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Gwatney Buick GMC

Sherwood, AR

N/A
3 Lifetime Reviews Review Dealership

5700 Landers Road

Sherwood, AR

72117

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3 Reviews of Gwatney Buick GMC

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January 05, 2016

"Beware of Gwatney GMC "Service" Department!!"

- DannyC

Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.

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Recommend Dealer
No
Employees Worked With
David Sample, Jonathan Manek
November 29, 2014

"EASYBREEZY"

- Dillmanday

WENT IT TO DEALERSHIP ABOUT AN HOUR BEFORE CLOSING ON A FRIDAY NIGHT. SALES PERSON SCOTT COBB HELPED ME. TOLD HIM THE CAR I WAS LOOKING FOR, WE FOUND IT WITH NONE OF THE TYPICAL BAIT AND SWITCH DANCING AROUND. NEGOTIATED CAR WITH HIM KEEPING HIS WORD ON EVERY DETAIL OF THE DEAL. THEY HELD THE CAR TILL THE NEXT DAY JUST ON MY WORD, CAME BACK LATE THE NEXT AFTERNOON AND SEALED THE DEAL. EASIEST CAR DEAL EVER.

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Recommend Dealer
Yes
Employees Worked With
SCOTT COBB
September 05, 2013

"Both service advisers Derek Rice and Bryan Griffin are..."

- meanmarty82

Both service advisers Derek Rice and Bryan Griffin are both very nice and friendly service advisors that keep their customers well informed as to what the progress is on the owners vehicle and have the perfect personalities for their positions. Gwatney Buick GMC could use a few more employees such as these two. However now comes my complaint, During the month of August 2013 I had to take my Jeep back to them for repairs 3 separate times. The first time was for my Jeep pulling to the right slightly I was informed by Bryan Griffin that my Jeep needed one new tie rod and one ball joint. He showed me the price to get it fixed and I told him to go ahead and do it while the vehicle was there. I asked about how long it would take to fix and he said the tech told him 3 hours including the alignment. I figured it's only 3 hours I can wait. I know that things do not always go to plan so I automatically figured 4 hours in my mind for the wait still not bad in my opinion. Well needless to say I finally left 7 hours later so not only did it take longer than the 3 hours quoted and the 4 hours I figured in my mind it took a total of 7 hours plus 1 hour for them to tell me what was wrong with it. So a total of 8 hours waiting, which granted yes after 4 hours I could have taken their shuttle home but at that point Bryan kept saying their finishing up it should only be another 30 minutes or so. So I kept waiting as it would have taken their shuttle driver nearly 30 minutes just to get me home in the traffic that was going towards where I live. Well less than weeks later I had to call back and make another appointment to get my Jeep back in due to the right front making a metal on metal grinding sound. So exactly 2 weeks after the ball joint and tie rod end had been replaced I was back at Gwatney Buick GMC only to be told they had to replace the same ball joint again that had just been replaced 2 weeks prior. At this point I was frustrated but I also understand that parts do fail sometimes. I asked when the work could be done and I was told by Bryan it would take them a day or 2 to get the part. I told him I couldn't bring it back in until the following Monday as the hours I work I would be unable to pick it up before they closed at 6. Bryan said that's fine it'll be fine to drive for that short of time. So I took my vehicle and headed home. I went back in at 8:30 that following Monday and the replaced the ball joint and did a fresh front end alignment at no charge to me. I was happy and Bryan said, if you have anymore issues let me know and we'll take care of you. I said thank you shook his hand and drove off. Two days later as I was driving to work on the Interstate at 70mph something in the right front of my Jeep made a very loud pop or band sound and immediately started to pull violently to the right. I only had a couple of miles to work so I slowed down to 50mph and limped my Jeep to work. When I got parked in the employee lot I made a phone call to Bryan at Gwatney and told him what was going on. He asked where I was and I told him I had just gotten to work. I offered to call a tow truck and have it brought to Gwatney as I automatically assumed it would be over night with them as it was already 2pm. He declined and asked if I could bring it in the next morning which I agreed. After working all afternoon and getting off at midnight I attempted to drive my Jeep home and made it only a few miles down the road when I had to pull over and call for a tow truck. I knew where I was would cause the tow truck to have to back track to get to Gwatney so I took it home. AS it was now my days off from work I decided to take it closer to home so I took it to a small family owned repair shop as soon as they opened. They immediately got my Jeep on the lift and began looking it over. They told me that the upper ball joint was not bolted to the spindle or wheel assymbly of my Jeep which in turn put undo stress on the lower ball joint which also failed. I told them to go a head and get the parts to fix it. I called Bryan at Gwatney and I could tell in his voice he was very shocked and surprised and could not apologize nearly enough. I told him it was not his fault that he was not the one doing the work on my Jeep but due to their tech's in ability to do his/her job properly that I would not be returning to Gwatney Buick GMC nor any other Gwatney dealership or service department ever again for any reason. I was bringing my Jeep to a Buick GMC dealer for service as this is where I bought my Jeep on 12/17/2012 and received such wonderful service that I thought I'd continue to bring my Jeep back to them for any and all service needs as well.

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Customer Service
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Recommend Dealer
No
Employees Worked With
Derek Rice and Bryan Griffin
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