H&H Chevrolet

DO NOT BUY ANY CAR FROM H&H. This is the third vehicle that I have had problems with. At this point the problem is with me that I keep buying from them. 1st suburban - never did This is the third vehicle that I have had problems with. At this point the problem is with me that I keep buying from them. 1st suburban - never did the "certified used inspection". Missing all headphones for the rear entertainment system, the alignment was completely off at the first oil change. 2nd suburban (bought brand new) - After being asked to clean it before purchasing - never did. Carpet filthy and full of fuzz and string had to clean it ourselves. Then they didn't connect the battery fully when transferred from the train. Car didn't start in negative temperatures after 1 week of driving it. Got in an accident in which the suburban was fully totaled and not one air bag went off in the vehicle. 3rd suburban - bought brand new again!!! Spoiler leaking when it rains and drenched the entire backend. Got a new spoiler and they painted it the wrong color. Went to fix that and they didn't connect it right so the next time rain came the back was completely drenched again. This place is a complete JOKE. No quality control what-so-ever More

My Service guy Brian was fantastic! ! clanged my key fob battery for me and showed me an easy way to open it to change my secondary. He gave me tour of the new customer lounge area which ! clanged my key fob battery for me and showed me an easy way to open it to change my secondary. He gave me tour of the new customer lounge area which was fantastic! free coffee, sodas water and a variety of snacks. The service on my vehicle was impeccable! and they washed my Lil Saint trailblazer and she was shining like a new diamond. I will always service my chevy vehicles here! I absolutely love the smiles and happiness going on as you walk in the door, that new service bay, WOW!! I'll be back!! More

Service was quick and easy. Ronell was very professional and helpful Will definitely return for future service and recommend to anyone looking. Ronell was very professional and helpful Will definitely return for future service and recommend to anyone looking. More

Dealership is a wonderful facility and the sales personnel were friendly and helpful. Nick Ficek was our H&H Sales Associate and did a great job, he was very helpful to work with. Josh Pfaff, Servic personnel were friendly and helpful. Nick Ficek was our H&H Sales Associate and did a great job, he was very helpful to work with. Josh Pfaff, Service Advisor was also very friendly and helpful in assisting with additional equipment install on our new Silverado. More

Kept extending my wait time by 45 minutes. Waited 3 hrs. Camera viewing didn't work. Waited 3 hrs. Camera viewing didn't work. More

The new dealership was nice looking and the salesperson was very nice too. An overall good experience. was very nice too. An overall good experience. More

Very knowledgeable and helpful, also very quick and easy drop off and return. I will definitely be back with other maintenance and will probably purchase a new vehicle from them as well. drop off and return. I will definitely be back with other maintenance and will probably purchase a new vehicle from them as well. More

The reason for my service visit was taken care of in the time frame I was give. I picked up my car and drove straight home and was surprised to find out the collision sensers on the front of the car were n time frame I was give. I picked up my car and drove straight home and was surprised to find out the collision sensers on the front of the car were not functional, I usually use the sensors to show me how close the car is to the back wall of the garage but there was no indication that I was getting very close to the wall. I back out and took another run into the garage and no sensor feedback. Called H&H for an appointment to get the problem fixed, and the first available was 3 days later. 2 days later the sensors began to work and have continued to function tonight. Nobody from the service department contacted me to date which does surprise me some. More

Joe Bowen is always professional and curteous when i meet with him. Straight forward amd honest with the needs of my vehicle. Always appreciated! with him. Straight forward amd honest with the needs of my vehicle. Always appreciated! More

I took my 2019 Silverado Trail Boss in to have them look at the Audio and figure out why it was not working. I worked with Josh Erspamer in the service dept. He advised that I could be charged for audio re at the Audio and figure out why it was not working. I worked with Josh Erspamer in the service dept. He advised that I could be charged for audio repairs unless I had an extended warranty. I found out that I had the Platinum Extended Warranty and it covered audio. I made an appointment and took it in. They said they fixed the issue with a simple update, and it was going to cost me $214. When I asked why I had to pay, Josh said that Audio is not covered after 3 years & 36K miles. It was like he forgot I had Platinum Warranty. So, I reminded him, and he said it's still not covered. I asked to speak to his manager and after arguing with me, he finally sent me to his voicemail. While waiting for the manager to return my call, I contacted my warranty company to ask why this was not covered. The gentlemen I spoke to said that its absolutely covered and that no one has called to file a claim for any Audio issues against my warranty. I called the manager at H&H again to inform him of this and eventually, he called back. I asked why Josh told me it wasn't covered, and I would have to pay. He said that their service reps deal with a lot of warranty companies and Josh assumed that my warranty company would not cover the charges and did not even call them to find out. Instead, he tried to charge me $214. Eventually, the manager was able to get it covered through my warranty and I came to pick up the truck. Guess what - the Audio still did not work. I had to take it back the next day for them to try again... Long story short, the service I received from Josh was poor & very unprofessional. He acted like he knew everything - a bit overconfident, which led to trying to charge me for something I should not have been charged. How many other people has he scammed like this? How many took his word for it and paid? Seems very illegal to me - almost like some kind of way to cheat customers out of money. I will never go back to H&H for any reason. More