I recently went to look at a used 2008 Honda Odyssey they had listed on Autotrader. The description was overwhelmingly positive:
"Only 100k Miles! Gets you there on the double. 689 East st. Pittsfield, MA, 01201 413-997-9370. Take your hand off the mouse because this attractive 2008 Honda Odyssey is the low-mileage van you've been hunting for. Awarded Consumer Guide's rating of a Minivan Best Buy in 2008. So go ahead and feel free to flex your muscle in this Odyssey. It will go from 0-60 in just about the same time it'll take you to catch your breath. Edmunds.com said, ...The Honda Odyssey remains our favorite choice in the minivan segment...Our favorite choice...
WE CURRENTLY HAVE OVER 300 USED VEHICLES IN STOCK!!"
I called in advance to ask about the car and the gentlemen I spoke with (Jeremy--Sales Manager) was very pleasant and returned my call the next day to answer a question I had about the vehicles service history. I asked if there was anything else I should know about the car and I did mention I was driving in from a distance. He said it was a fantastic car priced aggressively. When I arrived the salesman was also pleasant (Mike). He took me out to see the vehicle and the first thing I noticed was a large (foot and a half long) indented, rusted, scrape on the right door panel ending in a two-inch hole in the rear quarter panel. It was horrible. This does not appear anywhere in the description. Pictures don't well show it--it looks almost like a reflection. There was no closeup which I would expect in this case given the severity of the damage. The salesman (Mike) indicated if I had called he would have mentioned that to me. I pointed out that not only did I call, I also mentioned I was coming from a distance but this damage was never revealed. He was very quick to suggest other minivans they could show me. That seemed to be the obvious point of not revealing the damage--they wanted to just get me in the door. All that said, they were otherwise very pleasant. Jeremy: next time, please mention damage like this and include it in your ad. This kind of thing makes people like me not trust you or your dealership. There is no way you didn't know about this when I called.