Habberstad Mini

An out of stater taken advantage of This is a letter I wrote to the GM. No response. Dear sir, My name is Christopher I am quite upset with your service managers and service. I am new This is a letter I wrote to the GM. No response. Dear sir, My name is Christopher I am quite upset with your service managers and service. I am new to town. From Richmond,Va. I had just brought my mini in for a cracked thermostat housing. I was quoted 1400$ for the repair. Multiple issues were found one covered under warranty. The other are not. According to the technician hoses were found buldging. I was never contacted in regard to this. 310$ cost of hoses.525 in labor. A coolant flush. Is free in Richmond after talking with the service manager there. Whom maintains my car. Charged. 75$ for coolant exchange. Seriously? My professional background as an aircraft mechanic leads me to understand how these systems work.I feel I was taken advantage of. As I can see on Facebook and other social media sites I chose the wrong dealership to work on my car. I will be addressing this sites to voice my complaint to others. I should not have had to pay for work I did not authorize! In a final statement. I had to call the dealership to find out my car was ready. What kind of place are you running? Your service manager Tracey has no knowledge of the cars she supports. Doesn't know exact pricing. Or how to price a quote! Nor does she contact her clients after she is made aware of other issues. She was more concerned in getting my approval for a timing chain. I know the labor and cost involved in that issue it will not be done by your operation. It wasn't even needed! Again I'm very furious. I will be making a statement to other in regard to this matter with pictures of the original quote and final services. I would like a refund on the work done without my authority. Which would be job 4 at 752.19. You can look up the invoice. 1mcs547276. Sincerely, Christopher More

New Mini Convertible My first convertible and I love my mini ! One of the best car buying experiences. Megan was great to work with. I'll be back in 38 months ! My first convertible and I love my mini ! One of the best car buying experiences. Megan was great to work with. I'll be back in 38 months ! More

Excellent experience! This was the best car buying experience we've had. Our salesman, Mark, was knowledgeable and easy-going. He helped us choose the best car for us witho This was the best car buying experience we've had. Our salesman, Mark, was knowledgeable and easy-going. He helped us choose the best car for us without uncomfortable pressure. More

Pleasure doing business with them! Loving the new mini! The service was excellent and Jarred Sinclair in sales couldn't have been nicer or more helpful...it was a great experience and Loving the new mini! The service was excellent and Jarred Sinclair in sales couldn't have been nicer or more helpful...it was a great experience and I'd recommend Habberstad Mini of Huntington to anyone interested in buying or leasing one of the truly wonderful cars. More

Fantastic Service As always my visit to the service department was wonderful. Tracey and Oscar are the best! Always very professional and courteous. I would not bring m As always my visit to the service department was wonderful. Tracey and Oscar are the best! Always very professional and courteous. I would not bring my mini anywhere else. OK More

Excellent Service Department Love my mini and love the service department! Courteous, fast, friendly, and professional! Couldn't ask for anything more! Highly recommend this deale Love my mini and love the service department! Courteous, fast, friendly, and professional! Couldn't ask for anything more! Highly recommend this dealer to anyone! More

Monthly Service Still Friendly The service team lead by Tracey Geraci was as friendly and helpful as all of my previous service visits. Since i purchased my Mini I have spent much t The service team lead by Tracey Geraci was as friendly and helpful as all of my previous service visits. Since i purchased my Mini I have spent much time driving loaners from the dealer because the motor hasn't run smoothly for more than a couple weeks at a time. Sputtering, stalling, service engine light goes on has been the recurring theme of my visits. With only 33,000 miles on my 2013 Mini...on my April 18th service visit the problem was supposed to be solved by replacing the air mass meter and throttle. Same problem occurred and I dropped car off May 5th. Again service people were both kind and accommodating. This time the problem was solved by replacing the fuel pump and injectors, I was informed this did not work. I finally picked up my Mini on June 14th and the problem has again been solved, this time the DME and engine wiring harness have been replaced. I am hoping this is it until my next oil change because even after all this I do love driving my Mini. More

Service with a smile The team at Habberstad Mini are always friendly & helpful. The service team takes their time to ensure all issues are handled with care. Every time I The team at Habberstad Mini are always friendly & helpful. The service team takes their time to ensure all issues are handled with care. Every time I have my car serviced, I feel like i'm driving off the lot for the first time. I would highly recommend this dealership along with the service department. More

Love my new Mini Cooper convertible! I recently purchased a Mini from Mark W. at Mini Habberstad Huntington. Mark was great in helping me find the perfect Mini within my price range. He w I recently purchased a Mini from Mark W. at Mini Habberstad Huntington. Mark was great in helping me find the perfect Mini within my price range. He was not pushing options that I didn't need. He was helpful, polite and very pleasant to work with. The sales atmosphere was relaxed and casual, and the car buying experience was smooth and hassle free. I was further impressed when I picked up my car, Mark went over every single detail of the car with me, from under the hood to the trunk and everything in between. He really helped me get to know the Mini and welcomed me back at anytime if I had any further questions. Amanda at the finance department was also very helpful in explaining all the warranty information and helping me figure out what would work best for me based on the kind of mileage I drive. All in all a great car buying experience! The Mini is an awesome, fun to drive, peppy little thing! I'm very happy with my purchase and my experiences with Mark W. and Mini Habberstad Huntington. More

Awesome Experience The Habberstad team provided a pleasant experience, with great product knowledge and geniality. George Kouroumousis immediately jumped in to assist. H The Habberstad team provided a pleasant experience, with great product knowledge and geniality. George Kouroumousis immediately jumped in to assist. He efficiently and thoroughly outlined features that cater to my needs and impressively explained Mini specifications in plain english. His diligence and professionalism was awesome. More