Hagerstown Ford

On Saturday March 5, 2011 I visited Hagerstown Ford in Hagerstown Maryland to purchase a vehicle that was advertised on their website. The car advertised was a new 2011 Ford Mustang convertible. Unfortuna Hagerstown Maryland to purchase a vehicle that was advertised on their website. The car advertised was a new 2011 Ford Mustang convertible. Unfortunately, it didn't go so well. It turns out the car wasn't new. It was a dealer demo car. When we got to the dealership and got it out of the showroom for a test drive, there were several scratches in the paint and one of the wheels was pretty banged up. But all that was ok, because I figured since it was a demo I could get a really good deal. The salesperson (Toby) we were working with apologized for the condition of the vehicle and said he was embarrassed it was advertised as new and in that condition. Then it all went downhill, following the test drive and after sitting at the sales persons desk waiting for him for about 20 minutes so we could work out a deal, an older lady came out claiming to be the sales manager told us the car had been in an accident. All this after the car was advertised as brand new on their website. The dealership misrepresented the vehicle on their website. Needless to say I wasn't very happy. Especially considering my father was in the dealership Friday and spoke w/ a sales person (Justin Mooney) about the car and no one bothered to tell him the car had been in an accident and no one bothered to tell me until after I wasted my whole afternoon getting up there, taking the test drive and all that. I'd love to know how they can think a car that has been in an accident and has 4100 miles on it is "new". Had I known this information prior to visiting the dealership I wouldn't have even bothered. They then proceeded to try and sell me the car which was in a wreck and had 4100 miles on it as brand new. They advertised on the car they were selling it for $33,000. They did show me an invoice that was supposedly for the repairs to the car. Turns out they were claiming it had about $8500 worth of damage but who knows if that was really the truth. I asked if there was any frame damage to the car and they said no. Then I flipped to the back-page of the repair invoice and there was a charge for 5 hours of frame labor. So the sales manager at a Ford dealership lied straight to my face. The worst part of all it is at no point did anyone at the dealership offer to order or find me another one just like what they had at the dealership. I would have been perfectly happy to order one or have them find me one just like the one I test drove that hadn't been in a wreck. And then when I tried to express my disappointment in the dealership, the process and the fact that I wouldn't be getting my new car, the sales manager wouldn't even let me speak, she kept cutting me off and then another gentleman came out from the back and told my girlfriend and I if I didn't want the car I had to leave. I assume this is because the sales people in the dealership didn't want other customers to know they were trying to sell me a wrecked car. I even asked him for more details about the repairs done to the vehicle and all he said was he didn't know. It was quite embarrassing being asked to leave and escorted towards the door like that. So we left and on the way to our car, I saw another couple looking at the Mustang that had been wrecked. I walked over and told them not to waste their time, it had been in a wreck and the dealership was trying to sell it as new. The man who told us since we didn't want the car we had to leave then came running out the showroom door and followed me to our car and said I shouldn't be telling people the car had been hit or something to that effect. I guess customer service, satisfaction and the first amendment aren't important to the folks at Hagerstown Ford. I would expect better from an authorized Ford dealership. The actions of Hagerstown Ford yesterday really call into question the integrity and customer relations of the entire company. More

I will never go back! The Salesman was sooo pushy and rude. They would say anything to lure you in but in fact they were full of BS. The salesman told me that ford was only maker of bluetooth technology rude. They would say anything to lure you in but in fact they were full of BS. The salesman told me that ford was only maker of bluetooth technology in vehicles. What?! My 06 Jeep has built-in bluetooth!oh no, I was wrong according to him. If they had the perfect vehicle I still would never ever go back. More

Personnel are friendly and before and while you are there, you are given the utmost attention. After they have your business and your money, that is a different story. I have sent three emails and have there, you are given the utmost attention. After they have your business and your money, that is a different story. I have sent three emails and have gotten no responses. More

PLEASE READ!! There have been far too many problems to PLEASE READ!!<br><br>There have been far too many problems to list, so I'll give just a few.<br><br>I purchased new 03 F-250 in Sep/Oct 03. The vehic PLEASE READ!!<br><br>There have been far too many problems to list, so I'll give just a few.<br><br>I purchased new 03 F-250 in Sep/Oct 03. The vehicle had a small dent in the left front fender well. I was assured that this could be repaired without having to paint the vehicle. This was not the case. While my vehicle was there, for the repair, it received a sizable gouge<br>in the paint. When I came to pick up the vehicle, I pointed out the new damage. I was told it would be taken care of and that they would detail the vehicle, since it didn't get a good detail the first time. When I came back a few days later, they had repaird the ding, but where the original dent had been, there was now small bubbles in the paint. There were also, very obvious swirl marks where they had burned the finish with an orbital buffer. The Service Manager said I was making too big a deal out of such a small blemish but would take care of it. I also had discovered that the passenger mirror had a tendancy to come apart at the mold seam. They said they would address this. I had to go out of town and did not want to leave my vehicle there, so I said I would come back in several weeks to a month. When I came back, I was told that the mirror could not be fixed under warranty because there was a SLIGHT rub mark on it, from<br>where I lightly brushed it at a very low speed. The Manager said he could tell there was absolutely no damage and even remembered me<br>bringing it up last time I was there, but said I was out of luck. I was referred to the Paint and Body shop where I was told that it would be at least 3 MONTHs before they could get my vehicle in to repair the damage THEY had caused. I left my name on the promise that they would call me when they could get me in. They never called. It has been nearly a year since I purchased my vehicle.<br><br>These are just a some of the many, many problems I encountered with<br>this dealership. I have spoken with the Service Director and get anything from genuine concern to complete apathy but nothing gets resolved. I am considering legal alternatives. Submitted 16 Aug 04 More