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Hagerstown Ford
Hagerstown, MD
869 Reviews
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869 Reviews of Hagerstown Ford
September 06, 2013
My boyfriend and I have tried to possibly purchase a vehicle on 2 seperate occasions. I wish we didnt decide to try again the second time. First visit completely ignored, no one came out of the trailer vehicle on 2 seperate occasions. I wish we didnt decide to try again the second time. First visit completely ignored, no one came out of the trailer so we left. Second time I believe we saw at least 3 guys in the trailer but they were busy helping 1 family. And 3 others that were standing around. One salesman said no more than excuse me not have you been helped, do you need help. Oh I'm sorry I came to buy a car not wander around the lot, and now observe 4 people helping 1 family. Ridiculous I would never come back here or recommend to my worst enemy. If they weren't going to sell anymore cars after 8:00 and I mean 8 not 9 when they close. Then a professional salesman that wants business would say I'm sorry we've made out last sale for the night come back tomorrow we open at.... More
by Whybother22
Employees Worked With
Jody Layman, Marcia Jeffries, Jack Harris, Smittie Smith, Tex Miller, Dave Socks, Rick Kelly, Eric Carper
Helpful August 22, 2013
Sold us a Ford F250. The night papers were signed the vehicle had not been inspected & there was not a sticker in the window.They inspected after the fact. This is a lifted truck with oversize tires and vehicle had not been inspected & there was not a sticker in the window.They inspected after the fact. This is a lifted truck with oversize tires and it sat that way on the lot for sale. When papers were signed they had switched the oversized tires out to send it home & then had us bring their tires back that night after switching them back. Offered us a warranty then did not honor due to the vehicle being lifted(which need I say the vehicle was lifted when we purchased) Turns out the vehicle had major problems that was noticed on day 3 of owning the vehicle. When we went back to discuss this several things occurred and yes there response will be that they offered to buy it back so I am looking forward to hearing that ONE MORE TIME. Long story short is that we wanted the vehicle we just wanted it fixed. They would not do that. We were advised that there is no warranty even though we were offered one. At the time we declined the buy back used car manager became Irate, Unruly, Rude, Shaky and uncontrollable. He even brought another little guy to stand by his side to witness this behavior & told us to leave the premise & he kept our keys and our truck even though we did not accept the buy back. We had to call the state police to find out that he had no right to do that. We had purchase papers. After getting the papers, the did give us a small check for engine repairs with writing on the back basically saying we are accepting this check & they are done with us. What were we to do because now they were not talking. We had a truck that now they are saying no buy back here is your small check that I think was $2,000 & the repair was $5,000 to have done & we were stuck because we did not do what they wanted. Rick Kelley is the President of the dealership & he could have cared less if we were properly taken care of or not. He did not care that his used car sales manager told his customers to stop xxxxxxxx! He did not return phone calls for 2 days and when your are this stressed over a major purchase you would like to get it taken care of! Birds of a Feather!! Now 6 months fast forward..We go to MVA and have the truck gifted to our son & they advise us that the truck has odometer rollback & unibody damage! That explains why we cant keep it in alignment & we cannot keep tires from wearing unevenly. The carfax they showed us did not show that. This vehicle went through auction & this information was disclosed at auction. Was their carfax report legal?? I don't know. We pulled from the same sight that the MVA pulls from which is AutoCheck. Maybe Hagerstown Ford should stop selling bad vehicles & we would not see so many bad reviews. There comebacks are all the same. It is the consumers fault. We as consumers know all about the vehicles & should not ask questions. Well I am aware that I could have sold the truck back but the facts are that they sold a vehicle that should not have come off of their lot, backed away so they didn't have to deal with, took their money & ran. Used car manager wont let you get a word in & Rick Kelley just does not care. I would not send anyone I know to Hagerstown Ford. They are dishonest, bullies & only care about money. Could care less what their response is I just want others to know that you should double check the car report on your own. Make sure you have the sticker in the window showing as is, warranty etc. We did not have this. Look at inspection papers. We did not have this. Make sure your sales team is respectable, courteous & mature. We did not have this. We also were not able to get a word in to Davis in order to come to a solution. We were in nice terms bullied at Hagerstown Ford. More
