I went to H&L Chevrolet in Darien. I needed an oil change and they had a great coupon. Well I was there they told me I needed my brakes changed and it will be $1,400. Keep in mind I only have 28,000 miles on my car. Rarely would you have to change your brakes that early. I asked the guy how many millimeters are on my break pads and he said 2 millimeters on the front brake pads and 3 on the back. If that was true I definitely needed to change my brakes. I politely denied the service and I went home to change my own brakes, just to find out that my front brake pads are actually 6 mm, well in good standing for a long time to come. $50 later and one hour of work on my own I was able to change my front brakes but there was absolutely no need. I can't believe they tried to charge me $1,400 today (front and back pads and all new rotors, which none were needed) and lied to me about the amount of pad that was left, 3 times the amount was left on the front pad.
I did Reach out to the manager at H&L and he was very receptive to looking into the situation and trying to make amends. They ended giving me 2 years of free oil changes to help build back the trust. My only advice is if they say something is bad, make them prove it to you by showing you the part.