Habberstad BMW - Service Center

Wow what can I say...I am so happy with the results of my repair and the car was washed and clean inside. They took great care with my car. Better than my husbands Mercedes dealer. I will be purchasing an repair and the car was washed and clean inside. They took great care with my car. Better than my husbands Mercedes dealer. I will be purchasing another mini in the near future. This last service convinced me Habberstad values my business. Thank you Dawn More

Appointment scheduled for the day after I called which was very accommodating. Sign in for service was completed in less than 5 minutes. I waited for my car in a very comfortable waiting area that includ was very accommodating. Sign in for service was completed in less than 5 minutes. I waited for my car in a very comfortable waiting area that included refreshments. In addition to regularly scheduled maintenance, I complained of a rattle and although they could not locate it, a repair technician rode around for a while in a best-effort attempt to resolve the problem. Can't say enough good things about my Service Representative (Michael) who as usual made the service experience more than acceptable. More

Sales Experience: Everything is very rushed, they Sales Experience: Everything is very rushed, they messed up all my paper work (different numbers than agreed on, tried to sneak suspcious charges i Sales Experience: Everything is very rushed, they messed up all my paper work (different numbers than agreed on, tried to sneak suspcious charges in my contract in hopes that I would not notice). Every question about configuring my car was answered with "you cant do that". The truth was I could do that, but they were trying to sell me a car that was in stock. Service: Loaners were promised during the sale, when it came time for service the responce i got was "oh, you want a loaner?" Yes I am one of those people that needs a car for work, sorry to inconvenience you Habberstad. Lastly I was told that I can not get a loaner for my 15k service because it takes less than 2 hours to complete. So I'm supposed to sit in your dealership for 2 hours instead of going to work? Wouldnt it make more sense to drop off the car in the morning, get in a loaner, drive to work, then pick up my car after work? Never again will I use this dealership for anything. I have 2 BMW's. My second one was purchased from Rallye BMW. I recieved much better customer service. Sales was a breeze, no tricks, no gimmicks, no stress. Service was even better. A 5 minute phone call and they were able to take me the next day and give me a loaner with no hassels. Stay away from Habberstad! More