This was among the very worst experiences I ever had with a dealership. I emailed an inquiry for an X5 fairly loaded and this woman calls and starts the converstation by asking if I wanted to drive the car! Not "what are your needs, what kind of driving do you do, what kind of payment would you like". I didn't answer any of the questions yet and she tells me the car is "about $700 per month, I ask about leasing plans BMW has, she says their plans are "stripped models". I say I want information, she tries to "qualify me on the phone. she never let me get a word in sideways. A real load mouth , pushy sales person... Here Im looking to spend $50k, and she'e telling me in so many words that I really don't want to deal with this dealership. I suggested that maybe, I have the wrong dealership, she responds "maybe you do" and then hangs up on me!!!! Can you imagine! I immediately called back to speak with a manager, got his voice mail (tony D'amato) who never responded to my call!
I'm writing this for others to BEWARE OF THIS DEALERSHIP! Now that I read others comments , I see my case is not unusual!!!!
11/10/03 follow up to this tale. I got a call back from the Asst sales mgr. (I guess the General Manger is too important for me). Who asked for my side of this story, he listened intently and offered apologies all around. He discounted this Audra person as not a sales person ( why then is she responding to the public?) and untrained to sell the product. I'm still little confiused about this... Nevertheless, he made me a goodwill offer at what appears to be a serious price ( I will check another dealership just to make sure) and will keep you folks informed as this progresses. Im still very skeptical in view of the other comments on this site.
Chapter 3 to this saga: No further calls from the aforementioned.
I went to another dealership (HASSEL).. Got down to serious discussions, broke out the pricing notes quoted to me from Habberstad---
item By item... including the dealer mark-up , I expected to hear " NO WAY CAN WE MATCH THAT PRICE".... Lo & behold !!!! they beat it by $$500..... no questions asked... This is a REAL DEAL!!! I AM DEFINATELY DEALING WITH THEM! GOT THE WIFE TO DRIVE IT....AS SHE IS THE PRIMARY DRIVING PERSON... i THOUGHT IT WAS A TOSS UP BETWEEN THE X5 AND THE MERCEDES C320... FOR ABOUT $40K.... NO CONTEST... JUST CHECK OUT THE RESALE ON BOTH OF THEM.
HASSEL BMW GOT MY BUSINESS!
Well next steps is to place the order... and see where we go from there. I will keep you updated.
Its now 1/26/04, and I just got my HASSEL BMW X5 Deliverered. Check out my comments over there.
This is May 8th, had my car since January.... Glad I didn't buy from these folks! As for the comment above about spending $50k on a car, I guess my friend above is a philantropist or better yet " a fool and his money shall soon part"... Most of the other comments on this Dealer are quite negative, so why are my comments "Diatribe and BS"? I guess Audra must be in the family....