Haldeman Ford

Good customer service and care of car. Communicated with me about additional service needed on breakd. Communicated with me about additional service needed on breakd. More

They were very easy to deal with and took the timeto explain everything that was wrong with the vehicle. explain everything that was wrong with the vehicle. More

Very efficient process Good explanation of issues Clear explanations of all work done Very satisfying Clear explanations of all work done Very satisfying More

Very nice people who work there and they are trying to get you on and out get you on and out More

I WILL BE MORE THAN HAPPY TO SEND MAX KIRSCH ANY OF MY FAMILY OR FRIENDS TO HIM FOR A NEW FORD. I HAVE LEASED MANY CARS OVER THE YEARS AND I HAVE SOME REAL HORROR STORIES ON HOW I WAS TREATED BY OTHER DEA FAMILY OR FRIENDS TO HIM FOR A NEW FORD. I HAVE LEASED MANY CARS OVER THE YEARS AND I HAVE SOME REAL HORROR STORIES ON HOW I WAS TREATED BY OTHER DEALERS AND THEIR SALESMEN. SHOPPING AT HALDEMAN FORD WAS MY MOST PLEASANT EXPERIENCE I HAVE HAD IN A LONG TIME LEASING A NEW CAR. THANKS TO MAX KIRSCH AND STEVE LEONARDO. More

I have bought many vehicles in my life from may dealerships and I have to you tell you the team at Haldeman Ford in Hamilton is top notch, years back I stopped going to other dealerships as I was a dealerships and I have to you tell you the team at Haldeman Ford in Hamilton is top notch, years back I stopped going to other dealerships as I was able to find the perfect fit with Steve and his team at Haldeman Ford, big shout out to Don More

We been going to ford dealer like forever, this is my 4 SUV and I never had any issues with them or my vehicles., I trust them guys always very professional.. thanks. SUV and I never had any issues with them or my vehicles., I trust them guys always very professional.. thanks. More

Key takeaway: Haldeman Ford knowingly sold a car with broken A/C to a pregnant woman. They lied, sent me on a wild goose chase and ultimately said "not our problem" to a downright dangerous vehicle. (do broken A/C to a pregnant woman. They lied, sent me on a wild goose chase and ultimately said "not our problem" to a downright dangerous vehicle. (do we really need to debate if 120º interior temp is dangerous?) I purchased a used vehicle from Haldeman Ford in December. They were very excited to tell me how they went though the vehicle with a fine-toothed comb, fixed all and any issues. In fact, they spent over $3000 on repairs in-house that I wouldn’t have to pay for. I bought it because I can walk there and wanted a good relationship with a local dealer. I had the car for a few days and noticed a handful of issues: Power steering was grinding, check engine light came and went, fuses for random things had blown and most importantly- the A/C was not working. I called and talked to them and got a great response: “We don’t sell cars with issues, we stand by what we sell, we’ll take care of you, no problems- just don’t leave a bad review” I dropped it off, they replaced fuses, topped off my power steering and told me that they didn’t have the computer to check out what was wrong with the air conditioning. I was told if I went to GM (used vehicle was a GMC) and got the information needed, they’d correct the issue. I did exactly that- went to GM, talked to them about what diagnostic systems they use and came up with multiple solutions for Haldeman. I went back to Haldeman with the information and was sent on a wild goose chase. The service manage couldn’t help me, I needed to talk to Butch. Talked to Butch, he said I needed to talk to Mike. Talked to Mike, he said I need to talk to George. Got ahold of George, George said I need to talk to Walter. Walter said I need to talk to Greg, Greg said I need to talk to Mike. Mike sent me back to Gary, Gary never called, but Kevin did. Kevin said to talk to Greg. Greg sent me back to Zack. See the pattern here? This took over two MONTHS. Everyone passed the buck to the next guy hoping I would go away. I finally got ahold of Greg, the general manager. I was told explicitly: “If Zack (service manager) said he would fix it, we will fix it. I stand by what my guys say” Well, finally talked to Zack and he said he never said he would fix my vehicle. Now it’s a matter of he-said, she-said. Why would I have done all the work on my end to talk to GM and call you 30+ times following up if you didn't promise me you'd fix it? When a dealership services a new or used vehicle, there is a basic list of things you would expect to be checked- oil, a/c, lights, horn, heat, wipers, etc. Because this was sold in the middle of the winter and you can’t turn on the A/C when it’s under 55º outside, they left the A/C broken- knowing I couldn’t test it. They KNEW this vehicle was for my pregnant wife and our growing family. They know that fixing the A/C is a recharge and maybe a sensor. They don’t care. A car without A/C is not inconvenient- it’s downright DANGEROUS. Over 120º on a normal warm day- maybe not dangerous to everyone- but ask a pregnant lady if they feel like they might pass out in that heat. Answer is a resounding "yes". Haldeman Ford sells vehicles they know are broken- they sell them to pregnant women and they don’t stand by their word. I’d rather buy a used car from anywhere else locally than deal with them. More

Honest transaction, friendly service and great location. They treat you right and are extremely helpful. They treat you right and are extremely helpful. More

We have been dealing here for many years. We have always had great service on our vehicles. We have always had great service on our vehicles. More