Hallmark Hyundai

Wow! I just moved to Tennessee, my car broke down and I had it towed to the nearest dealership, which happened to be Hallmark. I was worried about what I w I just moved to Tennessee, my car broke down and I had it towed to the nearest dealership, which happened to be Hallmark. I was worried about what I was going to do, the staff from the time I walked in were amazing. They got me into a rental car right away to get to work. When I was told I damaged my motor the staff was there to show me all of my options. A few short hours later I was driving home in my new Elantra. I was so relieved at how cortious the staff was. I was never pressured into a car. I told them what my budget was and they found what I needed. I highly recommend giving Hallmark a visit! More

Excellent Service They listened to my needs and helped me find the right car, even the right color. I could not have been more pleased with the outcome. They listened to my needs and helped me find the right car, even the right color. I could not have been more pleased with the outcome. More

Recall service/Outstanding customer service In March 2015, I took my '08 Sonata to Hallmark Hyundai in Hendersonville for some recall service. I met Sasha in the service dept. who was extremely In March 2015, I took my '08 Sonata to Hallmark Hyundai in Hendersonville for some recall service. I met Sasha in the service dept. who was extremely nice, upbeat, and accommodating. After researching the recalls for my vehicle, and communicating with the folks who actually work on the vehicles, she advised that they would possibly have to keep my vehicle for several days. Sasha then provided a brand new Elantra for my use while the recall work was being performed. Every interaction that I had with Sasha, and subsequently Julie (when I ultimately picked up my Sonata). was very positive. They could not have treated me any better, acting as though I had just purchased their highest priced vehicle, instead of walking out the door without dropping a dime due to all the work being related to recalls. Then, when I stopped by the dealership this morning to verbally express my appreciation to the Manager (John Ferguson), every employee I passed inside said hello and gave me the impression they were happy to see me. John wasn't in, but I will stop by again next week to personally advise him of my experience. It remains to be seen if the service work was performed correctly, but there was no question that the ladies providing the customer service for the Service Dept. were outstanding ambassadors for the dealership. Thank you for the pleasant experience. More

3rd new car from this dealership We recently purchased our third new Hyundai from Hallmark. We hated to give up our Veracruz but we love our new Santa Fe Limited just as well. As al We recently purchased our third new Hyundai from Hallmark. We hated to give up our Veracruz but we love our new Santa Fe Limited just as well. As always the experience was pleasant and friendly. We especially like the fact that there was no game playing associated with trade-in value and new car pricing. Our salesman Tim was very helpful went overboard to make sure the process went smoothly. We have been Hyundai fans for some and have praised the line with aunts, brothers, nieces and anyone else who will listen. It is a great value but it is also a great car. I should add that the warranty is great but the vehicles are very well built and great performers. Although all the staff were great we want to point out that Helen the receptionist, was very friendly , professional and went out of her way in getting us with the right person at the right time. Thank You! More

What Warranty? I took my Veloster Turbo in to have the Bluetooth and Automatic Volume Control fixed. After two hours of working on it, the service advisor came to a I took my Veloster Turbo in to have the Bluetooth and Automatic Volume Control fixed. After two hours of working on it, the service advisor came to and told me that both seemed to be working as intended. The excuse for the Bluetooth was that my iPhone 6 was too new and Hyundai did not support it. As for the AVC, they attempted to convince me that I just couldn't detect the changes in volume. (That's a decent way of avoiding repairs-- lying to your customers about the functionality of their vehicles) After this pathetic attempt at "service," I contacted the Hyundai corporate office and was put in contact with the district manager of parts and service. She directed me to Wilson County Hyundai where they actually took the time to update the head unit in my car and fix both of my problems. I do not understand why Hallmark was unwilling/unable to do this for me, but the experience was pathetic. Avoid this service department if the Hyundai warranty matters to you-- they simply ignore it. There's a reason Wilson County Hyundai wins so many awards with its service department: they take care of their customers. I wouldn't advise anyone to use Hallmark for any of their services. There are too many other dealers in the area that do better work. More

Outstanding place of business We took in our Santa Fe to have some repairs made. When we arrived the man helping us, Wes, took us and dropped us off at the mall so that we did not We took in our Santa Fe to have some repairs made. When we arrived the man helping us, Wes, took us and dropped us off at the mall so that we did not have to wait there while the repairs were maid. He then picked us back up after they were finished with the vehicle. They also aired up the tires before we left More

We love this place. I love Hallmark Hyundai because of their customer service and genuine approach to sales. Having great cars is a plus. Over the past 3 years my wife I love Hallmark Hyundai because of their customer service and genuine approach to sales. Having great cars is a plus. Over the past 3 years my wife and I have purchased 2 cars from Hallmark. People, value and price are what makes Hallmark the only place to buy a car. More

I recently decided that my wife needed a new vehicle. (To be more accurate, my wife recently decided she needed a new car.) Anyway, I spent considerable time on-line researching and decided that Hyundai (To be more accurate, my wife recently decided she needed a new car.) Anyway, I spent considerable time on-line researching and decided that Hyundai in general and the Veloster in particular had the best combination of quality, warrantee, safety, features, and price in the class of vehicle that interested us. I decided to use our local Hyundai dealer, Hallmark Hyundai, in Hendersonville Tennessee. Our salesman, John Honeycutt was very helpful and patient during the sales process, even after he had to give his entire sales presentation twice, once for me and once, later, for my wife. After she saw and drove the car she really loved it. It had all the features she wanted, sunroof, navigation, backup camera, remote start, basically everything she could think of. {I steered her away from the turbo model, just more horsepower than she really needed.} The actual sales process was extremely simple and they were quite helpful during the process. I can’t comment on financing since that was not a consideration but the two wonderful women in the sales office explained all the pertinent sections for the forms that were required and offered several useful additions. They also checked on some last minute questions I thought of while in the sales office. John was very helpful even after the actual sale of the vehicle, taking time to review all the features and functions of the electronics with my wife and helping her set up all the links for her phone along with all the other features like the XM radio and the MyHyundai website. Hallmark Hyundia was also very responsive about taking care of a couple of small issues I noticed about the car in a very timely manner. I would also advise people to purchase the key insurance; ours has already gone through the wash once. However, on the bright side, it is a very durable key. I would highly recommend to anyone John, Hallmark Hyundai, and the Veloster. More

Our experience with this individual and this dealership was extremely pleasant. They met or exceeded all the other dealerships in this area. They worked with the price and offered us an extremely good deal was extremely pleasant. They met or exceeded all the other dealerships in this area. They worked with the price and offered us an extremely good deal. We would recommend Hallmark Hyundai of Hendersonville to anyone looking for the best deal and courteous personnel. I am sure we will enjoy this car for a long time due to the warranty and the longevity of the Hyundai reputation. More

Marcello DeFreitas was great and very patient and fun to work with. The whole experience was great until after we signed all the paperwork and were completely done, the lady in that department wanted to sel work with. The whole experience was great until after we signed all the paperwork and were completely done, the lady in that department wanted to sell us something to protect the windshield!! I mean really??? After all the money we just spent???!!! I thought this was very classless and it was like something she was selling on the side. We didn't like that one bit!! More