Hagerstown Ford

Excellent Customer Service Mike Reid sold me my 1st Mustang in 2004. I had such a great experience then that I came back to purchase my 2nd Mustang. I sent in a request threw th Mike Reid sold me my 1st Mustang in 2004. I had such a great experience then that I came back to purchase my 2nd Mustang. I sent in a request threw the website and someone called me. I told her that Mike sold me my 2004 and I was looking to by a new one. She got the message to Mike. Mike called me and I told him what I was looking for. I already knew that the one I was looking for was not on the lot. Mike took all my information down and told me he would locate me one. Mike has a Can Do attitude and I love that about him. He never tells anyone I can't. He goes above and beyond to provide the very best customer service. Mike made this sale with me another great experience. I love his personality and how he made me feel like a part of the Ford family. I am honored to do business with Ford and Mike Reid and I WILL come back over and over again. More

Great Experience Found this dealership to be very friendly and each and everyone worked hard to help get me the deal that I could afford with a large payoff on the old Found this dealership to be very friendly and each and everyone worked hard to help get me the deal that I could afford with a large payoff on the old trade in. They have been very helpful after the sale in working out some situations with finance and I would highly recommend this dealership and my salesman, Tex Miller. More

Very Impressive, Exceeded Expectations We were first directed to Mike Reid by a salesman from a Mercedes dealer. Finding out he was the fleet manager, and considering we were wanting to spe We were first directed to Mike Reid by a salesman from a Mercedes dealer. Finding out he was the fleet manager, and considering we were wanting to special order a new vehicle, and not a common one either, we were initially skeptical if he was the right person for the job. After working with him all of our doubts were washed away. He made sure to honor all of our requests and his promises, and he was very pleasant to work with in building the new vehicle and working with the finances, including coming to a very fair middle ground for a trade in value. He walked us through the controls and systems, this being our first Ford, on similar vehicles before ours came in, and on ours painstakingly when it did. It arrived right when he predicted it would and made sure every detail was taken care of and it was completely prepared and ready to be driven away. On top of having an SVT vehicle that impressed us enough to turn us on to the brand, the buying experience was so impressive that it was one of, if not the best, from any brand, including many luxury brands. More

Ford Edge! This was our second time working with Mike and he makes this experience easy and as painless as possible. A really good guy. We are now proud owners o This was our second time working with Mike and he makes this experience easy and as painless as possible. A really good guy. We are now proud owners of a 2014 Ford Edge! More

Amazing car buying experiance and wonderful customer service I first tried to purchase a vehicle by Hagerstown Honda and Kia, which they screwed me over. I then went to Hagerstown Ford, there was never any doubt I first tried to purchase a vehicle by Hagerstown Honda and Kia, which they screwed me over. I then went to Hagerstown Ford, there was never any doubt in their minds that they could not help get me into a vehicle. I met with Chris Mongold, and he made the whole experience simple and memorable. Chris is very attentive to the needs of his customers, and he keeps in contact to ensure that the vehicle is still running well. He is very knowledgeable about the vehicles for sale, and Chris takes the time to explain everything needed to know about them. From walking in to driving out, they made everything easy and about my wants and needs. I know for sure that the only place I will go for my next vehicle is to see Chris Mongold at Hagerstown Ford. Thank you Chris for everything you did, and still continue to do. I highly recommend that everyone goes to Hagerstown Ford when in need of a vehicle, and make sure you ask for Chris. More

Loving my new Ford Escape Titanium Walked in for a test drive and drove out in a new Ford Escape. I had done my homework and test drove a few other vehicles but the folks at Hagerstown Walked in for a test drive and drove out in a new Ford Escape. I had done my homework and test drove a few other vehicles but the folks at Hagerstown Ford made me an offer I couldn't refuse. Everyone was so friendly, nice and knowledgeable. Couldn't have better customer service. I live in Baltimore, but bought my car in Hagerstown and will do so again next time I'm in the market for a new car. I was very nervous about purchasing a new car, but everyone put me at ease and made it an enjoyable experience. Couldn't have asked for a better experience and I highly recommend Hagerstown Ford. Marcia Jefferies who assisted me with the pre-qualified process was a gem-couldn't have asked for a nice person, Tex the salesman was fantastic and Chris the finance director was super friendly and made the paperwork a snap. THANK YOU ALL! Suzette More

Best new car sales experience ever!!! Sales consultant Doug was amazing, greeted me like I was an old friend showed me the car I was interested in. No high pressure BS. Showed me all of th Sales consultant Doug was amazing, greeted me like I was an old friend showed me the car I was interested in. No high pressure BS. Showed me all of the tech features of the 2014 v6 mustang that I bought. I'm not very tech savvy but he broke it down to terms I could understand. This guy knows his business, I am a car guy thru and thru I believe every car on planet earth no matter how humble has its virtues. This guy knew all about cars and I have been an avid reader of car and driver, road and track and automobile magazine for 25 years you re not gonna fool me. Everyone at the dealership was so nice, especially the tall African american finance guy who talked sports with me and recommended a great restaurant with spectacular food that me and my spouse just loved. Doug was amazing even though it was raining he showed me all the cars features and synced me phone to the cars Bluetooth computer. They have a new showroom that they have just moved into so all the facilities are clean and neat, Since 2003 I was a Toyota guy, this dealership makes me happy to go back to Ford cars. More

The Best Ford Sales Consultant Ever! Our 2013 C-max is the 4th vehicle we purchased from Hagerstown Ford and the 3rd from Mike Reid, the best xxxx guy I know. You will not find a more fri Our 2013 C-max is the 4th vehicle we purchased from Hagerstown Ford and the 3rd from Mike Reid, the best xxxx guy I know. You will not find a more friendly, honest, sincere, and caring person in the business. I recommend everyone pass by all the other dealerships on your way to Hagerstown to buy your next vehicle and continue to go back for service as well. We have been Hagerstown Ford customers for over 10 years. More

Liking my Fusion Had a great time. The entire group of staff I worked with on the vehicle purchase were very friendly, and knowledgable. I would refer people Had a great time. The entire group of staff I worked with on the vehicle purchase were very friendly, and knowledgable. I would refer people More

Sync issues Doug worked very hard to help us figure out why we could no longer access our music from our zunes in our new vehicles as we did in our previous vehic Doug worked very hard to help us figure out why we could no longer access our music from our zunes in our new vehicles as we did in our previous vehicles. After much digging and trying different things, the issue was the Zune. Problem solved! Thanks Doug! More