by FRUSTRATEDBEYOND
Employees Worked With
Dean Davis, Rick Kelley
June 21, 2013
Well I bought a 2013 ford fusion Wednesday June 19 2013 I asked if everything was good with the finance I was told they felt everything was good . I know now that it wasn't I know they low ball figures t I asked if everything was good with the finance I was told they felt everything was good . I know now that it wasn't I know they low ball figures to everyone to get the sale out the door well 2 days later June 21 2013 I get a call from fiance that they couldn't get it to go at the rates they quoted. Now my payment was going go from 486.00 now to 640.00 really are they crazy some people would say that's ok just because they want it so bad but not me they got it back and I came home with my 2012 ford focus that I bought there last year but I can say that I will never go to them again for a car you just don't do that to people and sleep at night so I will not be going there ever again BUT if you feel the need to go there you should talk to Robert Cline a super nice guy and salesperson to deal with More
by barbsmith5
Employees Worked With
Mike ( finance guy)
February 22, 2013
HAGERSTOWN HAS DONE ALL MY SRVICE WORK ON MY E250 WHEN IT CAME TIME TO TRADE IT IN I DIDN'T THINK THAT HAGERSTOWN FORD WOULD HELP ME I WAS WRONG THE PEOPLE AT THE DEALER ship nice's and helpful I have ever CAME TIME TO TRADE IT IN I DIDN'T THINK THAT HAGERSTOWN FORD WOULD HELP ME I WAS WRONG THE PEOPLE AT THE DEALER ship nice's and helpful I have ever meet so all I can say is thank you for making day. Rick Rodriguez More
by rihrod
February 14, 2013
I was recently sold a car that I was told was AWD.......well it's not..found out after a terrible driving experience in the snow. Tried to return car, which I had only had 3 days......told I cou AWD.......well it's not..found out after a terrible driving experience in the snow. Tried to return car, which I had only had 3 days......told I could return if I paid all expenses incurred to do so, several thousand dollars. Basically was called a liar..they said they would never make that mistake..........well guess what...they did! Never received an apology, nor did they show any remorse for giving me false information...having no choice, I picked up my car....again no apology, no nothing except coupons for 3 free oil changes....what a slap in the face. They are rude and pushy. I specifically asked if it was AWD because the window sticker did not specify AWD or FWD. All they are interested in is money...no customer satisfaction..no customer service and definetly not wanting a returning customer. My health has suffered due to this situation which is far from over, as I intend on filing a complaint with Ford and The Better Business Bureau. Don'y waste your time or money with this dealership! They are awful!!!!!!!!!!!!!!! More
by baker1956
Employees Worked With
Chuck Wade
February 01, 2013
I have used the service department several times at Hagerstown Ford in the past year. We had our Ford diesel in the service department to have an intermittent electrical issue diagnosed. We were infor Hagerstown Ford in the past year. We had our Ford diesel in the service department to have an intermittent electrical issue diagnosed. We were informed that the computer would need to be replaced at a cost of more than $1,000.00. The reason for replacing the computer did not seem correct. According to the service department their “best” diesel mechanic diagnosed our problem. We took the truck to Cumberland Valley Diesel (CVD) located in State Line, PA. Upon describing the issue to CVD they informed us that they had an idea what the issue could be. They diagnosed the AND fixed the problem. It was a simple poor ground wire. According to CVD this is a common issue and the FIRST thing they check as it is so simple and CHEAP to fix. Cost to fix our truck by CVD $75.00. We recently had our Escape in for an oil change service special. This appointment was scheduled and we dropped off the Escape the night before. Upon arriving he next afternoon to pick-up our Escape the scheduled service was not completed. When they finally completed the service they safety inspection missed a headlight bulb that was burned out. They did provide the oil change for free due to their mistake. Our Escape was just in Hagerstown