Hagerstown Ford

Honest & Reliable Excellent Customer Service, very patient and willing to go the extra mile for the customer. Jack was an awesome salesman and very informative about t Excellent Customer Service, very patient and willing to go the extra mile for the customer. Jack was an awesome salesman and very informative about the product. I felt at home through the whole process and I appreciated the extra steps Jack went through to help us get the best deal that we couldn't get in our own hometown. I will recommend Jack to all my Ford friends!! Mike was great too!! He didn't try to push anything on us with the financing but was very knowledgeable about the products. Very appreciative of the experience guys and thank you for everything!! More

Will only purchase vehicles at Hagerstown Ford!!! My experience has only gotten better each time I have purchased a vehicle at Hagerstown Ford. My salesperson- Mike Reid is excellent at all aspects of My experience has only gotten better each time I have purchased a vehicle at Hagerstown Ford. My salesperson- Mike Reid is excellent at all aspects of the purchase- I always feel welcomed and feel like he has exhausted all avenues to make me feel comfortable, make a fair sale and to make sure I will come back...and I will. I have full confidence to recommend other customers to visit Hagerstown Ford and Mike Reid. Outstanding group of professionals make up this great dealership. More

Bait and Switch!! Went into dealership during a sale and was very upfront about credit issue and negative equity on a trade. Was approved relatively quickly and was quo Went into dealership during a sale and was very upfront about credit issue and negative equity on a trade. Was approved relatively quickly and was quoted a very attractive interest rate and deal to my surprise. Waited six hours to finalize deal and sign documents. Had the car for two weeks and after receiving a welcome call from Ford and down payment check cashed, received a call from the Used Car Manager telling me that additional documents needed to be signed. Come to find out my rate was now 6 points higher thus monthly payment was significantly higher. I had previously called and left two messages with Mike Branson, finance manager, to confirm my lender and ensure that all was as told - NEVER received a return call until two weeks later when I heard from the Used Car manager informing me of the increase in rate. Total bait and switch!! More

Amazing Service for Cross-Country Emergency Kevin Beard went the extra mile to fix my car before heading cross-country. Only, please turn off hateful, anti-American Fox News in waiting room. Kevin Beard went the extra mile to fix my car before heading cross-country. Only, please turn off hateful, anti-American Fox News in waiting room. More

New truck purchase Excellent buying experience. Mike Reid was the best to deal with. Would highly recommend to anyone!! He went out of his way to get the truck we wan Excellent buying experience. Mike Reid was the best to deal with. Would highly recommend to anyone!! He went out of his way to get the truck we wanted. More

Good dealership, friendly and knowlegdeable. We bought the Ford Explorer Sport the last day of July. I arrived at 4:30 to finalize the negotiations and ended up sleeping in the F-150 in the sh We bought the Ford Explorer Sport the last day of July. I arrived at 4:30 to finalize the negotiations and ended up sleeping in the F-150 in the showroom for an hour. They sold 24 units that day. At 8:30 they said the paperwork would be ready in 10 more minutes. I just said I'll be back tomorrow morning cause I was hungry and tired. (Good thing cause I had the wrong checkbook and couldn't have written the check for the purchase out of that one anyway.) They were so busy they ran out of hot dog buns (that's why I was so hungry, a little humor thrown in). One comment to all dealers, I know model catalogs are not cheap but when you are buying a $50k vehicle and there are no brochures, that seems a little strange. When we began the search I called Ford directly and they sent one but it was the car show version, need to improve that very small shortfall. Websites do not allow side by side comparison. . PS you need to fire the webmaster, using the "Your Review" section is painful at best, can't go back and make corrections More

Outstanding efficiency, a pleasure to deal with! Extraordinary service, I've bought over 35 vehicles over my 70 plus years and never had better service thanks to Mike Reid. I'll definately deal with Extraordinary service, I've bought over 35 vehicles over my 70 plus years and never had better service thanks to Mike Reid. I'll definately deal with Hagerstown Ford again. Rich Ellman More

Don't expect to buy a car same day I contacted Hagerstown Ford last week through the website to get preapproved. Jody was very friendly and helpful and not pushy like other car dealersh I contacted Hagerstown Ford last week through the website to get preapproved. Jody was very friendly and helpful and not pushy like other car dealerships I have dealt with. My problems did not arise until I got to the dealership. I was contacted by email and phone by Jamahl to come out and view their selection of vehicles. We went over this weekend and had Jamahl as our sales person. We showed up a few minutes till 12 with our three children. We found Jamahl very quickly and he was very friendly when we first spoke with him and helpful. We told him the vehicle, Ford Explorer Eddie Baurer Edition - nice vehicle, but I believe it has a tranny issue, shifting was a little jolting on it, that we were interested in and he went and grabbed the keys and a tag and we went for a spin. We went out for about 20 to 25 minutes and were told to take our time and he would work on our paperwork while we were out, even gave us his cell number. When we came back we parked the vehicle (not happy with it of course because of the tranny problem) and went to look for Jamahl. By this point it is already 12:45. We go inside the New Car Sales building where Jamahl is on the phone (it was business related, so that was not the issue, but what comes next is) When he gets off the phone he tells my husband that he will be right back he has to go put gas in a vehicle. That was fine too. Shouldn't take too long right? Wrong! We waited outside looking at other vehicles for well over 45 minutes. We even asked another older salesman that was just standing around on the lot for help and to see if he could at least let us test drive another vehicle that we liked. He goes inside and never returns. We had every intention to buy a vehicle this weekend and because of Jahaml, we walked away with no vehicle from Hagerstown Ford. When we finally made it to our next favorite dealership in Hagerstown, it was too late in the day for them to run our information with the bank. I am very disappointed in the service provided to us and will not be returning or referring anyone to come to Hagerstown Ford. I emailed Jody on Monday and it was explained to me that it was a busy day Saturday. Jody did try to smooth things over by us going with another sales person, but I don't want to waste my family's time again. To spend over an hour and a half at a dealership and leave without a car is unacceptable. More

Great Experience I recently purchased an Explorer upon recommendation of a friend and can't say enough positive things about the service at Hagerstown Ford. Will defin I recently purchased an Explorer upon recommendation of a friend and can't say enough positive things about the service at Hagerstown Ford. Will definitely send friends and family looking for a great salesperson and helpful dealership to Kelly. More