HW Kia of West County

I got sold a Lemon 2018 jeep to be exact The customer service (Jason,Alyssa, and Michelle) is horrible they take forever to call you back they don’t handle complaints you will not talk to bid D.I bought service (Jason,Alyssa, and Michelle) is horrible they take forever to call you back they don’t handle complaints you will not talk to bid D.I bought a car on May 21 and on May 24 the check engine light came on with the battery light and it cut off I took it to the service department and they stated that since the check engine light went off there was nothing they could do I told the bank they called me about financing that I was uncomfortable with keeping the vehicle under the circumstances that I’ve only had the car for a week and it has broken down approximately three times and has yet to be serviced there’s no way I should purchase a car and then have to schedule an appointment for service you should’ve had all of this fixed before you sold me the car horrible experience do not recommend would never return your better off going to a buy here pay here lot More

I would like to thank Patty for helping me find a car. And thank you for having my car ready when I got there. She's a very nice person again, thanks Patty And thank you for having my car ready when I got there. She's a very nice person again, thanks Patty More

Great experience! I love my 2022 Kia Sorento best suv I've had yet! See me! I've had yet! See me! More

I bought a new kia here and the sales department was great. Unforunately, I made the mistake of buying the extra chip and dent wananty. I had a small chip in my windsheld in December and thought it wo great. Unforunately, I made the mistake of buying the extra chip and dent wananty. I had a small chip in my windsheld in December and thought it would be a easy quick repair and scheduled an appointment with their website. After the email stating someone would be contacting me soon no email/phone call followed up. I called a week later and was told that they would get back to me. A few days later after not hearing from the dealership I called again and they lost my phone number and the "glass guy is outsourced" so they would get back to me again. This happened three more times and I am still waiting on an appointment. If the review was for "giving customers the run around" they would get 5 stars. More

November 1,2021 I purchased a vehicle from this dealership. The funny thing is I purchased a vehicle paid for full coverage insurance and have received my first car billing statement and my husband dealership. The funny thing is I purchased a vehicle paid for full coverage insurance and have received my first car billing statement and my husband and I don't have a vehicle. We were assigned a car salesmen by the name of Jace which I would never recommend anyone to use. Once my husband and I picked out our vehicle he sent it back to get detailed cleaned. Jace then came back stating how the service engine light came on which was a lie and how he wasn't comfortable with letting us leave with the vehicle. Jace then stated how he would have everything fixed by that Wednesday. I haven't heard from Jace at all he's sent me 2 text messages and that's all basically giving us the run around. I spoke with a supervisor by the name of Jason that Friday and we still don't have a vehicle. The dealership screens your calls so they won't answer the phone. It's been a very stressful process dealing with this dealership. It's hard to get back up there due to me working 2 jobs and my husband is a parapoligic so it's hard for him to get to the dealership without me and without us having transportation. I'm praying this nightmare will be over soon. I would definitely not recommend this dealership to anyone. More

I usually don’t write reviews but this dealership needs to be reported. Their car and customer service were the worst. I wont bore you with the details but the car was a piece of junk, not safe and their c to be reported. Their car and customer service were the worst. I wont bore you with the details but the car was a piece of junk, not safe and their customer service department was less than helpful and responsive. The person in the service department we were working with Had attitude once we showed our frustration. Left a message to talk with general sales manager with no response. If your looking for a car especially for your kid’s don’t. More

Great when they are selling you the car. Couldn’t have been more impressed. However, the service department didn’t cover the seat in my new car and left it filthy. I also had to fight to get the two pro been more impressed. However, the service department didn’t cover the seat in my new car and left it filthy. I also had to fight to get the two promised oil changes on the We Owe. I asked for touch up paint to be ordered. That was months ago. I seriously wish I didn’t buy my car here. More

Unfortunately I can't speak to a specific employee as no one serviced me besides the vanishing receptionist. Came in spur of the moment to look at two cars on the lot and wasn't even greeted at the door. Wh one serviced me besides the vanishing receptionist. Came in spur of the moment to look at two cars on the lot and wasn't even greeted at the door. When I asked the receptionist if she could call someone to help us look at the inside of one of the cars, she didn't look up from her phone but said "I paged someone". So I let her know we would be right out by the cars and to send them out (these cars were right in front in view of the entrance). No employee ever came out and when I looked back 2 minutes later the receptionist left her desk and never returned. After 15-20 minutes of looking at the cars, my friend and I left without help and will not return unfortunately. More