Haddad Kia

Went in as a walk in didn’t think I would be done same day very quick and smooth day very quick and smooth More

Awesome customer service especially with Delia Herrera she let me know what was needed and covered she let me know what was needed and covered More

I've been a customer with KIA since 2016. I've always been treated like Family! I've always been treated like Family! More

They could work on the intake/greeting process and phone etiquette, but the Service Dept. has improved in the last year. It still has room, but is getting better. The Sales Dept. is always great and when t etiquette, but the Service Dept. has improved in the last year. It still has room, but is getting better. The Sales Dept. is always great and when they see me in Service, my Sales person always acknowledges, says Hello and checks to see how everything is going. More

My service was fast, friendly, and efficient. Staff was very helpful, I’d go again. Staff was very helpful, I’d go again. More

This was the worst service I've ever received, did not have an actual drive up area to service your vehicle. There was zero parking available. I had to park at the dealership next door and walk to the ser have an actual drive up area to service your vehicle. There was zero parking available. I had to park at the dealership next door and walk to the service dept. Communication was horrible. More

Friendly staff that are happy to work with you. I love an hour away from this dealership and there is another Kia Dealership that is much closer. Haddad has superior customer service and I will con I love an hour away from this dealership and there is another Kia Dealership that is much closer. Haddad has superior customer service and I will continue to drive the extra miles just for that service. More

This dealership was very professional, they were very welcoming coming in, and they reassured me what I needed done to my car! They were really fast and very helpful 💪. welcoming coming in, and they reassured me what I needed done to my car! They were really fast and very helpful 💪. More

I came at 7:00am for an oil change! My wait was long, close to 2 hours. I had an expired $10.00 off oil change and filter. Yr associate wud not honor it. I don’t drive very far, only My wait was long, close to 2 hours. I had an expired $10.00 off oil change and filter. Yr associate wud not honor it. I don’t drive very far, only city streets , so my mileage does not use up as Kia assumes it shud be. More

I made an appt online and when I called to verify the appointment I was greeted rudely. She even stated that the online appt system was not accurate and it isn't a guaranteed appt time due to their volum appointment I was greeted rudely. She even stated that the online appt system was not accurate and it isn't a guaranteed appt time due to their volume. She ended up confirming my appt time, when I arrived to drop my car off for diagnosis test, I was told I needed to leave my car there for 3-5 days, which I wish I knew bc I dropped the car off on a Thursday. I didn't get a call until that following Thursday letting me know my car was ready for pick up. While on the phone I asked if they found the issue and turns out they didn't even check what I was asked during my drop off, they checked my tire pressure vs a loud noise coming from the engine. Another day passed by and they stated it was my transmission, I had to wait for 2 weeks for approval from my warranty to fix. I was granted a loaner car at this time, which I thankful for because I didn't get my car back for another month. There was a huge lack of communication, I wish they would contacted me vs me having to "text" my advisor. Which I don't understand the texting, I felt like the responses were not reread before sending!!! I had to ask the same question multiple times because it was avoided too. I called few times because I didn't get a response the same day or day after. They either didn't answer or I was told I can only speak to my advisor. So if my advisor wasn't there, I basically had to wait longer for an update. Don't get me wrong, I am happy my car was fixed just the communication sucked. More