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Hall Chevrolet Co

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5 Lifetime Reviews

11011 W North Ave, Milwaukee, Wisconsin 53226 Directions
Sales: (414) 778-1500

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5 Reviews of Hall Chevrolet Co

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May 13, 2009

"We were shopping for a used truck to pull our boat and..."

- HAMFIST

We were shopping for a used truck to pull our boat and also serve as a daily driver, and initially looked at Chevy Trailblazers at a "Walmart"-style national chain. They made a trade offer for my Mazda3 and showed us a 2006 Trailblazer that we actually rally liked. Fortunately, they sold it before we could commit, and we contacted Hall. Initially on visiting the Web site, I logged onto a chat feature that I thought would connect me immediately with someone I could talk to. I found out later that chat function was run by a third party service and that leads were only passed to Hall after a certain period of time. But then my wife sent me a link to information on a 2007 Chevy Trailblazer that was on sale for about what the mega-dealer wanted for the 2006 -- similarly equipped and comparable miles. We ran over to look at this vehicle that day, and my wife and I each test drove it. The folks there were very laid back and helpful. Turns out they were not only more than competitive on price with the Wal-Mart style dealer, but offered me a lot more in trade for my Mazda. AND because this was a GMC certified used vehicle, it comes with the bumper-to-bumper warranty. We came pre-approved with financing, but Hall's finance department set us up with an even better deal through a local credit union. I actually bought my Mazda from Hall's Mazda dealer, and they were very well-priced on that transaction as well. Moral of the story ... don't assume that big national chains have the best price on used cars. Your local Chevy dealer may have a better/newer certified vehicle at a better price. And it is always good to deal directly with a service department that knows the vehicle inside and out.

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Recommend Dealer
Yes
Employees Worked With
Eric
November 04, 2008

"My review was was poor of the Customer Service and the..."

- chiengwintheiser

My review was was poor of the Customer Service and the treatment I suffered there. They did not repair my car properly and caused a major engine breakdown, than even after I had the engine replace for $3000.00 my car still died and it was towed back twice and they claimed they couldn't find anything wrong with my car. Each time I brought it back I paid a bill. The Service Manager is a liar and dishonest adn the Serve Writer Seam was extremly rude. Losers who work there and the Mechanics don't know what they are looking at. I had several 2nd opinions and they all said these problems should have been caught the first time. I ahve a dead car a week after I picked up my car and they are ignoring me and refusing to even call me back. My car is now at another shop.

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Recommend Dealer
No
Employees Worked With
Service Manager Mat, Mike Davis, Sean, Steve
November 04, 2008

"My review was was poor of the Customer Service and the..."

- chiengwintheiser

My review was was poor of the Customer Service and the treatment I suffered there. They did not repair my car properly and caused a major engine breakdown, than even after I had the engine replace for $3000.00 my car still died and it was towed back twice and they claimed they couldn't find anything wrong with my car. Each time I brought it back I paid a bill. The Service Manager is a liar and dishonest adn the Serve Writer Seam was extremly rude. Losers who work there and the Mechanics don't know what they are looking at. I had several 2nd opinions and they all said these problems should have been caught the first time. I ahve a dead car a week after I picked up my car and they are ignoring me and refusing to even call me back. My car is now at another shop.

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Recommend Dealer
No
Employees Worked With
Service Manager Mat, Mike Davis, Sean, Steve
September 28, 2006

"I brought my '03 Silverado in with 51k miles on it. I..."

- scottb

I brought my '03 Silverado in with 51k miles on it. I had rubbing noise while turning left, high speed, low speed, breaking or not it didn't matter. I took my truck in on a Friday and they said I had a "lip" on the rim of my rotors and they wanted to turn my rotors and replace the rear pads ($750). I said no and took my truck, this didn't make sense since the problem wasn't any different under braking or not. I decided to did into it myself.. when I took off the right front tire and tried to get the rotor off low and behold bearing/hub assembly would shake back and forth. So I put everything back together took it back to Hall and asked them to check the hub assembly, they told me it needed to be replaced and that was my problem. ($480) Ummmmm... why didn't you find that out the first time I came in? Did I still need a $750 brake job? So if I would have got the brake job and my problem was still there would I have gotten a refund? That's a total of $1250 and I bought and installed the hub myself for $190 (Thanks New Berlin NAPA). The kicker was the service manager told me that the hub wasn't bad the last time I brought it in (5 days before). Kiss my @ss! Hall Chevrolet Service department is terrible.

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Recommend Dealer
No
September 07, 2006

"I recently had some body shop work done to my car. While..."

- mkepast

I recently had some body shop work done to my car. While the work done was very good, the attitude of the cashier, Shannon, and ineptitude of the assistant manager, Steve, left me wondering where the service they claim to have is rendered. Being threatened by an unknown employee that I would be "kicked out" if I swore (the use of the word 'hell' is hardly swearing by today's standards)is not acceptable business practice, at least not if return service is desired! The manager of the dealership took my complaint, but did not update me on the situation. Andy Hall returned my call, and worked with me to understand what happened during my visit to his dealership. He wanted to make things right by me, and for that I give him a credit. He was truly interested in what I had to say.

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Recommend Dealer
Yes
Employees Worked With
Steve Adair
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