My fiancé and I recently bought BMW from this dealership and we had a pretty good experience. Ron Fillardi did a great job helping us figure out which car we should get, and spent a lot of time with us. However, about second time driving the car, sensor light came on with low tire pressure. We went up to the gas station and added air and did not think much of it. After driving a car for almost a month tire pressure sensor continued to pop up. I tried to schedule an appointment with service department a couple of times, but everyone kept on telling me that it has something to do with cold weather and that is the reason why sensor comes on.
I finally decided to take the car regardless and check for any possible nails in the tire. I was right, there was a nail. OSCAR from service department had repaired the tire "for free" and before I even got home, my tire significantly lost air, and it was showing only 19psi. I had called OSCAR back and asked what is going on and if the tire ever got repaired. He swore that it did, however the tech forgot to put air in the car. He also asked me if I could bring the car back in on January the 2nd at 7am, and I agreed to that. I thought to myself, things happen and went and put the air in the tire myself only to realize that by morning on New Year’s Eve I had a completely flat tire. My Fiancé took the car at the scheduled time and OSCAR happened to not be working the day he was expecting us, nor did he put us on the promised appointment time. After explaining the situation to the manager of service department BOB CORRADO - car was taken for tire replacement with no labor charge and 10% discount. As soon as car was given back, with new tire, my Fiance noticed a BIG CUT on the side of it. Went back to the Service department and they did not think it was a big deal at all acting like they are doing a big favor replacing the tire with a CUT for free. HOW UNBELIEVABLE IS THIS? NO SYMPATHY WHATS SO EVER.
If this place cannot repair a tire, then how can I trust them to service my car? Service department manager BOB CORRADO was very unsympathetic.