Haddad Kia

Change is great!! The place vey nice. The lady that help was so respectful and friendly was so respectful and friendly More

The worst experience I’ve ever had, they damaged my door to the point it had to be replaced. It did not fit. My window controllers do not Work. It was in there for an engine recall. Customer relations ( to the point it had to be replaced. It did not fit. My window controllers do not Work. It was in there for an engine recall. Customer relations (Tina) the most unprofessional person I have ever dealt with. Miguel and James in service department, lied and were so very difficult to deal with, they told me different stories every time I was able to get them on the phone which was rare. Tina, Miguel and James were all very rude. I have owned over 10 vehicles in my life and this by far was the absolute worst nightmare of unprofessional people at a dealership I’ve ever dealt with. I immediately let Miguel know my door did not close completely, brushed it off. I have yet to hear from James the manager. More

Good customer service, fast serviced no waiting .. Dulce explained and received customer with a smile explained and received customer with a smile More

Overall good service, my service was completed under the time frame given by service provider. Only issue I have is the lack of other services offered at this site. I was offered a free car wash but was tol time frame given by service provider. Only issue I have is the lack of other services offered at this site. I was offered a free car wash but was told it would take an additional 2 hours for that to be completed. I could not afford another two hours off of work to get something that should only take an extra 15 minutes for More

Worst customer service I've ever had. They don't answer their phone and they don't return calls. I left messages for my service advisor and when he didn't answer I left messages for the service manager. Wh their phone and they don't return calls. I left messages for my service advisor and when he didn't answer I left messages for the service manager. When the service manager ignored my messages I left messages for the service director. When the service director didn't return any of my calls I left messages for the general manager. The general manager never did return any of my calls. The only time I ever got a call back was after I called KIA corporate Consumer affairs Dept. To complain. My car was in their shop for 70 days and it still isn't right. It is now at a different KIA dealership getting the things that Haddad screwed up fixed. I understand that the situation were in causes huge delays but really how difficult is it to call your customer once every week or two with an update. I would've given 0 stars if it was an option. More

Pedro in sales went above and beyond to ensure I had all my questions answered, and the transition from my old vehicle to the new one smooth. my questions answered, and the transition from my old vehicle to the new one smooth. More

They did a very good job in a very short time. I really did not have to wait long. did not have to wait long. More

They were honest and understanding. They told me how long it would take for a diagnostic review and they met that. They were understanding when I declined the service. Luis was responsive to my calls. it would take for a diagnostic review and they met that. They were understanding when I declined the service. Luis was responsive to my calls. More

It took them 3 weeks to replace my battery.. and didn’t have a loner car for me.. they figured I could just pull money out of my xxx for a rental for 3 weeks so they could reimburse me at the end. But othe have a loner car for me.. they figured I could just pull money out of my xxx for a rental for 3 weeks so they could reimburse me at the end. But other then that I love my kia. Just wish they had better communication. Through the whole process. Most of the time when I would call they would not answer or send me in circles. More

They may have been very busy, but they were able to take my car in and service it within the day. my car in and service it within the day. More