Hagerstown Ford

I came to Hagerstown Ford with no expectations of finding the right vehicle for my wife. Our minivan's transmission had just gone out three days prior, and, at the time, we were just looking around to see wh the right vehicle for my wife. Our minivan's transmission had just gone out three days prior, and, at the time, we were just looking around to see what was in our area for sale. My wife and I, along with our oldest son and daughter, were just going to drive around the lot to see if anything caught our eye. We were approached by Cheyenne Love. She wanted to see if we needed anything. I explained we were looking for a vehicle that my wife would like, that would seat 5-7 people, and that I could afford. Cheyenne suggested the Ford Explorer as a possible vehicle, so we followed her to take a closer look. My wife had already mentioned that she was interested in the Honda Pilot, and our next stop would have been the Honda dealership across town. It turned out, while looking at the Explorer's, we spotted our future vehicle, a 2010 Honda Pilot. Cheyenne was great. She helped us check it out, let us take it for a test drive, and was fantastic when it came to working through the paperwork involved for us to buy this vehicle. Cheyenne, in my opinion, couldn't have been more helpful. She is a fantastic salesperson. After working out the deal with Cheyenne, next came the Finance Department. Cheyenne introduced my family and I to Michael Branson, who was also great. Our credit history and scores have made any kind of deal like this challenging in the past. He was very understanding of our situation, worked very hard to secure the financing we needed, and got us into our new used car that very same evening. Overall, my experience with this dealership has been outstanding. Everyone is so friendly and energetic when it comes to servicing their customer. This dealership will continue to be my first stop for vehicles and service. Good customer service is hard to find anymore. The folks at Hagerstown Ford, Cheyenne Love and Michael Branson for sure, have mastered it. More

Brian He was great! He followed me around in the rain and was so pleasant. I Will definitely be back to see him soon when new inventory comes in! He was great! He followed me around in the rain and was so pleasant. I Will definitely be back to see him soon when new inventory comes in! More

Everyone on staff was courteous. They worked as a team. They very aware of our valuable time. The sale/trade was processed in a timely manner. Would definitely work with Charlie again! They very aware of our valuable time. The sale/trade was processed in a timely manner. Would definitely work with Charlie again! More

Doug Taylor We worked with Doug Taylor when purchasing our 2011 Honda Pilot and we could not of had a better salesman! Very helpful and made our experience as rel We worked with Doug Taylor when purchasing our 2011 Honda Pilot and we could not of had a better salesman! Very helpful and made our experience as relaxing as possible. He provided service with a smile and went above and beyond for us. His positive attitude throughout our car buying experience really assured us of that Hagerstown Ford was the best place to purchase our vehicle. Jenny & Branden Vanorsdale More

We are very happy with the vehicle we bought from here! Our salesman, Jack Harris was friendly and very helpful with anything we needed to know! Our salesman, Jack Harris was friendly and very helpful with anything we needed to know! More

Love my new Ford and Jack Harris made buying my Taurus a easy experience!!! I would recommend him as a salesman to all my friends. Thanks Jack easy experience!!! I would recommend him as a salesman to all my friends. Thanks Jack More

2014 SVT RAPTOR - JACK HARRIS Went into the dealership having shopped on a Sunday and communicated with Jack who very creatively left his card on a magnet on the side of the truck. Went into the dealership having shopped on a Sunday and communicated with Jack who very creatively left his card on a magnet on the side of the truck. The majority of the details had been worked out by e-mail which made the trip to the dealership pretty painless. We worked out a few bugs pretty quickly and I ended up with a great truck. Jack was fantastic to deal with, as was Mike in the Finance office once the deal was done. I've passed out their business cards to several of my friends and will look to them with my next Ford purchase. More

Hagerstown Ford It was a experience working with kelly on purchasing my new car. I would recommend this dealership to anyone looking to purchase a new or used vehicle It was a experience working with kelly on purchasing my new car. I would recommend this dealership to anyone looking to purchase a new or used vehicle. More

customer review Kelly was a very good dealer. she helped with a lot of thing, with buying my first car. With my first new car she deff, made it an awesome experience. Kelly was a very good dealer. she helped with a lot of thing, with buying my first car. With my first new car she deff, made it an awesome experience. i will deff recommend her & this Hagerstown Ford Dealership. More

I purchased a 2014 Shelby GT500 from Hagerstown Ford and worked with Tex Miller. Tex was very personable and I enjoyed purchasing the vehicle from him. I will go back to Hagerstown Ford. I have owned Fords worked with Tex Miller. Tex was very personable and I enjoyed purchasing the vehicle from him. I will go back to Hagerstown Ford. I have owned Fords for the last 30 years and this was the best buying experience that I have had. Overall, simply the BEST!! Thanks for such an awesome car. Jim More