office. By then it was too late. I was emotionally hooked. I may have continued with the lease if they had told me up front but, this charge was just rolled into the monthly payment. During the term in f the lease, never had any contact from the dealer, no t even an attempt to lease me a new car towards the end of the lease term. I decided to buy out the lease, contacted Subaru directly and was told there were no additional charges. Went to the dealership only to be told they charge 259.00 to run the paperwork thru DMV. These are "old school" car sales tricks. This F&I office , I can only assume, is a huge profit center for the dealership. Today, they also have their all to frequent $2000.00 discount on thier used cars. Part of this is certainly my fault for not being more astute but live and learn. I am doubtful they will even get me back for an oil change. Time will tell. Buyer Beware. More

Old school fail Called to get a price on a new Subaru. Sales guy Ed " we don't give prices over the phone" Ok then thank you. Called back a couple days later she tran Called to get a price on a new Subaru. Sales guy Ed " we don't give prices over the phone" Ok then thank you. Called back a couple days later she transferred me to a manager. He confirms that "no we don't give prices over the phone". I said ok but I don't drive 45 minutes just to get a quote. But they are one of the 2 closest dealers. Then I told him of an experience that someone else had there that was related to me. The couple was going to purchase a vehicle that day. They went to Gustman because they would not go to Bergstrom( I won't either ). The sales guy told them they couldn't afford new and tried to sell them a used. They insisted that they wanted to buy new that day. Wouldn't work with them. They walked out and bought a car elsewhere that day. So I said it doesn't sound like you guys want to sell any cars. The GM told me thank you for that input. No thank you for being uncaring and condescending ( F.O.) They want you to come in a give you the sales pitch while everyone has added an internet sales staff. Don't waste your time even calling here. More

Worst experience ever I drove for 90 minutes to get a firm estimate as promised on the phone by Fuzzy Bill - got to the dealer, was given every bad sales pitch in the book I drove for 90 minutes to get a firm estimate as promised on the phone by Fuzzy Bill - got to the dealer, was given every bad sales pitch in the book and a printout of a truecar.com price. I told him that I was going to get competing estimates before I made my decision - and he told me flat out that I could not get a firm price. I had to walk out. Bought a car 30 minutes later at another local dealer... More