Haddad Kia

Great service by all staff members in Service Department really appreciate the convenience of them scheduling Lyft for me to get back home and pick up. They had a clean lobby with coffee and snacks. Will ke really appreciate the convenience of them scheduling Lyft for me to get back home and pick up. They had a clean lobby with coffee and snacks. Will keep getting future services there, thank you. Vehicle got taken care of in a timely manner. More

Very quick and affordable especially since it was a last minute thing before I go to the lake with the car. minute thing before I go to the lake with the car. More

Got my car up to date and offered a free Lyft if needed which was very convenient which was very convenient More

Customer service is great. However, they diagnosed a problem that had already been diagnosed and notified about. However, they diagnosed a problem that had already been diagnosed and notified about. More

Over promise, under perform, at every level, consistently! Unfortunate and unsafe for all those concerned. consistently! Unfortunate and unsafe for all those concerned. More

Overall the experience was good. Only issue was that they had my deceased mother’s name on my paperwork and her name in their system for my car that had nothing to do with her which Only issue was that they had my deceased mother’s name on my paperwork and her name in their system for my car that had nothing to do with her which did upset me but it’s understandable that it was there since she had owned a Kia in the past at that address. More

The service coordinator is great, however actually getting the service done is another story. I had a flashing check engine light and my car was in limp mod. I couldn't drive it faster than 2300 rpm, getting the service done is another story. I had a flashing check engine light and my car was in limp mod. I couldn't drive it faster than 2300 rpm, but had to wait two weeks for an appointment. They couldn't get me in right away. So I had another mechanic do a computer diagnostic for me . My knock sensor was bad so they replaced it, then I needed to have the software update done. I had to go to the dealer for that. So I went for my appointment, which was two weeks later and was told I had to leave my car three days, because there were people ahead of me who were still waiting to have their cars seen. That was a Thursday morning, and of course they aren't open on Saturday and Sunday. The dealer was only supposed to do a diagnostic, which they finally did on the following Wednesday, 7 days after I took it in. Turned out I only needed the software update for the new knock sensor. Very disappointed that they couldn't have done the diagnostic test the first or second day and not make me be without my car for 7 days. It doesn't take very long to do a diagnostic. Haddad Kia needs to hire more people or not overbook. More

Lack of customer’s concerns, poor scheduling of repair’s. Bad overall experience from new sales to service, only after money not service. Bad overall experience from new sales to service, only after money not service. More

I have shopped at Haddad even before I bought my 2004 spectra and 2019 Forte. I bought a new 1991 Mitsubishi from them before they started selling Kias. I have always had great salespeople and service spectra and 2019 Forte. I bought a new 1991 Mitsubishi from them before they started selling Kias. I have always had great salespeople and service there More

The women in the front of service department is about the only thing that I was happy with. Replacement of belts, hoses, and brakes were all recommended for replacement on pickup paperwork however in the mon only thing that I was happy with. Replacement of belts, hoses, and brakes were all recommended for replacement on pickup paperwork however in the month that the service department had my vehicle no recommendation was made to me. The car looked like it had sat for the whole month, covered in dirt completely filthy. When I got the car back I had to reinstall the fuse box cover as it was not put back on. I also had to fix the weatherstripping around the chrome trim that I paid to have replaced. When I drove the car off the lot the AC was blowing straight hot air, which was not one of the problems that I took it in for. I turned around and brought it back. The service manager said the radiator replacement has nothing to do with the AC but they would look at it. After about 2 hours I had to call back to get an update. When I called the service manager said all he did was drive it to the back and it started working... 2 hours? 2 hours to drive it around back and I had to call to check on it instead of someone calling me. Hopefully I don't breakdown in the Bakersfield area again. With all that said the lady's working in the front office of the service area were polite and did a great job. More