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Toyota of Stroudsburg

East Stroudsburg, PA

4.3
1,404 Reviews

1741 Paradise Trail

East Stroudsburg, PA

18301

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1,404 Reviews of Toyota of Stroudsburg

August 25, 2023

Eric was a wonderful sales rep to work with thru entire process of purchasing my new vehicle. I would recommend him to anyone that is interested in buying a Toyota at Halterman's. More

by NEPA 2023 PRIUS XLE
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Wilson, Sr., Eric McNicholas, Tammy Stoshick, Jeremy Baker, Nick Purpura, Smerlyn Mercado
Aug 25, 2023 -

Toyota of Stroudsburg responded

NEPA 2023 PRIUS XLE, Thank you for taking the time to share your positive experience with us at Toyota of Stroudsburg. We truly appreciate your kind words about Eric and your recent buying experience. We are thrilled to know that you had a wonderful experience from start to finish. Eric is indeed an exceptional member of our team, and we're pleased that he was able to assist you in finding the perfect Toyota for your needs. We'll make sure to pass along your compliments to him – he'll be delighted to hear that his dedication to providing excellent customer service made a lasting impression. Your recommendation means a lot to us. We take pride in delivering top-notch service to all our customers, and we're pleased to hear that Eric's professionalism and assistance stood out to you. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Toyota of Stroudsburg. We look forward to serving you again and providing the same level of exceptional service that you deserve. Best regards, The Sales Team Toyota of Stroudsburg

June 01, 2023

Brad is not for the customer. He hides behind those above him. He does not tell the truth. More

by Disgruntled Customer
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Musarra, Shawn Ewer, Katie Cleveland, Brad Altemose, John Harmon, Justin Reigle
Jun 06, 2023 -

Toyota of Stroudsburg responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 01, 2023

I bought a jeep from your tannersville location not a week later the panels on top leak I called and spoke with a salesman and he said it’s a jeep thing we don’t cover that. Called back days later and wa More

by Charles
Recommend Dealer
No
Employees Worked With
Unknown
Jun 06, 2023 -

Toyota of Stroudsburg responded

We're sorry to hear about your experience, Charles, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 18, 2023

We had an appointment at 4pm on a Saturday. Eric met us as soon as we got there and collected our information so we could test drive the vehicle. He went with us on the test drive and was ver More

by sutliff23
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Baker, Nick Purpura, Smerlyn Mercado, Eric Potrzuski
April 04, 2023

I purchased 3 vehicles from Haltermans , Joesph Kowalski was my salesman. Very nice guy and gets the deal done. More

by Jim mulderig
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy Stoshick, Freddy Maldonado, Joseph Kowalski
Apr 06, 2023 -

Toyota of Stroudsburg responded

Hi Jim, we're so happy we were able to help you out!

March 07, 2023

Ad stated that it was a Toyota Cross XLE but when I heard back it was a Cross L. The old bait and switch game. More

by Glenn Schofield
Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t remember name, deleted after bait and switch
Mar 09, 2023 -

Toyota of Stroudsburg responded

There was no conspiracy theory and there was no bait and switch game. You saw the car listed on Cars.com which is not owned or controlled by us. They are a completely different, third party company just like Autotrader or Kelley Blue Book. It was THEIR system that simply didn't decode the vin properly, and when they found out, they manually corrected the trim level on their listing. Furthermore, here is the email we sent to our rep at Cars.com making them aware of THEIR issue. I would ask that you gather all the facts in the future before jumping to conclusions that are inaccurate and slanderous. Good Morning, We have a few vehicles that are not displaying with the correct trim level on Cars.com, contrary to what is entered in our vAuto stock record for the vehicle. First is this Corolla Cross, listed on Cars.com as an XLE when it is actually an L AWD https://www.cars.com/vehicledetail/eb2ad08b-b7f6-4acc-a7d6-a37b833af57f/

February 27, 2023

Was a great help getting my first car. Helped me through the entire process and did try to push any extra charges on me. Very upfront and personable! More

by Liv
Recommend Dealer
Yes
Employees Worked With
Joseph Kowalski
Mar 02, 2023 -

Toyota of Stroudsburg responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 28, 2022

James provided fast and friendly service. He helped me get my new car quickly . Would recommend. More

by mceloryjenna
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy Stoshick, James Molina
Dec 01, 2022 -

Toyota of Stroudsburg responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 12, 2022

Eric, was not only polite and not salesy, but was knowledgeable about my new Tacoma More

by rob
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric McNicholas
Nov 15, 2022 -

Toyota of Stroudsburg responded

We appreciate your positive review about your recent experience with us! Have a great day!!

September 14, 2022

Lee was a great service rep. He kept everything straight up and I felt he was very honest. Constant communication with me as he learned about what was being done on my vehicle. W More

by Brettjyeomans
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Employees Worked With
Lee
Sep 16, 2022 -

Toyota of Stroudsburg responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Halterman’s Toyota!

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