Hall Chrysler Dodge Jeep RAM Virginia Beach

I really wish I could give a negative star score, but in this case, I will just give it a 1 star for the service department as usual they just do not provide the quality of customer service as their sale in this case, I will just give it a 1 star for the service department as usual they just do not provide the quality of customer service as their sales department. I write this public review because I believe I have given the service manager long enough to reply to my voice mail and email and the result was nothing heard back. Last week 2/17/22 I had my Jeep there for an oil change and picked it up the following day; the cavate to this is the technician that conducted the service did a wonderful job and was very quick with the service provided. My problem is with the customer service that handles bill and picking up the vehicle. was presented a bill for 106 bucks i than asked why an oil change for a 6-cylinder jeep cost so dang much? Your receptionist didn't have an answer than I started to notice other charges on the bill at which time the receptionist didn't have an answer for that question either. So now I am beginning to think what does this receptionist know. Still confused because when we checked in the vehicle with the service provider, I also quested the 99.00 dollars for an oil change at which time he agreed it was something new to him and would figure it out, well it appears that he was just giving me lip service because of the erroneous final bill. I am more upset with the fact that I see on the website that there are 2 different oil change specials that my vehicle would meet the criteria but at no time did your service advice even bring those up. I am also disappointed in the fact that me as the customer when asking a question all I get is a blank stare or I am not sure answer. Unfortunately, I have sense moved on from having other vehicles serviced at Hall and I am considering taken the Jeep elsewhere as this is not the first time, been given poor service from this service center. More

Do not do business with Hall used cars. No follow up from the salesman, Justin Lacon, and I was sold a lemon. I am still trying to get this sluggish monstrosity of misinformation and non-communication who ca the salesman, Justin Lacon, and I was sold a lemon. I am still trying to get this sluggish monstrosity of misinformation and non-communication who call themselves a used car dealer to make right by me, who was a loyal Hall Dodge Customer for nearly 20 years. More

Working with Hall Chrysler Jeep has been wonderful. I won't ever take my car elsewhere to be serviced. Phil Causey, on their team, is always honest, up front, and easy to get ahold of. I trust them with won't ever take my car elsewhere to be serviced. Phil Causey, on their team, is always honest, up front, and easy to get ahold of. I trust them with my car and they always over deliver! They truly care about my experience as a customer and help in every way they can. Thank you Hall Chrysler Jeep!! More

Awesome quick service, Phillip Causey was very helpful. I will always bring my vehicle to Hall! will always bring my vehicle to Hall! More

Service department is dishonest. Sales department is fantastic and is not included in this rating. Mechanic and service department worked together to scam my husband and I out of almost $700 for what am fantastic and is not included in this rating. Mechanic and service department worked together to scam my husband and I out of almost $700 for what amounted to maybe 30 minutes worth of “work” that seems to have been done after I asked them to stop work (a few hours after authorizing) because I was uncomfortable with their salesman antics with my car repairs. Their “work” further damaged my car, while fixing nothing. I guess it worked because they got almost $700 for damaging my truck. Do not come here. Dishonest department only concerned with how much money they can get out of people. More

Eric Osborne did an amazing job in making the car buying process easy and made us feel like family. Great man and rep! Will come back if I ever need a car thanks to him! process easy and made us feel like family. Great man and rep! Will come back if I ever need a car thanks to him! More

Email communication could be improved. Freight charge $1,495 on price quote twice! , once in the market value selling price and then again separate. Wouldn't acknowledge their mistake. Went to dealershi $1,495 on price quote twice! , once in the market value selling price and then again separate. Wouldn't acknowledge their mistake. Went to dealership to negotiate a better price and was given a higher price than a previous quote. They also tried to rip me off with added options such as nitrogen in my tires and Chrysler fusion stuff they put on windshields. It's all pure profit for the dealership and does nothing for the car. Look it up. Other Jeep dealerships also wanted to add etching and GPS in the price quote. Avoid excessive scam charges. Don't fall for it. Couldn't work out a deal so I walked out. More

Put the same switch for my cruise control in 3 times and still only works intermittently! After being told they had to keep my car overnight and then taking it back 2 more times I’m tired of dealing with t still only works intermittently! After being told they had to keep my car overnight and then taking it back 2 more times I’m tired of dealing with them but Tim the service manager asked me to give a good review- I wish I could Phil C- owner of local gyms More