Haggerty Buick GMC

Good Experience Joe was great to work with. We had stopped in with the intention of looking - and left with a new Terrain. He was knowledgeable about the vehicles fea Joe was great to work with. We had stopped in with the intention of looking - and left with a new Terrain. He was knowledgeable about the vehicles features, and was patient/flexible while we went back and forth between models. As we weren't quite anticipating purchasing that day, we were in a bit of a time crunch, and Joe along with Tony and finance were willing to hurry some to fit our needs. They even were able to provide a box and offered to help us move stuff from one car to the next as we weren't expecting to trade in our old car that day! Joe helped assist in setting up the OnStar and even advised how to get the most out of the free trial. Shortly after departing in our new vehicle, a light already came on - and due to a previous poor experience with a completely different dealership, I feared the worst. A quick phone call the next morning, they assured us it would be taken care of on our schedule and fit us in immediately upon arrival the same day. Thankfully it was just a software update that was needed (who knew?) and we were on our way. Hopeful that all future service needs will be as painless. More

Dishonest sales staff After paying in full for a vehicle, a 2016 Chrysler had a broken rear entertainment system, a faulty visor, and no power to he center council. The van After paying in full for a vehicle, a 2016 Chrysler had a broken rear entertainment system, a faulty visor, and no power to he center council. The van had to be repaired by another dealer in he first week! To make things even worse, the Dealership said they would be sending the spare key by mail within a few weeks. It is now three months later and I have contacted the used car manager more times than I can count. At first the salesman was suddenly unavailable. Then I was informed he had been let go. The sales manager, Brian, said that it was my word against his concerning if the key would be provided. After I told him I was upset they did not stand behind their sales staff he told me to buy the key and he would pay me back. I got a quote of about 300 dollars from another dealership and he said it was too much. Then he said he would order it. Each time I call for progress on this issue He tells me he is " working on it" and changes his story. The do not offer the key and fob with programming at Haggerity.They are disrespectful and will not get my business or the business of anyone I know. More

Midweek Acadia oil change Called in the morning for an oil change appt for same day (Wednesday). Weekends can be busy, I hear. One was available for time I wanted. Bill in serv Called in the morning for an oil change appt for same day (Wednesday). Weekends can be busy, I hear. One was available for time I wanted. Bill in service had me out in about 35 mins. Service tech was Riley. More

great experience My husband and I had a great experience purchasing our Buick Encore at Mike Haggerty. We had the best salesman Brad. I would recommend anyone lookin My husband and I had a great experience purchasing our Buick Encore at Mike Haggerty. We had the best salesman Brad. I would recommend anyone looking for a vehicle to stop by Mike Haggerty. They had the nicest and most friendliest customer service. More

New Acadia FOB programmed Bought a replacement key and FOB (with alarm/remote start) from parts. Bill in service programmed the new FOB in no time. Was in and out in about a ha Bought a replacement key and FOB (with alarm/remote start) from parts. Bill in service programmed the new FOB in no time. Was in and out in about a half hour with no problems. Small issue for me, but glad I was taken cared of pretty quick. New FOB works great; it does everything it is suppose to. More

Top Shelf Dealership ! My experience was awesome , I got the right car at the right price ! Brian Donchez , Tony Zaremba , Chris Nimtz , Tim Butterly were awesome and a plea My experience was awesome , I got the right car at the right price ! Brian Donchez , Tony Zaremba , Chris Nimtz , Tim Butterly were awesome and a pleasure to deal with , I highly reccomend this dealership , no pressure , very informative ! I tip my hat to Bill Haggerty for the values that he imparts on his staff . I would not buy a car anywhere else ! More

Superior Buying Experience After searching for vehicles online, I came across a very reasonablypriced pre-owned vehicle at Haggerty. From the moment I entered Haggerty Buick/GMC After searching for vehicles online, I came across a very reasonablypriced pre-owned vehicle at Haggerty. From the moment I entered Haggerty Buick/GMC's lot, I was pleasantly surprised with their patient, no hassle approach to the process. I was greeted by a knowledgeable, enthusiastic salesman, given a fair amount for my trade-in by the dealership's managers, and treated with respect in the finance office. After seeing Haggerty's cars throughout Elmhurst, IL, I am now fully aware of why they receive such a large portion of the town's business. They definitely have customers for life in my household! More

Spectacular customer service Everything about my experience at Haggerty uick-GMC in Villa Park, IL was spectacular. I found the car I wanted online. The pictures were extremely de Everything about my experience at Haggerty uick-GMC in Villa Park, IL was spectacular. I found the car I wanted online. The pictures were extremely detailed; it's obvious that Haggerty uses a high-end photography company for their photos. When I called to inquire about the car I was pleasantly greeted by one of the salesmen, who described the vehicle in thorough detail. I went in the same day to view the car, which was appeared exactly as previously described. The car was freshly detailed, which made a world of difference; I've visited other dealerships whose cars were filthy. I test drove the car with my salesman and decided that I wanted to purchase it. The internet price for the vehicle was very competitive, making the negotiation process very simple. I then worked with the finance manager, Chris, who checked multiple lenders to find me the lowest interest rate. I was also interested in purchasing an extended warranty, which Chris was able to help me with. I live close to the dealership and will definitely be taking my new car back for all of its servicing. Overall, I was extremely satisfied with my experience at Haggerty Buick-GMC. More

