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H&H Chevrolet
Papillion, NE
401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 07, 2020
We were looking at a Chevy Traverse and we had a sales by the name of Josh Phaff be unwilling to give a fair trade in offer. We did the KBB as well as their website for a trade in valuation and Josh came bac the name of Josh Phaff be unwilling to give a fair trade in offer. We did the KBB as well as their website for a trade in valuation and Josh came back with 1/2 of what they both stated. Pretty crazy and his reasoning was “well my manager said the market for that vehicle is what it is”. So why would you have a tool on your website that produces results not even close. We are talking $3000-$4000 difference. I have pictures of our emails as well as the H&H website for the trade in estimate. Clearly them offering a good deal on their vehicles means they will rip you off for trade in. After asking to talk with someone else, it still didn’t happen because Josh is the one that called us back. I will work on uploading the documentation and texts as well to show how this dealership operates. Clearly something needs to change in this dealership or Josh should not be employed there. More
by Jones
Employees Worked With
Josh Pfaff
September 01, 2020
Don’t waste your time, unprofessional. Couldn’t bother selling us a car, went to another dealership and bought right away. Office staff couldn’t be less accommodating. selling us a car, went to another dealership and bought right away. Office staff couldn’t be less accommodating. More
by Unhappy.
Employees Worked With
Tammy Horne, Melissa O'Connor
June 26, 2020
Hi, katie again. Guess what chevy!! Since you guys didn’t take my car in when my mom and I asked you to (take it to ford, I mean). My cars transmission died on me after work while I was on my way home. It to take my car in when my mom and I asked you to (take it to ford, I mean). My cars transmission died on me after work while I was on my way home. It took me twenty minutes to get a hold of someone in the middle of the night. So, thank you so freakin much. I hope no one else has to go through the bs you are putting me through and my mom through. Horrible. Horrible. Horrible. (And I put all the service advisors because they all “helped” me with my car). More
by kliike
Employees Worked With
All of the Service Advisors, Matt Smock, Adam Eckert, Tom Coleman
June 24, 2020
If I could give 0 stars I would. H and H Chevy in Omaha sucks! I bought a used Ford Focus there a bout a year ago and ever since I drove it off the lot it’s been shuttering and jerking after accelerating f sucks! I bought a used Ford Focus there a bout a year ago and ever since I drove it off the lot it’s been shuttering and jerking after accelerating from a stop. I’ve taken it in COUNTLESS TIMES. And paid money for them to check it just for them to say there was nothing wrong. So, I went to Certified Transmission and they told me that there is definitely something wrong with my transmission and they can’t fix it. They told me to take it to Ford. So, I drove to H and H Chevy and showed Ronell Cutler the two papers given to me by Certified Transmission. One was a recall paper on my transmission and another was the tests CT ran. And I told him I was still having the jerking issue and he asked me “Well, is it so bad that it’s choking you?” WHY WOULD YOU ASK ME THAT!? He should be fired for saying that to a customer and he was on the phone with my mom when he asked me that (By the way my mom worked at H and H Chevy for a couple years). Those advisors are rude and disrespectful. All dealerships just want to eat money and not take care of their customers. If H and H Chevy wants to contact me then please email me. I have many more issues that I would LOVE to be resolved. More
by kliike
Employees Worked With
Ronell Cutler, Matt Smock, Adam Eckert, Tom Coleman
May 08, 2020
Bait & Switch ! They advertised online 6 new 2020 AWD Traverse LS for $28,195 if you trade-in & finance. I have a 2015 AWD Traverse with 44k they valued for trade a ! They advertised online 6 new 2020 AWD Traverse LS for $28,195 if you trade-in & finance. I have a 2015 AWD Traverse with 44k they valued for trade at $11k. $28-$11=$17k, right? They want me to agree to financing $25k. I say no, so they come down to $20,900 even though $17,195 would be correct. Guess what? They said all new Traverses there have a $3900 floormat/undercoating/nitrogen tires package which isn't advertised or included in the $28k price. More
by Brett O
Employees Worked With
Desiree Fibich
May 05, 2020
Need Servicing for my Colorado... Greg Lane was amazing to work with!! Explained everything about the process to me. I was thoroughly impressed with his demeanor, attention to detail, and thoughtfulness in to work with!! Explained everything about the process to me. I was thoroughly impressed with his demeanor, attention to detail, and thoughtfulness in getting my shuttles to and from the Service Department!! He is an Amazing asset to your dealership/service department. I hope too get to work with him again when needed!! Thank You Greg!! More
by Barbie
Employees Worked With
Gregory Lane
March 10, 2020
I love coming to the dealership to get my car serviced. Every time i go im I feel taken care of. I get updates and feedback and actually have a conversation and not just someone talking at me like other p Every time i go im I feel taken care of. I get updates and feedback and actually have a conversation and not just someone talking at me like other places. It's very inviting environment and everyone is so amazing. I really love all the Chevy advisors and technicians they are truly amazing. More
by Sullivanthomas
Employees Worked With
Ronnell Cutler, Melissa O'Connor
February 03, 2020
Purchase Hakim Yacoubou was so helpful in my purchase of a new Traverse. I have owned over 15 GM vehicles & this by far was the easiest from start to finish. Hakim Yacoubou was so helpful in my purchase of a new Traverse. I have owned over 15 GM vehicles & this by far was the easiest from start to finish. Will definitely buy from Hakim again. More
by John Cannella
Employees Worked With
Hakim Yacoubou
October 17, 2019
Oil change on Tuesday. Wife oil change Tuesday. First thing tires have not been checked check oil over full coolant low Oil dripping off motor cover. And car wash sucks Wife oil change Tuesday. First thing tires have not been checked check oil over full coolant low Oil dripping off motor cover. And car wash sucks. Then notice dent left front fender. Look under car. Skid plate cover is broken. Gee did they even look at my car. Tires haven’t held pressure the time I bought the car. Very angry. I can’t get good service. This is the third time had oil over or low. 2nd time collant has not top off and the same with tires More
by Jerrylarsen
Employees Worked With
Jd, Pat Campbell , John Shultz , Matt Smock, Tammy Horne, Zackary Petereit, Adam Eckert, Tom Coleman, Melissa O'Connor, Ermin Guhdija, Josh Pfaff
