I had an appointment for 9:30 today to get the convertible top on my car adjusted. Natasha in the service department met me and completed the paperwork very quickly. In less than a hour she came and asked me to go to the shop and talk to the technician, Jason, he showed me how he adjusted the mechanism and had it working correctly. Both were professional and I was surprised that it was resolved quickly and correctly. I was very satisfied with the service and with impressed with both Natasha and Jason.