Fords Service Center for a failed electronic power steering failure. The power steering completely locked and could not be moved. We had the vehicle towed to Hagerstown Ford and since this was a complete failure of the steering we assumed that Ford would want to address this issue. Ford Customer Care…cared less about the failure. Hagerstown Ford stated that if Ford wouldn’t provide assistance there was nothing they could do to help in this unusual situation. Upon doing a quick internet search it appears that the electronic power assist has a failure rate. Although, most do not completely fail they just stop providing assist and the wheel can still be turned. In our circumstance the wheel could not be moved at all. So this was a complete failure of the steerin system. In addition, I was able to find a Ford dealer that sells parts to the public at cost plus 10%. The electronic power steering column has a MSRP of $850.00. We were able to purchase the same OEM part for under $600.00. I discussed this situation with Tim Rowe, Hagerstown Fords Service Manager. I explained that I found that in fact this issue with our Escape was not unheard of (source NTSB web site). In addition, I could obtain the part for far less than $850.00 his department quoted. I also explained that I understood our vehicle was out of warranty however, this was an unusual situation as the steering completely failed. In addition it was not difficult to deduce that based on the information I found regarding a known failure rate of the part, the fact that Ford as nearly 200 of this “cheap” parts sitting on the shelf in the warehouse it wasn’t difficult to surmise that Ford has an issue. Although, the extent of this issue is likely still being evaluated and studied to determine the scope/cause of the problem. After some discussion Tim offered the part to us at cost plus 20%. His department’s labor rate is $100.00 per hour and according to Tim it would take 4.5 hours to replace the part ($450). I believe this offer was more out of frustration that I found the part such a great price as he couldn’t believe that I could purchase the part the price I quoted. I had sincerely hoped that either Ford or Hagerstown Ford would have offered to provide some assistance in this situation; if for no other reason than to show good faith to a long time Ford Customer. It certainly would have been in Hagerstown Fords best interest to offer some assistance to try to keep us a customer. After all, we live less than 1 mile from the dealership. I gave both Ford and Hagerstown Ford many opportunities to make the best out of this situation; however in the end neither was willing to make the best of a bad situation. I explicitly explained to both of them I did not expect the work for free but some good will would have gone a long way in this circumstance, considering the steering completely failed. The upside to all this is that I was able to find a very good shop, Battleview Service located in Boonsboro, MD that completed the work at a significantly reduced price compared to Hagerstown Ford. Battleview was able to install the part AND program it without any problem. They were very courteous and professional. I should also mention that we tried to purchase 2 new Escapes from Hagerstown Ford. The first time they tried to pull a switch on us we specifically as for pricing on a 4x4 and they quoted us pricing on a 2x4. I questioned the pricing several times and was told that the pricing was correct and it was a GREAT deal. We were prepared to sign when I noticed the exact model was a 2x4 suddenly the price for a 4x4 was inserted not such a good deal. The 2nd time they were not able to match the price of dealership 45 minutes away and they kept giving me the run around. I also looked at used vehiacal that had supposedly passed an inspection and was “ready to go”. I found several issues including, burned out headlight, ripped wiper blade, burned out turn signal bulb and a burned out license plate bulb. I cannot recommend Hagerstown Ford sales or service based on my personal experiences outlined above. I can confidently recommend Cumberland Valley Diesel (CVD) for your PowerStroke and Battleview Service for other work. As a long time Ford owner (more than 1 million miles behind the wheel of a Ford and a Ford owner since age 16 -38 year Ford owner) I am uncertain that the next vehicle will be a Ford based on my recent experience with Ford Customer Care. If Ford decides to contact me and make this situation better, which is extremely doubtful based on my phone conversations with them, I will update this review. More
by joe.mays.1048
Employees Worked With
Tim Rowe
September 27, 2012
