Hagerstown Ford

We have purchased several vehicles throughout the years and have dealt with many people. They were always pushy. I always felt like I didn't get what I really wanted. They'd rather push a different vehicle and have dealt with many people. They were always pushy. I always felt like I didn't get what I really wanted. They'd rather push a different vehicle on me. And push a lot of extra things we never really wanted. We spent the morning walking around the lot looking at the vehicles before they even opened. Went and had some coffee. Then came back. Reggie came out. And from the first "hello" , we felt like he was there to give us ONLY what WE wanted and needed. We told him the car we were interested in. He got the keys and we all went for a ride. He answered every question with intelligence. He knew every thing we needed to know about the car. He never once said "i don't know" or "I'll have to check". Comments we've heard many times throughout the years. He never once tried to push a different car on us. Or push a bunch of extras we were not interested in. Reggie was a pleasure. And we truly hope that he is still there in 3-4 years when we go looking for another vehicle. We will definitely recommend the dealership. We've been telling every one to go ask for Reggie! Mike Branson was also a pleasure to work with. He got us the best financing possible. Something we felt we never got from other dealerships. This place is GREAT!!! We will be back! More

Highly Recommend Jack Harris is a very friendly and honest sales person. He previously worked at Frank Kennedy Ford in Middletown, MD prior to its closure. I ordered a Jack Harris is a very friendly and honest sales person. He previously worked at Frank Kennedy Ford in Middletown, MD prior to its closure. I ordered a new F150 with some non-standard packages from the factory. Hagerstown Ford matched the Costco Auto Program quote. Jack was helpful, knowledgeable, and responsive. He even responded to my late evening texts about the order while I was on travel. When the truck came in he took care of everything as he said he would, he gave me his undivided attention at our scheduled pick up appointment, and he thoroughly explained the new Ford electronics to me. This is my 6th Ford truck and I expect it to be at least as good as the previous 5 :-) I doubt I will buy any other Ford vehicles from anywhere else. Thank you! More

2014 Fusion purchase I thought the team at Hagerstown Ford was great. The customer service was great. The finance department did a great job getting me into a vehicle. I thought the team at Hagerstown Ford was great. The customer service was great. The finance department did a great job getting me into a vehicle. The service department did a great job on the paint and fabric protection application. Very impressed. More

Without a Doubt - the best deal ever! We traveled approximately75 miles to go to Hagerstown Ford to look at a specific car that they had in inventory. We were greeted by Christin Ditch wh We traveled approximately75 miles to go to Hagerstown Ford to look at a specific car that they had in inventory. We were greeted by Christin Ditch when we arrived. We could tell that she was new to the business but she was very knowledgeable about the car at which we were looking. During the test drive Christin was explaining the features of the car and how they worked. My decision had been made that this was the car that I wanted and if the price was right I would leave with the car that night. After returning from the test drive we worked with Christin and Chris Mason in arriving at the final price. It was a low pressure environment, very easy going and some laughs along the way. Unfortunately I cannot remember the name of the gentleman that helped in the Finance department, probably due to the excitement I felt about the car. He was very professional, handled the details in a very organized manner and in short period of time. After all the paperwork was finished and I had the keys in hand Christin took the time to program my phone to work with the Bluetooth capabilities of the car. Once that was done she showed me how to use the system and make a call. This was without a doubt the most pleasurable car buying experience that I have ever had. Well worth the trip to Hagerstown Ford. This was the best deal I have ever received when purchasing a new car. I highly recommend Hagerstown Ford, Christine Ditch, Chris Mason and the Finance Department. Thank you. More

Chris was very easy to work with! This was my first time buying a vehicle from Hagerstown Ford and it probably want be my last. My Uncle saw the Ram truck I had been looking for on the This was my first time buying a vehicle from Hagerstown Ford and it probably want be my last. My Uncle saw the Ram truck I had been looking for on their website. So my Mom and I went over the next morning and met Chris. Him and I went on a test drive and he explain the truck to me and the all bells and whistles to it. When we got back we talked more about the truck and the price. He was never pushy or made me feel like I had to make up my mind right then and there. He was very patient with me and answered all my questions with ease. When I desided to buy my truck he then got Mike Branson to help me with Financing. Mr. Branson was also very patient with me and took the time to explain everthing to me. When I left the dealership I was very happy with all the services I received while I was there!!! I am really happy with my 2013 Ram 1500 truck!!! Everyone I talked to that day was very nice and easy going! So thanks to Chris,Mike and all the rest for making this a wonderful and fun time!!! I have and will continue to tell others what a great experience I had at this dealership. More

this is my 4th vehicle purchase from Hagerstown ford. they are great to work with and always get me the financing I need and payments I can afford. they are not pushy like most dealerships. I am and will they are great to work with and always get me the financing I need and payments I can afford. they are not pushy like most dealerships. I am and will always be a repeat customer. Chris Mongold is my salesman and is very knowledgeable and helpful. go see chris mongold and get the car you want with financing you can afford and friendly customer service. More

I searched the Hagerstown Ford website and saw the Honda that I wanted and quickly called. When I called and spoke with Chris he promptly assessed my credit situation and was able to assist me into the car that I wanted and quickly called. When I called and spoke with Chris he promptly assessed my credit situation and was able to assist me into the car with a great monthly payment. I expressed how much I hated going to the dealership and filling out paperwork, he had almost all necessary paper work ready and It was an in and out experience. I have continued to send people to Chris and continued to work with him in trading out of that vehicle and into a nicer one over time. Every time I call he is knowledgeable and kind. If you decide to buy a car and have a few credit hiccups call Chris. He is awesome. More

I went to Hagerstown Ford because I have purchased numerous vehicles from them. This last time I went to purchase a vehicle was during a very stressful situation. Chris was able to get my financing numerous vehicles from them. This last time I went to purchase a vehicle was during a very stressful situation. Chris was able to get my financing and help me find a nice used vehicle. I have had the vehicle a year this month. I will continue to use Hagerstown Ford and Chris when I purchase another car. Thanks for all the help during a very difficult time. More

serice Chris was curteous, respectful, and knowledegable. He worked very hard to make things work. I would recommend him to anyone. I will by my next car Chris was curteous, respectful, and knowledegable. He worked very hard to make things work. I would recommend him to anyone. I will by my next car from him. Thanks! More

I told them what I wanted (model, color, price range, etc); they showed me; printed off the schedule showing me the monthly payment; I selected the one I wanted and they completed the paperwork and I dro etc); they showed me; printed off the schedule showing me the monthly payment; I selected the one I wanted and they completed the paperwork and I drove home in a new car. Great customer service. More