H&H Chevrolet

When it comes to this dealership the sales and finance department is great. When it comes to follow up customer service and especially the service department this is the worst I have ever heard of or got department is great. When it comes to follow up customer service and especially the service department this is the worst I have ever heard of or got the horrible experience of dealing with. The service adviser and rental agents are great and go above and beyond. However the are handcuffed by absolute garbage leadership and managers. I bought my brand new 24’ 2500HD from them and loved the pickup. Handled my warranty work well but with only 5,800 miles on it scheduled the first oils change and added some accessories. When I received the pickup back it was in the worst condition possible. The wrong accessory was installed, they spilled DEF down the entire side of the truck and left the puddle in the side box step. There was oil splattered down the passenger side rear door, on a white pickup mind you. And the worst they scratched the side of the box. Now the corrected the box and got the correct mud flaps installed while picking up my pickup form out of town and returning it. Ended up going to the body shop to have the box repainted to fix the scratch. When I contacted the service manager, Don, he had few words and only advised they would fill it up. My service advisor Crystal was fantastic and just the middle man stuck in the middle of a horrible situation. After 5 days in a non diesel loaner they returned my pickup to me with everything corrected. However I was very disappointed with the bill I received in the end and was advised it was the best they could do due to the cost of fixing the scratch that THEY CAUSED! They did give a small discount but after putting many miles on the pickup going to and from the dealership, the headache of being without my heavy duty diesel pickup, and having to delay my vacation due to not being able to tow my large camper with the loaner provided. I jumped through hoops to try and accommodate getting things corrected but in the end am very disappointed with the service and bill in the end. I have told others to purchase through this dealership but after this experience have changed my view. Do not go to this dealership because when it comes to it, once you sign the purchase paperwork they could give two craps less how you or the vehicle are treated afterwards. To my friends who I advised to go here I apologize and pray you don’t have to go through what I have. To those looking DO NOT go to HandH!! Go anywhere but here. I may still have benefits left but I will never set foot in this dealership again. Ever ever again. I hope the overall manager sees this and contacts me for further information because I would love to lay it all out even more than this review. More

I have purchased two vehicles from them and both experiences have been great both with the sales and the finance teams. experiences have been great both with the sales and the finance teams. More

The dealership and their team members are very accommodating and very helpful and the service is excellent accommodating and very helpful and the service is excellent More

Ronell always does a great job taking care of any issues i come to him with and it is always repaired right the first time. i come to him with and it is always repaired right the first time. More

Had a signed agreement that they then tried to change the pricing on and eventually did not follow through - said they couldn’t get the vehicle. pricing on and eventually did not follow through - said they couldn’t get the vehicle. More

Although there was nothing wrong with the old facility, the new location really takes the dealership to a more elite level. The amenities combined with the professionalism of the staff puts H&H on the top the new location really takes the dealership to a more elite level. The amenities combined with the professionalism of the staff puts H&H on the top shelf of companies to conduct business with. More

We purchased a new truck on Black Friday due to the sale they had that day. We were initially just looking which quickly turned into we are buying. We had a great experience. Our salesman Matt was friend they had that day. We were initially just looking which quickly turned into we are buying. We had a great experience. Our salesman Matt was friendly and helpful. All around a good experience with the dealership once again. (I’ve had 2 cars in the past from H&H) More

Could have been much more accomodating for the inconveniences experienced with a brand new car; finance person was so confused by something on the paperwork, salesman was rude when trying to inqui inconveniences experienced with a brand new car; finance person was so confused by something on the paperwork, salesman was rude when trying to inquire about a trade in, brand new car had to have work done before we left the dealership, took 5 hours for everything when it should've taken 1-1.5 hours. More

Sales representative, Yaovi, did a great job in helping me obtain my 2024 Chevy Silverado LTZ 6.2L. Management on the other hand, was poor. I ultimately leased the Silverado and started with a request to me obtain my 2024 Chevy Silverado LTZ 6.2L. Management on the other hand, was poor. I ultimately leased the Silverado and started with a request to do so. I stated where I wanted to be for a monthly payment ($675.00 - $700.00) and had a vehicle to trade with value towards the lease of the Silverado. Management started with numbers exceeding $1450.00 per month, then provided a monthly payment exceeding $950.00 per month, then offered a payment of $850.00 per month and finally we ended at $725.00 per month. A tremendous amount of unnecessary back and forth to get close to the monthly range I originally requested. The whole transaction took over 4 hours when it should've taken no more than 2 hours. I've had way better experiences with Woodhouse in the past, but this time around Woodhouse didn't have the inventory of vehicle I was looking for. Thank you. More

drove 80 miles to look at a truck , when i looked at it it had rust on the back fender they (forgot) to take a picture of ,kind of deceiving. it had rust on the back fender they (forgot) to take a picture of ,kind of deceiving. More