it was a pleasant experience at the dealership buying a used car.frank mullins and jennifer biddle went the extra mile to meet my expectations.i would highly reccomend this dealership to all who are lookin used car.frank mullins and jennifer biddle went the extra mile to meet my expectations.i would highly reccomend this dealership to all who are looking to buy a new or used car.this dealership will definately make your car buying easy and friendly.yours truly....charles weadon More
by charles13
Employees Worked With
a few
July 19, 2012
I have been a loyal Ford customer for the last six years to Hagerstown Ford. I have purchased three personal vehicles and three 12 passenger vans for my company. When one of our company vans experience en to Hagerstown Ford. I have purchased three personal vehicles and three 12 passenger vans for my company. When one of our company vans experience engine problems, I was told the only solution was a new or used motor with the new motor costing $7,000.00. I questioned my service agent if there was another way the engine could be repaired and was told that a new or used was the only solution. I stated that I would have the van taken to another service mechanic and if the engine could be fixed then I would not be back to Hagerstown Ford, to this the Service Agent replied "sorry to hear that". The Service Agent knew that our company vans provides transportation for special needs adults. How sad that Hagerstown Ford shows such little respect and concern for our special needs population. By the way, the van that they wanted me to spend $7000.00 for a new motor was fixed by Harding Service Station for less than $600.00. I do not recommend ANYONE to purchase or have repairs done by Hagerstown Ford. ******Update****** We were contacted by Tim about our concern and he went above and to take care of our issue. We will continue to use Hagerstown Ford for our business and personal needs. Thank you very much! More
by cloughfeather
Employees Worked With
n/a
May 30, 2012
I was looking into buying a 2012 Ford Edge. I called around to most of the Ford dealers in my area, including Hagerstown Ford. I had the pleasure of speaking to Chuck Wade, who constantly kept in touch around to most of the Ford dealers in my area, including Hagerstown Ford. I had the pleasure of speaking to Chuck Wade, who constantly kept in touch and answered all my questions politely. When I went there the next week, I met with Chuck, who was there and who had cleared out an appointment just for me, he was prompt and responsive with fair answers. Chuck and Mike gave me a decent price for a black Ford Edge that I was in love with. They were funny and nice and made me feel comfortable throughout the whole process. I left happy. Then, the next week or so, my Edge's check engine light came on. I was on my way to work and I was extremely upset. I called Mike and he was quick to respond to my call. He even sent out 2 of his employees to meet me at work and pick up my Edge to bring it to their dealership to get it checked out. When it turned out that it couldn't be fixed that day, and being that it was a Saturday on a holiday weekend, he sent one of his staff, Daniel, out to bring a brand new limited Ford Edge for me to drive until mine was fixed. Daniel got there before I left that night and was extremely nice and informative. The staff here is amazing! I definately recommend Hagerstown Ford to anyone!! More
by bekshanholtz
Employees Worked With
Mike Reid, Chuck Wade
May 17, 2012
Hello: I am Rick Michael & I had an unfortunate dealing with the service dept., as the manager & assist. manager were not around. The work never was done & when I returned to the Dealership, I had dealing with the service dept., as the manager & assist. manager were not around. The work never was done & when I returned to the Dealership, I had a talk with Mr. Tim Rowe, the manager, & he made me a GREAT! offer to get my Mustang GT worked on. He & Dennis Samuel had someone from the dealer come to my house in the morning to pick up my car & take it to the dealer (at least 25 minute 1- way drive. They did the work & Dennis called me up to inform me that the work went perfect & that someone would be driving my car back to my house. I was quite surprised to see that the manager, Tim Rowe, drove the car himself & couldn't have been nicer to me. T feel that what they did gave me tremendous confidence in this dealerships ability to do professional work & I was very! satisfied with both gentlemen's attitudes toward me, which was superb. I would never write something like this if it wasn't soo impressive to me. Lauds to Hagerstown Ford's Service Center & Ford should be proud to have a dealership that wants to please it's clients. Thank you very! much, Rick Michael More
by rick michael
Employees Worked With
Tim Rowe (MGR) Dennis Samuel (assist.Mgr.), Tim Rowe
