HGreg.com Houston

Great Atmosphere and Customer Service and with a large selection of vechile and good prices selection of vechile and good prices More

Philip did a phenomenal job from start to finish. One of the best dealership experiences I've had. Thumbs up to Hgreg for the layout and welcoming environment that exceeds most Houston dealerships wi One of the best dealership experiences I've had. Thumbs up to Hgreg for the layout and welcoming environment that exceeds most Houston dealerships with a clean and bright atmosphere, I highly recommend shopping here for your next vehicle purchase. More

Roman was fantastic! He made a stressful process so seamlessly. Thank you for being your wonderful self and for helping me and my cooky momma! He made a stressful process so seamlessly. Thank you for being your wonderful self and for helping me and my cooky momma! More

Breyner Rodriguez, give this man a raise did amazing job. Was very clear and professional tru the whole process. Really grateful that he got us approved. Hope to do business again in the later future. Was very clear and professional tru the whole process. Really grateful that he got us approved. Hope to do business again in the later future. More

La atención cuando uno va a adquirir un vehículo es muy diferente a cuando uno va hacer algún reclamo tiene uno que esperar más de 1 hora y usted llama le contestan le dicen a uno que le devuelven la llama diferente a cuando uno va hacer algún reclamo tiene uno que esperar más de 1 hora y usted llama le contestan le dicen a uno que le devuelven la llamada y nunca lo llaman a uno tiene que uno volver a ir a para esperar otra hora y más More

Nice and painless experience. Good trade in value. 100% recommendable. Easy financing for first time buyers. Thanks HGreg Good trade in value. 100% recommendable. Easy financing for first time buyers. Thanks HGreg More

Laura was great. ..she made sure we were satisfied with the purchase and in budget. ..she made sure we were satisfied with the purchase and in budget. More

THIS WAS NOT A “BAD DAY. ” THIS WAS A SYSTEMIC PROBLEM. Buying a car from this dealership was one of the most stressful and disheartening consumer experiences I’ve had. Wha ” THIS WAS A SYSTEMIC PROBLEM. Buying a car from this dealership was one of the most stressful and disheartening consumer experiences I’ve had. What made it worse is that none of it felt accidental. It felt practiced. We initially came in to look at a truck for a family member and were not planning to purchase a vehicle. While there, I saw a Mercedes-Benz GLS 450 and agreed to buy it only after being assured that several visible issues would be fixed prior to delivery, including curb rash on the rims, a damaged center console, and a very dirty interior. Our sales associate, Bryan, repeatedly told us the dealership was non-commission based and explicitly stated multiple times that he did not financially benefit from selling a car. Later, when coordinating our return to purchase the vehicle, he insisted we wait so no other associate would be involved. Only after the sale was complete did he admit he does receive a flat fee per vehicle and did not want to split the deal. This was a clear misrepresentation. The most serious issue occurred during financing with Kelly. She repeatedly described the warranty as “fully loaded” and confirmed multiple times that it covered everything we asked about. When we reviewed the paperwork, only one limited coverage option was selected. We pulled up the warranty provider’s own website and showed her, in real time, that the selected option did not provide full coverage. Despite this, she continued to insist it did and dismissed the evidence. Had we not caught this, we could have believed we had full coverage for months or years while being financially exposed to thousands in repairs. When we returned the next day to pick up the car, we drove over an hour and a half with an eight-year-old after being told the vehicle would be ready, only to be immediately informed upon arrival that it was not and would not be ready until the following day. At that point, I escalated the warranty issue to another finance manager, Eugene, who presented paperwork with the previously missing coverage suddenly checked. This unintentionally confirmed the earlier misrepresentation. While I ultimately received the coverage promised, it was clear this was damage control, not transparency. The car was later delivered to my home. It had not been detailed, had a low tire pressure warning on, and the rims were still damaged despite rim repair being the reason for the delay. We then discovered a hole in one tire and had to pay out of pocket for a patch on a tire that costs roughly $400. Attempts to reach the General Manager were unsuccessful. We were redirected to Jason, who was dismissive and offered $150 toward the tire and $25 for the patch, minimizing an issue that was part of a much larger pattern. We also attempted to escalate beyond the dealership. The CEO email provided bounced back, and outreach through LinkedIn received no response. What stands out is not one mistake, but the consistency. Problems were only addressed after confrontation, accountability was avoided, and escalation paths were quietly blocked until exhaustion seemed to be the goal. I love the car. I wanted this to be a positive experience. Instead, it was exhausting, dishonest, and deeply unsettling. If you value transparency and accountability, take your business elsewhere. More

Grant Baker did an AMAZING job! GO SEE HIM!!!!! VERY COURTEOUS AND PROFESSIONAL!!! I HIGHLY RECOMMEND! GO SEE HIM!!!!! VERY COURTEOUS AND PROFESSIONAL!!! I HIGHLY RECOMMEND! More

TERRIBLE DEALER, they offer one price one the web adding 25% more when you actually purchasing it 25% more when you actually purchasing it More