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Halterman's Toyota - Service Center

East Stroudsburg, PA

4.2
180 Lifetime Reviews Review Dealership

180 Reviews of Halterman's Toyota - Service Center

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September 12, 2020

"Maria is very friendly, courteous and personable. She..."

- Brian M

Maria is very friendly, courteous and personable. She was focused on making sure all my concerns were taken care of in a timely manner. She's an asset to the Service Dept. and to the dealership. I look forward to dealing with her again

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Recommend Dealer
Yes
Employees Worked With
August 18, 2020

"I made an appointment to have my 2016 Corolla recall..."

- arplan11

I made an appointment to have my 2016 Corolla recall taken care of...in addition I asked to have the transmission looked at because we are having issues with it. We arrived half an hour before scheduled to drop off the car. The recall notice says it's a 4 hour repair. 27 hours later and counting I still haven't gotten word the car is ready. How long does it take to diagnose a transmission problem? When I called to find out the status of the car I'm told I have to pay a diagnostic fee of $115 upon pick up. The service advisor Maria insists she told me in advance of the fee. She didn't, but she wrote it on the service order which I didn't get a copy of. The reason I asked them to check transmission is there is a technical service bulletin (TSB) out for this model & year toyota for known transmission problems. Halterman's insists that my Corolla is not covered by this TSB. I asked to speak to the service manager Amanda, who to her credit waived the $115 diagnostic fee...just a note I have purchased 3 Rav4's from this dealer, as a longtime loyal toyota customer...my 1st was a 1980 Tercel, I think I deserve consideration from this dealer. I will have to consider this experience when my current lease expires...do I want to continue my relationship with Halterman's.

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Recommend Dealer
No
Employees Worked With
August 06, 2020

"I’m giving Brian a shout out and many thanks for staying..."

- Rosebud9

I’m giving Brian a shout out and many thanks for staying and fixing my van when it was time for him to go home. It was a day before I was going on vacation and they where really booked through even the weekend and they still managed to fix my vehicle knowing I was going on vacation.Thank you Halterman’s for hiring dedicated employees Domenica Robdau

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Recommend Dealer
Yes
Employees Worked With
Aug 20, 2020 -

Halterman's Toyota responded

Hello - thanks for the positive feedback! We're always happy to hear good things from our customers.

August 04, 2020

"Each time I visit toyota for service I'm always satisfied..."

- ChaplaiThe chapjainneugenio

Each time I visit toyota for service I'm always satisfied with the level of service. My encounter with the Rodney Wilson has always been exceptional. He always go the extra mile. My highest rating goes to Rodney Wilson.

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Recommend Dealer
Yes
July 24, 2020

"Terrible service. DON'T BELIEVE PICK UP TIME! Takes hours..."

- Lisa Latham

Terrible service. DON'T BELIEVE PICK UP TIME! Takes hours longer than they tell you. Very disappointing. Not the first bad experience either. Won't return. Buying a car there was a much better experience surprisingly.

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Recommend Dealer
No
Employees Worked With
December 20, 2019

"Quality, honest and upfront with payment options and work..."

- Rdnm57

Quality, honest and upfront with payment options and work process. I will recommend Nico and the Halterman’s collision center to friends and family . Thank you for making my 19 sienna look brand new again.

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Recommend Dealer
Yes
Employees Worked With
Feb 07, 2020 -

Halterman's Toyota responded

Rdnm57, We're happy to hear you're pleased with the quality of Nico's work. Thank you so much for being one of our valued customers!

October 23, 2019

"Terrible dealership"

- Pissed off customer

Incompetent from the quick lube, to the body shop. To the management. Took vehicle in for “Toyota care” that comes with the vehicle I purchased there new. They put it of the lift incorrectly and damaged the driver rocker panel. They also double gasketed the oil filter, spilled oil all over the bottom skid plate, did not clean it. Tracked oil inside my car and the service advisor BRIAN DIPASQUALE lied to my face and said they had an accident and that that cleaned it all They didn’t clean any, when I got my my house there was fresh oil on my paved driveway Wrote a bad survey and then the GM David contacted me. Said they would do a LEVEL 3 detailing which includes inside cleaning and outside polishing and to fix the rocker panel. He would need to see the car in person. David, the service manager and a technician lifted the car on their lift. Had problems getting the lift to line up under the car, and had to move the vehicle to a different lift. The problem lift lines up perfectly with the damaged rocker panels..the service manager had the audacity to say he didn’t know if the damage was caused there! Unbelievable They ended up ordering the rocker panel they damaged and scheduled the installation for a week later, Monday and they would get me a rental Fine, I showed up Monday and they didn’t have the rental ready, finally rented a car from enterprise and was on my way Picked the car up Tuesday in the pouring rain, took the car home in the rain, parked it and drove to work the next morning. Let the car dry Wednesday and decided to take a look at their work. Did an excellent job on the rocker panel so I looked at the rest of the car There is a spot of clear coat missing from the hood.. Call David the general manager immediately after noticing and he said he needed to look Brought the car within 15 minutes of our phone call The service manager comes out and says he has a picture of the damage. Alright well so do i He claims the damage was there before I dropped it off Denies that he looked at the car a few days prior. Lied Also stated the body guy “wiped the hood” and the “paint came off” Well which is it? Was the damage there before or came off wiping the hood? Keep in mine I purchased my vehicle here and they treat me like this. Unbelievable He states he believed I’m lying, in different words and that the damage was there. Way to contradict yourself Seems like they fixed their mistake once and will not accept responsibility during that repair This car is a year old and has paint hanging off the hood Terrible experience, habitually lying managers and will never be returning to this dealer in my life Will go to Kosh 33 for my new rav4 and tundra TRD pro Hopefully the right person reads this review and sends it to the right people, if that person exists at Haltermans that won’t push this second time screw up, under the rug.

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Recommend Dealer
No
Employees Worked With
Other Employees : Richard Barke, Mike Miller, Doug Vanness
September 25, 2019

"Not what it used to be "

- Shame

There is no doubt the staffs act pleasant , u come for a simple thing and they want u to replace parts that u have and just go from them . The politeness still there but it he bigger they get the more they charge u .its a shame

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Yes
Employees Worked With
U can’t be sure what the outcome of the price would be anymore
July 20, 2019

"Friendly and efficient."

- jim123

As the title suggest friendly and efficient. The folks are always welcoming and eager to assist. The provide the necessary help in getting the proper service at the proper time. The work is executed efficiently limiting your wait time.

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Yes
Employees Worked With
Other Employees : customer service
July 16, 2019

"Service "

- Mary

Took at in for 5,000 checkup. The service center was very nice and informative. It took less than a hour we were in and out what more can you ask for .

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Recommend Dealer
Yes
Employees Worked With
Kristie Finkel
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