HGreg.com Palm Beach

This dealership would not provide me with any compensation after I found (after the fact) that there was no spare tire and no back seat headrests (a safety concern in a crash.) I was told it wa compensation after I found (after the fact) that there was no spare tire and no back seat headrests (a safety concern in a crash.) I was told it was MY responsibility to check over the car at time of purchase and it wasn't their fault as it is a USED vehicle. I get that, but really? When it comes to a safety item? I feel duped. More

I bought a Toyota Corolla 2018 after five days show in dashboard maintenance required soon Sale Associates Akm Haque What happened Hgreg dashboard maintenance required soon Sale Associates Akm Haque What happened Hgreg More

Not at all happy with my experience. Sales manager will not return your call if you have a complaint. Mine was car was under contract before corrections to key fob and moonroof were ma Sales manager will not return your call if you have a complaint. Mine was car was under contract before corrections to key fob and moonroof were made, and water stains were removed from fabric, all which took two weeks. Sadly I signed contract before corrections were completed. Never sign paperwork to buy car before all requested corrections are completed! They misrepresent the purchasing process by promising repairs then you no longer have three day return period if those repairs/ corrections go beyond three days. I learned the hard way, buyer beware! Upon actual delivery today I was told there is no three-day period left because I have been owner for two weeks already-without possession of my car purchase! So I'm stuck with possibly a lemon! Found out at mechanic check today after real true delivery today (when three-day return SHOULD begin that brake fluid cap is missing which could mean contaminated breaking system and might cause significant problems down the line. What do I do with that information? Make sure you don't get fooled by these people that misrepresent their selling promises! I have left messages today and still waiting for a call back from Sales Manager Paul. I'd like to complain to dealership owner next! This is no way to treat a customer. If they did not want to make these corrections in the first place they should have said so and I would moved on. Today service manager Jamie tole me they have gone way out of their way to make me "happy". I'd strongly submit to buying prospects - shop elsewhere, RGREG does not care about its customers! Sincerely, Carol G P.S. This is my first online review ever and my first (and last) used car purchase from a used car dealer! More

I bought my New-To-Me car yesterday from the West Palm Beach location. I'd been shopping for well over a month and had visited several dealerships. I was so disgusted with the car buying process at all of Beach location. I'd been shopping for well over a month and had visited several dealerships. I was so disgusted with the car buying process at all of the dealerships. Shady, shady, shady. I was so relieved and pleasantly surprised with my experience at HGreg of West Palm Beach. Angel Victoria was lovely to work with and the opposite of what you imagine when you think "Used Car Salesman". He joked with us, made us feel comfortable. I never felt like I was being "talked at" which is the standard at every other place I'd been to before. Angel was patient with me and the process was very quick. When it came time to work on financing, John Clark was very pleasant and helpful also. I would definitely recommend this place to purchase your vehicle. It was a breath of fresh air. More

I was sold not one, but two bad cars at this dealership. Both Ford Escapes. The first one was a 2018 Ford Escape. Took it home and within a day realized the transmission was blown. The car was jumping all Both Ford Escapes. The first one was a 2018 Ford Escape. Took it home and within a day realized the transmission was blown. The car was jumping all over the place and it was terrifying to drive. Took it back and they assured me my replacement car, a 2015 Ford Escape Titanium would be a better option and a safe car. Within two days, the check engine light came on. They had only reset the check engine light. Turns out, they sold me another bad car with Catalytic converter issues. Of course they will try to say “We try our best to sell good quality cars” but the reality is, they know what issues the cars have. They do not care about your safety or well being, they just want your money. When I called them to complain, the “sales manager” Warren insulted me by asking “what kind of fuel did you use? What gas station did you go to?” As if I don’t know how to operate a car and haven’t been doing so for years! He was rude, cold and got an attitude with me for knowing what I was talking about. He also gave me a song and dance about not being able to give me back my original trade in car, that they had already sent it out to auction. 5 days after my trade in, before the bank even approved my payment schedule? Very doubtful. They just wanted me to be stuck with the car. At no point did they offer me a warranty to cover any of these issues without my car payment jumping dramatically. They said that I can have the car checked out and fixed at their location but out of pocket and with no loaner car. Why should I have to pay for their intentional bad salesmanship and lack of regard to safety? Absolutely disgusted by the way this dealership tried to run game on me. I’m keeping the second car simply because I never want to go back to them. Luckily, I have a good mechanic who is honest and helping me fix the issue. I’m beyond angry with this place. I’ve reported them to a few places. Please do not buy from this location….they intentionally sell unsafe cars to people. They plead with you to write good reviews, but how can you with subpar service and lack of concern for the safety of individuals? Ladies, please be warned they will try to take advantage of you simply because you are female and they think we don’t know anything about cars. Super sexist behavior and definitely needs to be reported. More

Had a great experience with this dealership...Jeremy was very helpful and knowledgeable. Eric was good too. Armando in finance was great too. Everyone was super friendly and it was nice not dealing with pus very helpful and knowledgeable. Eric was good too. Armando in finance was great too. Everyone was super friendly and it was nice not dealing with pushy salesman. More