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Halterman's Toyota - Service Center

4.5

156 Lifetime Service Reviews

1741 Paradise Trail, East Stroudsburg, Pennsylvania 18301

156 Reviews of Halterman's Toyota - Service Center

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November 23, 2018

"Service "

- Sickofthisxxxx

I asked to have my tires rotated in a specific pattern, I even drew a diagram and showed it to the service writer. They were not rotated in that pattern and I didn’t check them until I got home. This happened at the prior service also. I was a fleet mechanic for 30 years and I know a little bit about preventative maintenance.

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Recommend Dealer
No
Employees Worked With
Other Employees : Don’t know the names
Nov 27, 2018 -

Halterman's Toyota responded

Thank you for taking the time to provide us with your feedback. We apologize for any inconveniences you have experienced at our dealership. If you would be willing, we would like to discuss your experience in further detail. Please give us a call at (888) 885-8114 at your earliest convenience. We look forward to speaking with you.

November 01, 2018

"Go elsewhere "

- Neveragsin

Be sure to spell out service needs and plan for an indefinite timeline. Plan on being yelled at by the service rep because he does no wrong. His name isn’t listed so hopefully he’s gone.

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Recommend Dealer
No
Employees Worked With
Brandon Sargent
Nov 05, 2018 -

Halterman's Toyota responded

Thank you for your feedback. We are sorry for the inconveniences you have experienced during your service visit. We always strive to provide excellent customer service that results in 100% customer satisfaction. If you would be willing, we would like to to discuss your experience in further detail and resolve any issues you've had. Please give us a call at 888-649-1014 at your earliest convenience. We look forward to speaking with you.

October 29, 2018

"Great service!!"

- JanetB46

When I got to Halterman’s I was told that my Corolla had a recall and did I have time to have it fixed...I agreed. The service I came in for and the recall was taken care of in less than two hours. Brian explained everything that had been done and what I would need on my next visit. He was very helpful.

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Recommend Dealer
Yes
Employees Worked With
Brian DiPasquale
Oct 30, 2018 -

Halterman's Toyota responded

Janet, thank you for taking the time to provide us with your feedback and for the five-star rating! We're sorry to hear that your vehicle had a recall, but we're glad that it was taken care of in a timely manner and that Brian was helpful and able to make this experience a positive one overall. We look forward to seeing you again in the future!

October 25, 2018

"Great service"

- Bam

Halterman’s has always given me great service and they have a friendly staff. Can’t imagine going to any other dealer. Thanks again for the great service.

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Recommend Dealer
Yes
Employees Worked With
John Averett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Courtney Dinkel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Velez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sylvia Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 25, 2018 -

Halterman's Toyota responded

Thank you for taking the time to provide us with your feedback and for the five-star rating! We're so glad to hear that our service team was friendly and made your experience at our dealership a positive one. Thank you for choosing Halterman's Toyota, and we look forward to seeing you again in the future!

October 20, 2018

"Haltermans review"

- Ericscamry2017

Family has been using the dealership for 15+ years and is completely satisfied. Fast and able to get a hold of me through email, text, or phone.

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Recommend Dealer
Yes
Employees Worked With
Courtney Dinkel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 22, 2018 -

Halterman's Toyota responded

Thank you, Eric, for your positive feedback and for the five-star rating! We very much appreciate you and your family being loyal to this dealership for over 15 years! We're also glad to hear that Courtney was able to make your most recent visit an overall positive experience. We look forward to seeing you again in the future!

October 13, 2018

"Does not get any better."

- 1fussylawyer

I have dealt with no less than 20 dealerships in my time for leases and purchases and can honestly say that this is the best I have had the pleasure to deal with. The facilities are most comfortable to wait. They respect your time and genuinely give fast service. The employees give the best service and can not do enough to help and make your service experience the best that it can be. Finally the work is not only promptly done, but it is done cleanly and respecful to your automobile. No dirty Door jam, headliner, floor or seat. I am a fuss budget and they satisfy me without asking! I give them my highest recommendation.

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Recommend Dealer
Yes
Employees Worked With
Ganesh Jagat
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Courtney Dinkel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeremy Santiago
Oct 15, 2018 -

Halterman's Toyota responded

Thank you so much for taking the time to share this wonderful review and for the five-star rating! We're so glad to hear that Ganesh, Courtney, and the staff were able to make your experience at our dealership a great one! We appreciate your recommendation, and we look forward to seeing you again in the future!

September 09, 2018

"Very friendly and quickly service."

- Rosaesp

Professional staff, ready to help you in anything you need. The only thing I do not see right was that my car only have 10911 miles and in your invoice said that I requested Toyota care 20,000 miles. When in reality I did request the 10,000 miles not 20,000 miles service.

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Recommend Dealer
Yes
Employees Worked With
Garret Graver
Sep 10, 2018 -

Halterman's Toyota responded

Thank you for your feedback! We're glad to hear that the staff was helpful and made your experience a positive one. We look forward to seeing you again in the future!

September 08, 2018

"Great experience"

- Sieglelaw

Brian did a great job explaining additional recommended service options. I opted to add some additional maintenance then what I originally we t in for. Looking to keep my car on the road for a long time!

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Recommend Dealer
Yes
Employees Worked With
Brian in service
Sep 10, 2018 -

Halterman's Toyota responded

Thank you for providing is with your positive feedback and for the five-star rating! We're glad to hear that Brian was able to make your experience at our dealership a positive one! We look forward to seeing you again in the future!

August 30, 2018

"2 Hours Inspection "

- Annjesky

It took 2 hrs to complete a state inspection and once it was completed they claimed 2 of the same light bulbs were out which i paid for but really didnt see them change. Obviously the light bulb change is an assumption since they are hard to remove and it takes time to change. I just saw them quickly taking the car out after informing me about the light bulb. I'm also assuming it had something to do with the free inspection

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Recommend Dealer
No
Employees Worked With
Brandon Sargent
Sep 10, 2018 -

Halterman's Toyota responded

Thank you for your feedback. We apologize for any inconvenience you may have experienced at our dealership. If you would be willing, we would like to further discuss your experience. Please give us a call at (570) 722-5157 at your earliest convenience.

August 22, 2018

"Oil change and car inspection"

- Camryed

The service I received was good. All of the service staff were friendly and helpful. The oil change and car inspection was completed much faster than I expected. Good job as always!

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Recommend Dealer
Yes
Employees Worked With
BowTie Mike
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Courtney Dinkel
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Halterman's Toyota responded

Thank you for your feedback! We're glad to hear that your oil change and car inspection went more quickly than you expected. We look forward to seeing you again in the future!

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