After test driving the used 2012 vehicle, I knew the brakes needed replacing. We had an ordeal getting that repaired in house at the Broward location. Several trips where a waste of time because even after being told to come in for service, the part wasn't there?? Now, less than 30 days of the vehicle being in the Hgreg service center, we now are out of pocket $400+ having to replace the wheel bearing?? My issue is that prior to the test drive, myself and husband were told for weeks the vehicle as in the Recon center, then it was in the service department, then after being serviced we could come test drive. Well here I am frustrated, cannot for the life of me get any sort of manager to reach out or contact me. This place is crooked and can't do the right thing. I firmly believe they never checked the vehicle other than making sure it could turn on. This entire experience with Hgreg is shameful and they truly should be embarrassed on how they conduct business.