Haddad Kia

They failed to keep me informed about when my vehicle would be ready. My vehicle was ready however when I called to verify they told me that it was not ready. would be ready. My vehicle was ready however when I called to verify they told me that it was not ready. More

Very very inefficient service. We were told by them that they are a month behind in service. No rentals or estimated timing for repairs. Would intentionally ignore our phone calls We were told by them that they are a month behind in service. No rentals or estimated timing for repairs. Would intentionally ignore our phone calls recognizing our phone number. When car was repaired and returned to us, we found an inappropriate sticker left in our car with a very explicit photo of a naked man. Very unprofessional and inefficient service. More

Very laid back attitude in dress and protocol. I asked two employees what the Wi-Fi password was. Neither knew. I noticed that it was not posted anywhere for guests. That’s a big negative in 2022 I asked two employees what the Wi-Fi password was. Neither knew. I noticed that it was not posted anywhere for guests. That’s a big negative in 2022. More

I have taken my optima here twice to get recall work done. The first time they siphoned fuel out of my tank and didn’t put it back. The second time they had my car the motor was blown so they had to rep done. The first time they siphoned fuel out of my tank and didn’t put it back. The second time they had my car the motor was blown so they had to replace it under warranty. They had my car for 55 days before they got around to fixing it. They let my battery sit for 55 days so obviously it was dead then tried to sell me a battery to fix their screw up. It appears that they dropped the whole k member to take out the motor and when they re connected the steering rack they were off by a tooth because my steering wheel is now sideways. If they paid this little attention to the alignment of the wheel what else did they not pay attention to? Are my motor mount bolts even torqued? Am I randomly going to have my ac compressor fall off because they didn’t put the bolts in? I don’t know. I do know that I can’t trust the work. I don’t know if my car is safe to drive and it’s terrifying. They asked me to bring the car back next week so if they fix it maybe I’ll change my review. More

Very bad experience never had problems with them always nice but this time i left my car for a week for repairs and my bumper was completely damaged and said they dont want to fix it very disappointed. Man nice but this time i left my car for a week for repairs and my bumper was completely damaged and said they dont want to fix it very disappointed. Manager was realllllyyyy rude to me they dont care about their clients!👎🏼 More

Service department is great. Fast service and excellent help. Overall the dealership is the best. Fast service and excellent help. Overall the dealership is the best. More

The staff has been accommodating to the services I needed for my Kia Niro 2022. for my Kia Niro 2022. More

Customer service needs professional to training. Staff standing around and gossiping. Very rude clerk handling lift rides. Kept getting address wrong. I ended up paying for my own ride. They told Staff standing around and gossiping. Very rude clerk handling lift rides. Kept getting address wrong. I ended up paying for my own ride. They told me it would be ready in 3 hours and then they tell me it won't be done till next day. I will never buy a Kia again and will not recommend this dealer. It has lost all credibility More

Great service, friendly folks and helpful staff! Oil change was quick and they were able to take me as a walk in! Oil change was quick and they were able to take me as a walk in! More

Better care when entering and exiting our vehicles! Leather steering wheel was scratched! Cover the seats so your mechanics don’t dirty the interior. Better professionalism in the lobby , personnel con Leather steering wheel was scratched! Cover the seats so your mechanics don’t dirty the interior. Better professionalism in the lobby , personnel conversations should be left at home ! More