Haldeman Ford Lincoln

I can always count on Victor and his team to keep my vehicle in the best of shape. They’re professional, reliable and flexible and I feel confident that any work they do for me is done right. When I b vehicle in the best of shape. They’re professional, reliable and flexible and I feel confident that any work they do for me is done right. When I buy my next new car, their service department will give Haldeman a large advantage over any competitors. Thanks Victor! More

Excellent service on inspection did not wait long for the inspsction work to be done and the price was fair. inspsction work to be done and the price was fair. More

Great service department. Terrible car wash service water spots all over the glass and painted surfaces. Advisors should ask if you want your car washed. Terrible car wash service water spots all over the glass and painted surfaces. Advisors should ask if you want your car washed. More

My Salesman, Adam, was very knowledgeable and made this the most enjoyable buying experience I have ever had! the most enjoyable buying experience I have ever had! More

I bought my 2024 Nautilus in July of '24. It was the most frustrating car buy I ever had. I am not a technical wizard. The salesman I had was not either. He could not help with any of the que It was the most frustrating car buy I ever had. I am not a technical wizard. The salesman I had was not either. He could not help with any of the questions I had. I almost left the dealership without buying the car. They brought Bill Bailey over to help out he was very helpful. To this day I still have no idea how some things work in this vehicle. And after a month or two I had a noise in my rear cargo area. I was told it was the shocks. changed once still there. Changed twice still there. Changed three times and was told problem solved. Well I've had the car almost two years and the noise is still there. I got tired of running back and forth for the same problem so I do not even tell them anymore because no one can figure it out. It is my own fault for buying a car too far away from home. Regular service visits are OK. If I didn't like the look of the car I would have gotten rid of it a year after I bought it. The salesman I had is no longer there. I More

I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from sta my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been addressed, and the number “18” still written in Sharpie on the wheel. If this is their idea of a detail, that’s embarrassing. I ended up paying out of pocket to have the car properly detailed myself because they couldn’t do the job right the first time. When I brought this to their attention, they told me to send the invoice and they would reimburse me or offer FordPass points. Unsurprisingly, they chose to give me FordPass points instead something I have absolutely no use for. I don’t trust them to touch my car again, and I do my own maintenance, so this “compensation” was essentially worthless. It gets worse. After I submitted an honest negative survey, the sales manager reached out to me and attempted to bribe me into changing my review in exchange for more FordPass points. That alone tells you everything you need to know about how they handle customer feedback. Shortly after, I scheduled a recall service and was told it would take “no more than 5 minutes.” I showed up for my 9 AM appointment expecting a quick visit and instead sat there for over an hour, making me late for work. To make matters worse, they ran my freshly ceramic-coated and PPF’d car through their automatic car wash without my permission something anyone with basic knowledge of car care knows you absolutely do not do. Most recently, I attempted to use the FordPass points they pushed on me by purchasing a lifetime BlueCruise subscription. I was told by Ford to contact the dealership to complete the purchase. The salesman eagerly sent over paperwork, which I signed—documentation that clearly stated I agreed to purchase the service. Then suddenly, they backtracked and claimed it could only be purchased at the point of sale… yet I was never offered it at the point of sale. So apparently, I was supposed to ask for a service they don’t offer, at a time when they don’t offer it, and now a signed agreement means nothing? It’s completely contradictory and makes zero sense. If a signed document isn’t binding when it benefits them, it really makes you question what any of their paperwork is actually worth. Especially when I know multiple people who have purchased the lifetime BlueCruise subscription after the point of sale from both their location and their sister location in Kutztown. Between the poor workmanship, lack of accountability, misleading information, wasted time, and outright unethical behavior, this has been one of the worst customer service experiences I’ve ever had. I would strongly recommend taking your business elsewhere unless you enjoy being misled, ignored, and inconvenienced at every step of the process. More

Kevin Grablick sold us our 2024 black label Aviator. He did a great job, taking care of all of our needs and finding what we were looking for He took extra time explaining all the computerized screen i He did a great job, taking care of all of our needs and finding what we were looking for He took extra time explaining all the computerized screen in the car Which is very helpful. Also, he took our weather mats from our old car and washed them before putting them into our new car which was above and beyond what we would’ve expected. It was a pleasure meeting Kevin and having him sell us our dream car. Thank you, Kevin More

I always have a great experience getting my vehicle serviced here! The service advisor Scott Moyer is very knowledgeable and always friendly, never rude like some places. His professionalism is refresh serviced here! The service advisor Scott Moyer is very knowledgeable and always friendly, never rude like some places. His professionalism is refreshing and I trust that my car is in good hands! More

Great experience. No pressure or sales tactics. Very knowledgeable salesman, Bill Bailey. Second time we’ve bought a Lincoln from him! No pressure or sales tactics. Very knowledgeable salesman, Bill Bailey. Second time we’ve bought a Lincoln from him! More

A great car shopping experience starts with a great first impression! Haldeman has mastered that through their sales rep, Bill B! He truly wants to make sure you get the car you want. He will never push impression! Haldeman has mastered that through their sales rep, Bill B! He truly wants to make sure you get the car you want. He will never push a vehicle on you, in fact, if there is not a match... he will not chase you down! Bill Bailey is really a gifted customer advisor and if you are looking for a Ford or Lincoln... GO TO HALDEMAN... GO SEE BILL B!!! More