First New Car Purchase I just made my first new car purchase ever. The dealership made it very easy, straightforward, and were very honest. I was given a more than fair ma I just made my first new car purchase ever. The dealership made it very easy, straightforward, and were very honest. I was given a more than fair market value for the vehicle I traded in, and all the numbers on the vehicle that I leased were explained all the way through till signing. The vehicle was cleaned and prepped and extremely shiny when I picked it up, and had a bonus FULL gas tank. Thanks to the entire staff at Haggerty Buick GMC in Villa Park, I will be back for all my cars, and will refer all my friends and relatives there. GREAT JOB! More

Horrible service experience Below is an email that I sent to the service manager at Haggerty two weeks ago today. I have yet to receive any sort of response. Dear Steve/Tony- Below is an email that I sent to the service manager at Haggerty two weeks ago today. I have yet to receive any sort of response. Dear Steve/Tony- I wish that I could say that your service team successfully completed their job. When I bought my first job back in 2003, my father insisted that I buy a car from Haggerty Pontiac because of the service center. The hours were fantastic and he felt that the service team went above and beyond what they needed to do for him. My original car was totaled in June 2005. Joe in the body shop was great and took care of me. I was a happy customer when I left with my new 2005 Vibe. I fortunately had only a handful of dealings with your service department in regards to recalls through the years. That was until March of last year. The day before I was going back to work after my maternity leave, my brakes decided that it was time to be replaced. It was a Sunday and I dropped my car off and left my keys. Your service team called the next day to let me know that the car was received. I had been having trouble with my air conditioning and with a little one; I didn’t want to have her in a car that I couldn’t cool down. Quite honestly, this was probably my biggest mistake. The brakes had been serviced sufficiently, but my HVAC unit hadn’t been the same since. A couple of months after that, when I needed the air conditioner it was not producing any cool air. I dropped my car off once again. Your team had it over a week. You may actually already be aware of this one because your team ended up going through four units to determine that they were plugging it in backwards the whole time. While I would completely understand this situation back in 2003 when the Vibe came out, we are talking 12 years later. It took one of your staff contacting a friend that worked at Toyota to get it right. This is unacceptable to me. Two weeks after this, I turned the system on in the car and the fan went out. I turned it off and back on and it came on. Then it started going out over bumps. I have a little one and a full time job. I didn’t have the time to drop my car off and try to find a car to borrow. Then in the cold of winter, I took my car on the highway and the whole unit went out. I dropped my car off with Danny (whom, I had already been dealing with) and I pointed out that there were some lights out on the control unit. I asked him to take a look at those and see if they could be replaced. He stated at the time that is probably an indication of what was wrong with the blower. I said that it couldn’t be because those lights had been out for over 3 years. Danny called me later in the day and told me that the control unit had to be replaced for approximately $500. He told me that would fix the lights and my problem with the blower. I had him replace it. Less than a week later it started to go out over bumps again. I eventually turned my car back into Danny. Your team unplugged everything and couldn’t find anything wrong. They test drove it over the road that I asked them to and I even drove with Danny and it seemed okay. A few weeks later, it was out once again. I dropped my car off 2/23 to look at that and to do the air bag recall. Danny called me back later in the day and told me that was actually the blower motor and it would be $700 to replace. In other words, I spent $500 earlier in the year that I didn’t have and for no reason. Only to replace a couple of light bulbs that I ultimately didn’t care about. Your team should have noted the previous time that it was the blower and I would have put my money to this and my car trouble would have been over. Danny let me know that the blower will most likely go out over a bump again and gave me my car back. I took my car back from him as the blower was still on. That night, I traded a car that was supposed to last me at least 150-200K miles in with not even 72K miles on it and with NO other issues except for the HVAC system. I basically got my money that I put into it for it instead of having the vehicle and a down payment. I didn’t even have the $500 that I wasted on an unneeded repair. Had the blower been replaced two services ago, I would still have my car. To say that I am disappointed in your service department is an absolute understatement. I will not be returning to your service department. I will make sure that anyone thinking of going to your service department that I know is aware of my situation and to be cautious. Bringing a car in FIVE times (THREE in this year alone for the same issue) is unacceptable. This should have been fixed the first time. Also, I refuse to purchase another vehicle from your dealership. I went to Honda of Lisle and was treated fantastically. I have a couple of accessories that need to be added to my car and I will be dropping it off with them next week. Not only was I offered a loaner car, I was asked what I would like to drive. Your team only offered me a car after you had it 5 days and didn’t know when I would be getting it back. I was not offered anything on any of my other service trips. That was the best car buying experience that I have ever had and will most likely go back to them when I need a used car in the next couple of years to replace our second car. More