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Haddad Hyundai

Pittsfield, MA

3.8
247 Reviews

689 East Street

Pittsfield, MA

01201

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247 Reviews of Haddad Hyundai

November 03, 2025

Matthew is the best salesman I have ever had the pleasure of buying a vehicle from. From start to finish it was a enjoyable experience. No stress, I love my new Hyundai. More

by Dorothy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hawk
October 30, 2025

Matt and the staff were very helpful. Ianna and the rest of the staff in the Service department were great as well More

by Neely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hawk
Oct 31, 2025 -

Haddad Hyundai responded

Neely, thank you for sharing your experience with our team! We'll be sure to pass along your kind words to Matt, Ianna, and the rest of our crew. -Haddad Hyundai

October 27, 2025

Very friendly and easy to do business with. There was a few hiccups but they went out of their way to make sure I left satisfied. More

by Slanglois8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Despain, Chris Hawk
Oct 28, 2025 -

Haddad Hyundai responded

We're happy to know the team went above and beyond to make sure everything was squared away. Thank you for choosing Haddad Hyundai and we'll see you next time!

October 01, 2025

I thought everybody that worked with me getting me into a new car did a fantastic job. I would highly recommend this sales staff. More

by mgrogan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hawk
Oct 09, 2025 -

Haddad Hyundai responded

It's great to hear that your experience buying a new car from us was fantastic! Thank you!

September 27, 2025

The lady that helped through the repair process was extremely helpful and very professional I was very satisfied! More

by kevinhiggins112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hawk, Shannon Davis, Vauto Review
Sep 29, 2025 -

Haddad Hyundai responded

We appreciate you sharing your positive experience with us! Thank you!

June 14, 2025

I brought my Sonata in and Joe and Sue took great care of me and the front bumper. I was in and out in less than a half hour as my plastic bumper guard was re-installed after getting caught on a high curb! More

by Bousa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Sue Rogers
Jun 24, 2025 -

Haddad Hyundai responded

It's wonderful to hear that Joe and Sue provided great customer service! We appreciate you taking the time to leave us this review!

June 17, 2024

An absolutely joke stating with the GM down! Hides behind his keyboard unless he has good news. Get out of the Berkshires for your Hyundai needs! Worst customer service, false promises, and More

by Afrye3884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Hakkinen
Jun 21, 2024 -

Haddad Hyundai responded

We are very sorry that you experienced such a difficult situation. Issues like this, that are out of our hands, weigh heavy on us given there is nothing we can do to help. Anytime a person takes their vehicle to a 3rd party, independent repair shop for warranty work it pains us should they reach out after the fact for reimbursement. Like other manufacturers, Hyundai requires all warranty work be performed exclusively at a franchised dealership. Per Hyundai Corporate policy, there is no way to provide reimbursement for warranty work you had completed at an independent repair shop. We do show several different communication efforts, from calls to emails, as the situation was reviewed. We did our best to advocate on your behalf with Hyundai Corporate to see if an exception could be granted. We are disappointed this could not happen. Every person that comes through our door means a great deal to us… and you are no exception. Please allow us to either take care of your warranty work in the future or at least make sure we find you an authorized Hyundai repair shop, even if you don’t use us, so you never have to go through this again.

Jun 21, 2024 -

Afrye3884 responded

Your poor customer service from my first phone call created this issue. Had your "Warranty Systems" been up I could have been helped prior to the repair being completed. Or had your lady who answered the phone stated oh if your thinking it could be under warranty you MUST come here. I made it clear in the "recorded call" that I was just made aware of the needed repair and even stated what it was to the lady. BUT no your poorly trained office people cost me $2300. The dealership could step in and assist even if CORP doesn't want to to assist a customer. Could save face and a customer, but instead just toss your hands up. I will ABSOLUTELY not return to your dealership for ANYTHING. Balise Hyundai in Springfield has ALL future business from myself, family and ANYONE that I speak to. Remove my phone number from your system, I do NOT want to be contacted for any type of service.... brakes, oil, ANYTHING when you are in need of filling your service bays. There is a REASON they are empty.

Jun 24, 2024 -

Haddad Hyundai responded

We have removed your information from our database. We wish you the best of luck in the future.

May 15, 2024

I have just come from Haddad Hyundai for a State inspection. ONCE AGAIN it was not do-able due to the internet being down. NOT the first time and it has happened over a period of years. I can only a More

by Jim M.
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
May 16, 2024 -

Haddad Hyundai responded

Jim, we're very sorry about the inconvenience this caused when our state inspection machine went down. Most times this is out of our control. Please accept our sincere apology. Thank you.

December 21, 2023

The service department is amazing! Everytime you go in the person who was helping you is gone and it's even more time cause have to go over everything again of what you want. All the More

by JAGS14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doug
Dec 28, 2023 -

Haddad Hyundai responded

It's great to hear that despite the issues you've encountered, the service department has consistently provided excellent assistance. That's a testament to the dedication and expertise of the individuals working there. If I can assist in any way, feel free to contact me as I'm unable to get your name from this review. Thank you, Liz Sheehan Customer Relations Manager 413-242-0110

October 27, 2023

Bought a 2021 Honda CRV from Haddad Hyundai. only 21000 mile. two weeks into it. having issues. Modern cars feature stop-start technology to save on gas. worked fine now it's read not available More

by adams01220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd. Said was the service Manager because I asked to speak to one. Probably lied
Oct 30, 2023 -

Haddad Hyundai responded

Our General Manager, Doug Hakkinen, has tried to contact you with hopes of turning this around. If a Honda dealer finds a problem with your car for the above condition, we would be happy to pay for it. We would set up an appointment with a Honda dealer if you prefer and give you a loaner vehicle and handle all the logistics of getting the car to and from the appointment. We look forward to hearing from you.

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