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Haddad Subaru

Pittsfield, MA

4.5
480 Reviews

652 East Street

Pittsfield, MA

01201

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480 Reviews of Haddad Subaru

November 17, 2025

Extremely satisfied with my service at Haddad Subaru. Mark Brown went above and beyond to help me fix an issue with my wheel. I am very grateful for his hard work and the service. Highly recommend. More

by Matt Reinhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brown
Nov 18, 2025 -

Haddad Subaru responded

Matt, thank you for sharing your experience with Mark and our team! We are grateful to have you as a customer of Haddad Subaru.

November 17, 2025

As a single, elder, woman I was on guard, aware of the predatory energy in car dealerships. There was some of that, but not so much, with my salesman, Eli Juessph. I called first and made an appointment More

by eleheamiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli Juessph
Nov 18, 2025 -

Haddad Subaru responded

Thank you for sharing your positive experience with Eli and our team! We appreciate your kind words and hope to work with you again at Haddad Subaru.

November 09, 2025

Excellent service and sales. Really responsive to my needs. I will be back in the future. More

by cpans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli Yousef
Nov 10, 2025 -

Haddad Subaru responded

The entire team at Haddad Subaru is so glad we earned your business. Thanks so much!

November 09, 2025

The service has been excellent. I feel listened to by the responsive staff. Will be back. More

by cpans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 10, 2025 -

Haddad Subaru responded

Thanks so much for the 5-star review of Haddad Subaru!

November 07, 2025

Have been a customer of 15 years and have never had a single negative experience from the service folks. Last weekend I took my new lease in for its 6 month check up. There was an oil spill in my engine More

by Sharon R
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brandon Forquer, Eli Yousef
Nov 10, 2025 -

Haddad Subaru responded

Sharon, we apologize for the oil spill and any inconvenience you experienced. We’re glad to hear our team handled it with professionalism and courtesy. Thank you for your 15 years of trust in our service team! We look forward to assisting you with any future needs here at Haddad Subaru.

November 06, 2025

I’m very grateful to have Haddad Subaru dealership as my maintenance team. I respect and trust what the mechanics find needs to be done and I enjoy getting a loaner car to do some errands while it’s being More

by trishawaters83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Therrien, Lachlan Manley
Nov 06, 2025 -

Haddad Subaru responded

Thank you for your kind words! We're so pleased to have your trust and confidence. See you next time at Haddad Subaru! Safe travels! - The Haddad Subaru Team

October 30, 2025

Best auto service center and people I’ve dealt with in thirty years. Highest recommendation. More

by J R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brown and Brandon Forquer
Oct 31, 2025 -

Haddad Subaru responded

We are so happy that our Haddad Subaru team delivered an excellent experience. Thank you!

October 29, 2025

I live in Connecticut and worked with Chris and Joe to lease my 2025 Subaru — and they made the entire process so easy! They handled all the paperwork and even took care of the DMV registration for me, wh More

by victoriaflower.art
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Rodgers
Oct 29, 2025 -

Haddad Subaru responded

Thank you for making the trip to see us and for sharing your kind words about Chris and Joe! We are thrilled the whole experience was smooth and easy. Congratulations on your 2025 Subaru and welcome to the Haddad Subaru family, Victoria!

October 18, 2025

I dropped my car off the night before. They call when it’s ready . The woman I spoke with when I picked it up was very nice. Explained everything. I’m always happy with the dealership. More

by LIN9552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The woman at the desk where I paid for my service was very nice
Oct 21, 2025 -

Haddad Subaru responded

We are always happy to help at Haddad Subaru! Thank you for sharing your positive experience with us—we look forward to your next visit!

October 08, 2025

I have observed a subtle bias against women customers and co-workers here. Today Briana was introduced with something like "she's really good," as though I thought she might not be. Sales person previously a More

by burkedf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana
Oct 08, 2025 -

Haddad Subaru responded

I am very disappointed to read this feedback as we hold our customers in the highest regard. I want to assure you that we take matters like this very seriously. It is never our intention to make any of our customers feel as though we do not appreciate them. I welcome you to contact me if you wish to discuss this matter further - I am here to help. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110

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